Dear Badai,We thank you for giving us the perfect rating based on your recent stay. We look forward to welcoming you back on your future visit to Surabaya.Sincerely,Shane IngramGeneral Manager

Dear Rosa Lina Mega Winda,We thank you for providing us with the perfect rating. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Angel,We are delighted to learn that your visit is a positive one. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Eugene,We are pleased to learn that you had a positive experience during your recent stay with us. We look forward to welcoming you back in not too distant futureSincerely,Shane IngramGeneral Manager

Dear Man Ho:We appreciate your rating and we do look forward to welcoming you back againSincerely,Shane IngramGeneral Manager

Dear Chengsi,Thank you for your rating and we do look forward to welcoming you back again.Sincerely,Shane IngramGeneral Manager

Dear Chong Yuen,Thank you for providing us with your feedback and we are pleased to learn that you had a good experience especially at Makan Kitchen restaurant. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Kevin,Thank you for giving us your perfect rating and feedback. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Dear Peter,We thank you for sharing your feedback and we apologize for the bad impression that you have with the condition of our rooms. We are currently in the progress to refresh the amenities such as the amenities box and working to address the issue of the smell. We thank you for choosing to stay with us and we hope you would consider staying with us in the futureSincerely,Shane IngramGeneral Manager

Dear keng chi,Thank you for providing us your rating and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Boo Chua,We thank you for your generous rating and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

Dear Mr Kang,We are sorry should your stay fell short of your expectations. We apologize if there is any issue that you encountered during your stay and would appreciate if you can our team know before you depart so that we can do something about it. Nevertheless, we thank you for choosing to stay with us. We hope you would give us a chance back to restore your trust in us. Sincerely,Shane IngramGeneral Manager

Dear Ms Ho,We thank you for your comment and we apologize for the inconvenience that you encountered during your stay with regards to the issue on the hot water and bedside lamp. We apologize should the service from the staff is not up to your satisfaction. We will review our current practice to improve our service. We hope you would consider staying with us again.Sincerely,Shane IngramGeneral Manager

Hi Ginna:Thank you for choosing to stay with us and giving us your perfect review. We are pleased to learn that you enjoyed your stay. We look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Hitoshi,We thank you for your comment and review and it is our pleasure to learn that you had an enjoyable stay with us. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Kris,We thank you for your review and rating for us. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Azlina,It is our pleasure to learn that you had an enjoyable stay with us. We look forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

Hi Dalila Nur Aliaa,We thank you for providing us with perfect rating. We look forward to welcoming you back again soon!Sincerely,Shane IngramGeneral Manager

Hi riccy,We thank you for your feedback and we are pleased that you enjoyed your stay with us. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Yuichi,Thank you for your rating and we are pleased to learn that you have a good experience. We look forward to welcoming you back soon!Sincerely,Shane IngramGeneral Manager

Hi Aloysius, We are pleased to learn about our positive review. We thank you for your feedback and we look forward to welcoming you back in the near future.Sincerely,Shane IngramGeneral Manager

Hi Goncalo,We thank you for providing us with perfect rating. We can't wait to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

Hi Andrew,It is with our great pleasure to learn that you had a positive experience during your recent stay with us. We look forward to welcoming you back again to our hotel soon.Sincerely,Shane IngramGeneral Manager

Hi Grace,Thank you for your positive reviews and we look forward to welcoming you to our hotel soon. Sincerely,Shane IngramGeneral Manager

Hi Dalila Nur Aliaa, Thank you for providing us your feedback and we are happy to hear you have a pleasant visit. We look forward to welcoming you back again soon. Sincerely,Shane IngramGeneral Manager

Hi Oo,Thank you for taking time to share us your feedback. We are pleased to learn that you had an enjoyable stay with us. We are looking forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Janni,Thank you for giving us the perfect feedback. We are pleased to learn that you had a pleasant stay with us. We are looking forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

Dear Sir,Thank you for taking time to leave us your review. We regret to learn about the wrong information offered by our team upon reconfirming your reservation. Your feedback is useful for us and we will review it with our team for future improvement. We thank you and we hope to be able to welcoming you back again in not too distant future.Sincerely,Shane IngramGeneral Manager

Hi Ummu Safuha,It is with our great pleasure that we found you had a good experience whilst staying with us. We look forward to be able to welcoming you back again soon.Kind regardsShane IngramGeneral Manager

Hi MickaëlWe are pleased to learn that you had a positive stay experience with us. Thank you for choosing to stay with us and we hope to be able to welcoming you back again on your next visit to Surabaya.Sincerely,Shane IngramGeneral Manager

Hi Retno,Thank you for providing us with perfect rating. We are looking forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

Dear Kenichi-sama,We are truly pleased to learn that you had a great stay with us and thank you for choosing us. We hope we could be your preferred hotel on your visit to Surabaya.Sincerely,Shane IngramGeneral Manager

Dear Sir/Madam,Thank you for giving us your perfect rating. We are pleased to learn that you had a pleasant experience on your recent stay with us and we look forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

Dear Bin Osman,Thank you for providing us with positive feedback. We are pleased to learn that you had a good experience and thank you for your feedback of our breakfast and service from our team. We look forward to welcoming you back again soon. Sincerely,Shane IngramGeneral Manager

Dear Arturo, Thank you for the positive review that you provided to us. We are pleased to learn that you had a pleasant experience staying at DoubleTree by Hilton Surabaya. Our location right in the middle of the city makes it an attractive choice for travelers to explore Surabaya. We are looking forward to welcoming you back again on your future visit to Indonesia. Sincerely, Shane Ingram General Manager

Dear Siti, It was our pleasure to learn that you have a positive experience during your recent stay with us. We are looking forward to be able to welcoming you back in the future. Sincerely, Shane Ingram General Manager

Dear Kunitaka, Thank you for giving us the perfect score and for your kind words on the breakfast service that we offered. We are happy to learn that you enjoyed your stay and wish to see you again soon! Sincerely, Shane Ingram General Manager

Dear Jeff Kristianto, Thank you for choosing DoubleTree by Hilton Surabaya and I appreciate your feedback on the hotel. It is very nice to hear that you had a wonderful stay! I am glad that you enjoyed our service and facilities, and that our great selection of breakfast. I will share this with the team as motivation to provide our future guests with an even better staying experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Kind regards, Shane Ingram General Manager

Dear Maria, Greetings from DoubleTree by Hilton Surabaya and thank you very much for sharing your recent experience with us. Your positive feedback on our room and the hospitality from our team member is much appreciated! We are happy that you had a pleasant stay, and we will use this feedback to further improve our services, so that you can have an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Surabaya! Kind regards, Shane Ingram General Manager

Dear Franklin, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Shane Ingram General Manager

Dear Fernando, Greetings from DoubleTree by Hilton Surabaya and thank you very much for sharing your recent experience with us. It is a pleasure to hear that you had a pleasant stay and that you enjoyed our hotel, warm and caring service from our team member as well. Please rest assured that our team members always deliver their best to ensure your and other guests travel safety in this current situation, including the implementation of the Hilton CleanStay and CHSE standard in all hotel's area. We hope to be able to welcome you again at DoubleTree by Hilton Surabaya! Kind regards, Shane Ingram General Manager