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ibis Surabaya City Center

3.5 star property
Relax with al fresco dining or rejuvenate at the spa. This city center hotel offers everything you need to unwind after exploring.

Choose dates to view prices

Experience modern comfort at ibis Surabaya City Center, where guests can unwind in the garden or indulge in international cuisine at Taste Restaurant. With a spa for relaxation, dry cleaning/laundry services for convenience, and free WiFi to stay connected, this hotel is perfect for those who value a mix of leisure and productivity.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ₩26,475
₩32,036 total
includes taxes & fees
Apr 5 - Apr 6

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Sofa bed - double
Separate bedroom
Hair dryer
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Sofa bed - double
Separate bedroom
Hair dryer
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Premium Room, 1 Double Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 1 Double Bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Surabaya Center, a neighborhood in Surabaya, ibis Surabaya City Center is near a train station. Tunjungan Plaza and Surabaya Plaza Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Korea Park and Taman Bungkul. Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271

What's nearby

  • Dyandra Convention Center Surabaya
    2 min walk - 0.2 km
  • Tunjungan Plaza
    9 min walk - 0.8 km
  • Surabaya Plaza Shopping Mall
    14 min walk - 1.2 km
  • World Trade Centre
    16 min walk - 1.3 km
  • Grand City Surabaya
    19 min walk - 1.6 km

Getting around

  • Ngagel Station
    4 min drive
  • Surabaya Gubeng Station
    9 min drive
  • Surabaya (SUB-Juanda)
    40 min drive

Restaurants

  • Point Coffee
    1 min walk
  • Nasi Ayam Pak Djo
    3 min walk
  • Soto Ayam Depot makmur
    2 min walk
  • Soto Ayam Cak Soleh
    2 min walk
  • Ria "Food Center Surabaya
    2 min walk

About this property

ibis Surabaya City Center

Hotel located in Surabaya Center
A free daily manager's reception, a coffee shop/cafe, and a garden are just a few of the amenities provided at ibis Surabaya City Center. Take some time to relax at the onsite spa. The on-site international cuisine restaurant, Taste Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Tour/ticket assistance, an elevator, and smoke-free premises
Room features
All 224 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 100,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,937 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

Frequently asked questions

Is ibis Surabaya City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ibis Surabaya City Center?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at ibis Surabaya City Center on Apr 5, 2026 start from ₩26,475, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at ibis Surabaya City Center?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at ibis Surabaya City Center?

Check-out is at noon.

Does ibis Surabaya City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is ibis Surabaya City Center located?

Located in Surabaya Center, this spa hotel is within a 10-minute walk of Dyandra Convention Center Surabaya, Sharp Bamboo Monument, and Tunjungan Plaza. Joko Dolog Statue and Grahadi are also within 15 minutes.

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Reviews

ibis Surabaya City Center Reviews

8.2

Very Good

8.4

Cleanliness

8.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 26 out of 88 reviews
Rating 8 - Good. 48 out of 88 reviews
Rating 6 - Okay. 12 out of 88 reviews
Rating 4 - Poor. 0 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
Stayed 1 night in Sep 2024

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
Stayed 1 night in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024

8/10 Good

Sando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022

10/10 Excellent

Ngai Weng

Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023

8/10 Good

Teck Ann

Liked: Cleanliness, staff & service, amenities
Standard of bath towels could be improved as they looked old and not well-cleaned. Would be good if there had been a mini fridge in the room.
Stayed 7 nights in Oct 2025

6/10 Okay

Chuan Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024

6/10 Okay

Noboru

Disliked: Cleanliness, property conditions & facilities
泊まるだけのリーズナブルなホテルをお探しなら良いです。立地も悪くないです。 朝食はバラエティに富んでます。味は普通です。
Stayed 1 night in Apr 2025

10/10 Excellent

shing hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024

8/10 Good

Rosel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut! Alles war stimmig!!!
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For improvement

Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs all are good in English snd friendly helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau séjour!

Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!
Stayed 2 nights in Aug 2019

8/10 Good

Pang Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員主動，整體設施完善，附近有商場購物點
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Ok Ok. .. not bad

Overall Good. Receptionist friendly
Stayed 1 night in Sep 2018

8/10 Good

WALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dobry,czysty hotel
Stayed 1 night in Aug 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City, private and quiet

I enjoyed my stay, and liked the location.
Stayed 1 night in Aug 2018