โThe staff were extremely nice and helpful. The security in the elevator was comforting knowing that only people staying on that same floor could select that floor. The entire place was so clean and quiet. The room was perfect and had all the amenities that we needed. It was just missing a bathroom fan!โ
โLovely hotel with nice large room; easy priority check-in; requested an early check-in for health reasons via online portal and even though the hotel was completely sold out, they were able to comply with this request. Concierge service was superb. High level of service everywhere. Would highly recommend.โ
"pros:
- If coming from the airport, taking the link train and getting off at Symphony station is very close to the hotel.
- Located in downtown, so itโs convenient for both going to the convention center and sightseeing.
- Relatively affordable price.
cons:
- The slope on Seneca Street is quite steep. It was really tough pulling a suitcase from Symphony hall station to the hotel.
- If booking through a third party (e.g., Hotels.com), they hold a $200 INCIDENTAL charge. This is a policy, but there was no prior notice about this. -> Fortunately, it was refunded immediately after checkout.
- The Wi-Fi speed in the room was surprisingly slow. It was noticeably slower compared to other places like cafes or the convention center.
- The staff was unfriendly, especially the woman at the front desk in the afternoon. I asked if I could change rooms because the Wi-Fi speed was too slow for my work, and her response was, "Moving to a higher floor wonโt make the Wi-Fi faster." When did I ask to move to a higher floor? I donโt understand her attitude. To add, they didnโt change my room.
- In terms of room assignments, I noticed that the hotel tends to assign people of color to lower floors when using the elevator.
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