“Extremely disappointing and unacceptable treatment at RBS Hotel, Strood
I am extremely disappointed by the way I was treated by Mr Basu at RBS Hotel in Strood.
While attempting to check out, I was met with what I found to be an unnecessarily rude, abrupt, passive-aggressive and dismissive attitude. Instead of dealing with the situation calmly and professionally, I felt that my concerns were repeatedly ignored and that I was being treated with disrespect.
When I challenged Mr Basu about his...
“We stayed at the property last year, somethings have changed not necessarily for the better. I always look forward to a cooked breakfast but sadly they no longer do cooked food at all which is a shame and sadly a continental breakfast doesn't work for me”
“I had a great stay! The hotel was very clean and in a fantastic location, making it easy to get around. The staff were incredibly helpful, and everyone in the restaurant was especially lovely and welcoming. It was also great to have the option of on-site parking. Would definitely stay here again.”
“Reception staff member was very welcoming on my arrival. Car park is very small and an awkward shape for manoeuvring but I managed to get a space. You need to get a sign for your car so you don’t get clamped but this wasn’t a problem. Upgraded to a family rom which was spacious and well equipped. Chose breakfast the night before from a form I was given when checking in which was served fresh and was top class. Location was convenient as I was staying for work purposes so did not check out the...