필로우탑 침대, 다리미/다리미판, 간이 침대, 무료 WiFi
예약 가능 여부 확인

베스트 웨스턴 다운타운 서드베리 센트레빌 여행 후기

2.5 out of 5
베스트 웨스턴 다운타운 서드베리 센트레빌
151 Larch St, Sudbury, ON

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 230개" "
평점 8 - 좋아요. 1000개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 231개" "
평점 4 - 별로예요. 1000개 이용 후기 중 124개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 105개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Young Ki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
작은도시지만.. 푹쉴수있었다
구도심 근처의 호텔이였는데.. 방도 넓고 쾌적했습니다. 비교적 구색갖춘 아침식사도 무료이여서 좋았구요.. 근처에 식당이 그리 많지 않은건... 작은도시여서 그런거겠죠. ㅎㅎ
2018년 10월에 1박 숙박함
답변 제공: Wayne 님, 2018년 10월 18일
Thank you for sharing your review.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Abraham 님, 2024년 3월 31일
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Abraham JoseOperations ManagerBest Western Downtown Sudbury Centreville

2/10 - 너무 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Literally everything id take this off expedia
2024년 3월에 1박 숙박함
답변 제공: Abraham 님, 2024년 3월 27일
Dear Samantha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Abraham Jose,Operations ManagerBest Western Downtown Sudbury Centreville

2/10 - 너무 별로예요

Sandra

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish I could give it no stars. When we arrived outside of the building, I did not want to go in. Property is located downtown right across from memorial park where all the homeless drug addicts are. From the outside the curtains looked yellow and the windows were old. I made attempts to cancel however the room was non refundable so against my better judgment we stayed the night. After checking into our room , we noticed how musty and old the building and room was. We could not find a decent temperature on the shower and the water drained slowly. I felt dirty coming out of the shower. The room is filled with poor fix ups seen throughout the room. Water damage, bad paint and repair jobs. Blankets and pillows are old and outdated. We asked for an extra blanket due to the room being cold. Was told one would come up in an half hour but no one ever came. As we were leaving to check out we overheard two cleaning lady’s talking. One advised that a guest had puked all over the shower curtain and bathroom. My husband used the side stair well to exit the building to smoke and he told me that it was dirty.. From his last smoke at night to his morning smoke there was drug paraphernalia. Someone was smoking pills in the hallway on tin foil - she attached pictures. When we confronted the owner, Vena acted surprised that there was drug use happening in the hotel and told us she would look at the cameras. We paid 216 for one night and wanted at least a partial refund back but told u
2024년 3월에 1박 숙박함
답변 제공: Abraham 님, 2024년 3월 27일
Dear SandraThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Abraham Jose,Operations ManagerBest Western Downtown Sudbury Centreville

4/10 - 별로예요

Carlos

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Abraham 님, 2024년 3월 27일
Dear Carlos,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Abraham Jose,Operations ManagerBest Western Downtown Sudbury Centreville

6/10 - 괜찮아요

Charlene

2024년 2월에 2박 숙박함

4/10 - 별로예요

Kali

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Sachi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do yourself a favour and DO NOT stay at this property. There were host of issues at this property: Breakfast: They serve expired food at the breakfast. Milk was expired. Please make sure you taste everything before feeding your kids. I had to suffer all day long with stomach problems. Front Desk: Rude and unfriendly. Charged us extra on our credit card and cannot even provide an email copy of the charge. Room: Lamps did not work. Heat was blowing cold air from one side. Heater made loud sounds as if we were sleeping next to a freight train. Hotel: Run down, dingy and dirty. Never staying at Best Western again. Will definitely go to a Hilton or Marriott brand hotels.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Sohail 님, 2024년 1월 20일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

4/10 - 별로예요

Dana

별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Sohail 님, 2024년 1월 20일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 - 좋아요

Nam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I loved that it’s downtown and you have options to walk to places instead of driving. Hotel room was great, love carpet instead of wood. They can definitely add more water pressure to the shower, make it look more modern, update the tv ( bluetooth friendly). It has a lot of potential if they update certain areas in the room.
2024년 1월에 1박 숙박함
답변 제공: Sohail 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

4/10 - 별로예요

Richard

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Thought we’d stay at this property despite the reviews given that my wife and I worked there 20 years ago and we thought the nostalgia would be nice. It was a sketchy area 20 years ago and it’s worse now. Room was depressing and outdated. Not a place I’d stay again.
2023년 12월에 1박 숙박함
답변 제공: Sohail 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

