“We would like to recognize Preston at the front desk of the Gateway Inn for providing truly exceptional customer service that went far above and beyond his job description.
After an eight-hour drive, we arrived about four hours before the 4:00 p.m. check-in time and asked if our room—or any available room—might be ready. We even offered to pay an early check-in fee. Unfortunately, the manager at the front desk barely acknowledged us, simply said our room wasn’t ready, and told us to find...
“We would like to recognize Preston at the front desk of the Gateway Inn for providing truly exceptional customer service that went far above and beyond his job description.
After an eight-hour drive, we arrived about four hours before the 4:00 p.m. check-in time and asked if our room—or any available room—might be ready. We even offered to pay an early check-in fee. Unfortunately, the manager at the front desk barely acknowledged us, simply said our room wasn’t ready, and told us to find...
jim