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레이게이트 매너 여행 후기

3 out of 5
레이게이트 매너
Reigate Hill, Surrey, Reigate, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 362개 이용 후기 중 112개" "
평점 8 - 좋아요. 362개 이용 후기 중 154개" "
평점 6 - 괜찮아요. 362개 이용 후기 중 62개" "
평점 4 - 별로예요. 362개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 362개 이용 후기 중 11개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Louisa

2024년 3월에 4박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 25일
Good morning Louisa,Thank you for your lovely review. I am glad you had a comfortable stay.Look forward to welcoming you again Kind regardsJayshreeFront Office Manager

8/10 - 좋아요

Sophie

2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 16일
Dear Sophie,Thank you for your feedback. I am glad you had a pleasant stay.Kind regardsJayshree SharmaFront Office Manager

4/10 - 별로예요

Leanne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Reception Manager 님, 2024년 3월 18일
Dear Leanne,Thank you for your rating.You feedback is valuable to us. Would you like to tell us more regarding your recent stay for us to be able to provide the best customer service? Please contact us on hotel@reigatemanor.co.uk.Kind regardsJayshree SharmaFront Office Manager

8/10 - 좋아요

Oliwia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From minuses - The property is a bit dated. If you stay at the ground floor the parking is just through your window so can be very noisy. There is no zebra crossing on the road and no pavement on the side of the road where the hotel is so it is a bit dangerous to cross the road if you need to walk down hill (to work or to the train station). From pluses - the staff is super friendly and helpful. The room has new tea, coffee and biscuits delivered every day. The breakfast is really nice with lots of options.
2024년 1월에 4박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 16일
Dear Oliwia,Thank you for your pleasant feedback regarding the hotel.Your feedback is valuable to us. Please let us know when you are next staying with us and we will try allocating you to a quite room.Kind regardsJayshree SharmaFront Office Manager

10/10 - 훌륭해요

JUNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night breakfast was very good
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Kirsty

2024년 1월에 1박 숙박함

8/10 - 좋아요

Yankaday

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 1 night at this hotel. Beds were truly comfortable. Dinner and breakfast were excellent! Highly recommend!
2024년 1월에 1박 숙박함

8/10 - 좋아요

Naomi

연인과의 여행, 가족 여행
Could do with a lick of paint as a bit dated. Easy check in and out. Staff friendly. Thank you
2024년 1월에 2박 숙박함

8/10 - 좋아요

Alexander

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Aimee

2023년 12월에 1박 숙박함

8/10 - 좋아요

H V

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

2023년 12월에 1박 숙박함

8/10 - 좋아요

Trevor

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Timothy

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Darrel

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alf Endre

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Oyin

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Denise

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Martin

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Matt

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check your BILL
It's been a bit refreshed but is a bit dated still. Room was ok, stain on the duvet cover which was a bit off putting. However - the real issue, buy a drink at the bar £6, I get another, get some food - and that when I noticed service charges suddenly being added without my approval and without any notification that they would include it! Next drink was nearly £8! I will be raising this with the hotel but be aware - I'm not impressed!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met all basic requirements
2023년 10월에 2박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Hotel with a very comfortable bed :-)
Great hotel - Clean, very comfortable, helpful/pleasant staff and an excellent night's sleep :-)
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Nic

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
We have been guests for over 2 years and on this last visit was superb! Undoubtedly significant dining changes specifically breakfast area. Amiss is an extreme customer service devotee and ensures her guests experience their morning beginnings with a smile and the best service. Much improvement to kitchen culinary staff food was fresh and delicious not dried up left overs like before a few months in spring. 5 stars
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

A W

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Adam

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Colin

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Judith Anne

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mark Stephen

2023년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 14일
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 - 훌륭해요

Tom

2023년 9월에 4박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 14일
Dear Tom,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
Made to feel welcome by staff and enjoyed a pleasant stay. Would have preferred a dedicated shower cubicle in bathroom as getting in out of bath to shower was awkward and nearly fell backwards getting out
2023년 9월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 14일
Dear Michael,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.Please let us know you prefer a shower next time you wish to visit us so we can avoid the difficulty of getting into a bath.We look forward to welcoming you again soon.Kind regardsGreta Thornton

10/10 - 훌륭해요

Theresa

2023년 9월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 5일
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 - 좋아요

Theresa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay
A great stay overall, our only slight complaint was that breakfast was not great although the room it is served in is full of character. Reception staff are very friendly and helpful
2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 5일
Dear Theresa,Thank you for your feedback, we are really glad you enjoyed your stay here at Reigate Manor Hotel.We made a note regarding breakfast and see if there is anything we can do to make improvement. We look forward to welcoming you again in the future.Kind regardsGreta Thornton

8/10 - 좋아요

JOHN

2023년 8월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 31일
Dear John,Thank you for your feedback.Delighted to see you enjoyed your stay with us. We look forward to welcoming you back again soon!Best regardsGreta Thornton

8/10 - 좋아요

mark

2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 9월 14일
Dear Mark,Thank you for your feedback, we are glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again soon.Kind regardsGreta Thornton

6/10 - 괜찮아요

Suzanne

2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 31일
Dear Suzanne,Thank you for taking your time on writing a feedback.Please accept our apology for not meeting your expectations this time. Hopefully we can welcome you again in the future and we can provide you a much better experience.Kind regardsGreta Thornton

10/10 - 훌륭해요

Oliver

2023년 8월에 4박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 27일
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 - 좋아요

sarah

2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 27일
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

4/10 - 별로예요

Tracy

2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 22일
Dear Guest,Thank you for taking the time on writing a review.Please accept our apology for not being able to meet your expectations this time. We look forward to welcoming you again soon.Kind regardsGreta Thornton

2/10 - 너무 별로예요

Barry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recent stay
Our recent visit started on a bad note when the hotel tried to double charge us even though we had prepaid, the room was very noisy, there was an event on and I could not sleep. I had a terrible night sleep and woke up exhausted. The breakfast was average, not great. The hotel needs to do better. I will not be back ever again that is for sure.
2023년 8월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 20일
Dear Barry,Thank you for your feedback and appreciate you took your time to write your experience down online.I must admit, I am surprised by your review because upon check-out you stated you had a good stay. Regarding the pre-authorisation I do apologies on behalf of my team as it was clearly stated you pre-paid your bedroom. We only take pre-authorisation which means the funds are only on hold on your account and it got released straight away therefore you haven't double paid for the room. Please make sure you notify the hotel when there is an issue so we have a chance to take action. Kind regardsGreta Thornton

8/10 - 좋아요

Sanghee

2023년 7월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 17일
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 - 좋아요

Ruth

2023년 7월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 8월 17일
Dear Guest,Thank you for your feedback, we are pleased you enjoyed your stay with us.Best regardsGreta Thornton

8/10 - 좋아요

Orla

2023년 6월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 29일
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

8/10 - 좋아요

Jan

2023년 6월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 29일
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

6/10 - 괜찮아요

Katherine

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Yuqing

2023년 6월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 - 훌륭해요

Sam

2023년 6월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager

10/10 - 훌륭해요

Iqbal

2023년 5월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 29일
Dear Guest,Thank you for your feedback, glad you enjoyed your stay here at Reigate Manor Hotel.We look forward to welcoming you again in the future.Kind regards Greta Thornton

10/10 - 훌륭해요

Tara

2023년 5월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 6월 20일
Dear Guest,Thank you for your feedback, pleased you enjoyed your stay here at Reigate Manor.We look forward to welcoming you again.Kind regardsGreta ThorntonReception Manager