Sylvie

2023년 11월에 1박 숙박함
답변 제공: bob 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Carrie-Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking was a bit of a nightmare as the lot across the street was full and the access to the few spots were blocked for quite a while. The car in blocking eventually moved and I was able to get a spot without further issue. Everything else was great. Hotel was clean and comfortable, staff were friendly, accomodating and wonderful. Would absolutely stay again!
2023년 11월에 1박 숙박함
답변 제공: Sohail 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

Dan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 24일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

10/10 - 훌륭해요

SEAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2023년 11월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 24일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

2/10 - 너무 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run!!! Safer to sleep on a park bench.
Booked 3 rooms for 3 nights for our employees working in the area. When they arrived at the hotel separately they were being confronted and harassed by a group hanging out in the parking lot that were sitting on guests cars. Our employees felt very unsafe and told front desk what happened and that they cannot stay. The hotel refused to refund any of the nights even though the policy states a 1 night penalty. We were charged for the entire stay as the manager refused to help. Feeling unsafe and being harassed on top of the horrible response from the hotel I would strongly recommend that nobody stays at this property. When our staff arrived at the job site they were told by employees that live around the area that this hotel is known for this. Hotels.com also was not able to get us a refund.
2023년 11월에 3박 숙박함
답변 제공: Sohail 님, 2023년 11월 24일
Dear Guest,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved.Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future.We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Sohail

10/10 - 훌륭해요

Helene

2023년 11월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 24일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always a great time
This is my choice hotel for Sudbury every time. The price is always reasonable, staff are very friendly and accommodating of any requests. The manager is always so very nice and truly cares about her guests. Located within walking distance of some fantastic restaurants and free easy parking are also a plus.
2023년 11월에 2박 숙박함
답변 제공: Sohail 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Upon arrival until our departure.....friendliness and service was very good.....
2023년 11월에 2박 숙박함
답변 제공: Sohail 님, 2024년 1월 8일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: bob 님, 2023년 11월 9일
Thanks for taking the time to comment on the hotel

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The walls are very thin we woke up often from people talking, room was clean but the sheets were stained and then changed and still stained, the building itself is pretty run down doesn’t have a very welcoming vibe but overall staff was good and the stay was fine
답변 제공: Sohail 님, 2023년 11월 10일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Shower leaked quite a bit onto the floor. Tub fitter bath moved a fair amount when standing in shower. Very obviously tub fitter tub. Room was not vacuumed prior to or during our stay. Table surfaces were not wiped before our arrival. Housekeeping did not come to the room at all. Beds not made and towels not replenished. Had to go to front desk and request more towels and then had to wait longer because all towels were in the dryer.
2023년 11월에 2박 숙박함
답변 제공: bob 님, 2023년 11월 9일
Thanks for taking the time to comment on the hotel

6/10 - 괜찮아요

Lucas

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleaniest was not the greatest for the price i paid. I found stains on the CLEAN towels that were provided. Bathroom could be cleaner. The area around the hotel did not feel safe at all.
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Affordable and Convenient
I frequent this hotel, the staff are always friendly. It’s located in not the best neighborhood but have never had any issues and always feel safe. Rooms are always acceptable and it’s nice and quiet in your room.
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

10/10 - 훌륭해요

liydmila

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vina is awesome!
2023년 10월에 2박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelant staff and and maintenance man.Very friendly.A bit of problem with Wifi. A lot of homeles around but we have the same problem in our downtown.
2023년 10월에 2박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

8/10 - 좋아요

Andre

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff. Nice room. Good breakfast area and coffee. Room walls are paper thin, could hear people talking in other rooms rather clearly. Parking is limited.
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment

10/10 - 훌륭해요

Melissa

2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 11일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 705-673-7801 Toll Free 1-866-SUDBURY.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Sohail NishantOperations Manager

2/10 - 너무 별로예요

Kathryn

출장 여행
I did not stay. The room was disgustingly filthy.
2023년 10월에 1박 숙박함
답변 제공: bob 님, 2023년 11월 9일
Thanks for the comments

10/10 - 훌륭해요

Elvis

2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel parking lot was small and congested so had a bit of a walk to get there once they told me I had to park in a neighbouring underground parking!
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 10월 17일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great downtown hotel
Awesome little hotel in downtown sudbury. Staff was so nice and helpful. Allowed us to be within walking distance of the night life as well. Room was slightly smaller than expected but did exactly what we needed it too.
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 10월 16일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

4/10 - 별로예요

Peter

2023년 10월에 6박 숙박함
답변 제공: Sohail 님, 2023년 11월 2일
Thankyou for taking the time to comment on the hotel

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Downtown Hotel in difficult neighborhood
The room was good although it needed some servicing as the heat light in WR did not work nor did the bedside mini lights. The complimentary breakfast was very good with many options including eggs and sausage. The neighbourhood was the greatest problem along with the small parking lot where used needles littered the pavement and we watched varied street people check out cars from our window.
2023년 10월에 2박 숙박함
답변 제공: Sohail 님, 2023년 10월 16일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

8/10 - 좋아요

Sandra

2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 10월 16일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

4/10 - 별로예요

Cassandra

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Air conditioning did not work
2023년 10월에 1박 숙박함
답변 제공: Sohail 님, 2023년 10월 8일
Dear Guest, I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved. Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future. We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Sohail

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wasn't informed about breakfast time and missed it.
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 5일
Thanks for taking the time to comment on the hotel

6/10 - 괜찮아요

katie

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 5일
Thank for taking the time to comment on the hotel

6/10 - 괜찮아요

GRAEME

연인과의 여행
좋아요: 직원 및 서비스
The very friendly staff locked our bicycles in a secure room for us overnight, which helped us feel more secure about our belongings
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 5일
Thanks for taking the time to comment on the hotel

10/10 - 훌륭해요

Bridgette

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Sohail 님, 2023년 9월 23일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

10/10 - 훌륭해요

David E.L.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too bad that during our stay there was no hot water in the rooms. Otherwise, great hotel
2023년 9월에 1박 숙박함
답변 제공: Sohail 님, 2023년 9월 23일
Dear Guest,I hope this message finds you well. I wanted to take a moment to extend my sincerest thanks for choosing to stay with us at Best Western Downtown Sudbury Centreville. Your patronage is greatly appreciated, and it was a pleasure to have you as our guest.We are delighted to hear that you enjoyed your stay with us, and I am glad to see that we were able to meet your expectations. Our team works hard to ensure that all of our guests have a comfortable and memorable experience, and it is rewarding to receive such positive feedback.If there is anything we can do to improve your next stay with us, please do not hesitate to reach out. We are always looking for ways to enhance the guest experience, and your feedback is essential to that process.Once again, thank you for choosing Best Western Downtown Sudbury Centreville, and we hope to have the opportunity to welcome you back soon.Sincerely,Sohail

10/10 - 훌륭해요

Frederick

2023년 9월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 5일
Thanks for taking the time to comment on the hotel

2/10 - 너무 별로예요

Dawit Dagne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sohail 님, 2023년 9월 16일
Dear Guest,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved.Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future.We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Sohail

2/10 - 너무 별로예요

carol

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not very clean and smelled of old smoke covered with a deodorant spray. Very disappointing for a bwplus….I thought they had a higher standard. Breakfast was not very good with all liquids watered down.
2023년 9월에 1박 숙박함
답변 제공: Sohail 님, 2023년 9월 16일
Dear Guest,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved.Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future.We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Sohail

10/10 - 훌륭해요

Mélanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine. But we stay just one night so we didn't have time to enjoy all the services. Staff is really courteous and very helpful. Thank you!
2023년 9월에 1박 숙박함
답변 제공: Sohail 님, 2023년 9월 16일
Dear Guest,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved.Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future.We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Sohail

4/10 - 별로예요

Tamara

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite and friendly staff. Room was not cleaned properly. Tub was dirty. Sheets were questionable. Rugs were not vacuumed. Bathroom floor not swept or cleaned. Kleenex empty. Stains on lamps Non functional lights. Scent of building/rooms were pungent. Area full of drug addicts and the homeless sadly 😭❤️🙏
2023년 9월에 1박 숙박함
답변 제공: Sohail 님, 2023년 9월 16일
Dear Guest,I am writing to apologize for the poor experience you had during your recent stay at our hotel. I am truly sorry that we failed to meet your expectations and provide the level of service that you deserved.Please accept my sincerest apologies for any inconvenience or discomfort you encountered. Your feedback is extremely valuable to us, and we are taking steps to ensure that such issues do not occur in the future.We are committed to providing the highest standard of service to our guests, and I would like to assure you that we are taking your feedback to heart. We will be using this as an opportunity to improve our operations and make sure that all of our guests have a positive experience when they stay with us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.Sincerely,Sohail

2/10 - 너무 별로예요

Austin

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Did not enjoy the stay. The hotel room itself was clean, but the hallways smelled like smoke and there were a lot of sketchy people walking around. The location is bad and we felt unsafe, and we were worried our cars would be broken into since the parking lot is surrounded by a homeless encampment.
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 9월 7일
Thankyou for commenting on the hotel,

8/10 - 좋아요

Carlie

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 9월 7일
Thankyou for taking the time to comment on the hotel