야외 수영장, 무료 카바나, 일광욕 의자

인터컨티넨탈 시드니 더블 베이, IHG 호텔 여행 후기

5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 511개 이용 후기 중 344개" "
평점 8 - 좋아요. 511개 이용 후기 중 92개" "
평점 6 - 괜찮아요. 511개 이용 후기 중 45개" "
평점 4 - 별로예요. 511개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 511개 이용 후기 중 13개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

SUNGWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 1월 22일
Dear Sungwan,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
slight disappointment
The room condition was good, but when I lay down, I felt that there was some sand on the bed right after check-in. I wonder if the bed covers are washed and replaced every time a guest checks out.
2023년 1월에 4박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 2월 2일
Dear Guest,Thank you for taking the time to provide your feedback. We're sorry to hear that you found sand on your bed after check-in. Our housekeeping team takes great pride in ensuring that all of our rooms are clean and comfortable for our guests.We would like to assure you that all bed linens, including sheets and covers, are thoroughly washed and replaced after every guest checks out. Thank you for your review again and I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Yura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
느긋하게 쉴수있는곳
베이뷰가 좀 멀리있긴하지만 아늑하고 편안하고 좋았어요.
2021년 2월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2021년 4월 6일
Dear Yura, Thank you for taking the time to share your review regarding your recent stay with us. Your feedback is valuable to us as it helps us to keep in line with our guests' expectations. We look forward to welcoming you back to the hotel again when you are next in Sydney. Yours sincerely, Ralf Bruegger

8/10 - 좋아요

Hyunju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: ChloeM 님, 2019년 5월 28일
Dear Hyunju, Thank-you for your lovely feedback, I am glad you enjoyed the hotel experience. We hope to welcome you back to the hotel soon and thank-you for choosing to stay at InterContinental Sydney Double Bay. Warm Regards, Chloe Moreland Digital Marketing Executive

10/10 - 훌륭해요

Jiyoen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔에서 보이는 뷰가 너무 이뻤고 옥상 수영장이 너무 좋았습니다.
2019년 1월에 1박 숙박함
답변 제공: Chloe Moreland 님, 2019년 1월 20일
Dear Jiyoen, Thank-you for your review and your lovely feedback. I am thrilled you enjoyed your experience at the hotel. We hope to welcome you back when you are next in Sydney. Warm Regards, Chloe Moreland Digital Marketing Executive

8/10 - 좋아요

Miyeun 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend Double Bay area
I really liked the room size and hotel was very clean. I really enjoyed the stay.
답변 제공: Tracy Grills 님, 2016년 6월 17일
Dear Miyeun, Thank you for taking the time to share your lovely feedback following your stay at InterContinental Sydney Double Bay. It’s fantastic to hear that you enjoyed your stay with us and were impressed by your accommodation. It was a pleasure to have you as our guest and we look forward to welcoming you back when you are next in Sydney. Yours sincerely, Paul Walters General Manager

10/10 - 훌륭해요

nan sik 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best club , best service
We purchased club room and it was the best time i ever stayed. Hightea - variety sweets, breakfast - great choices Highly recommend

10/10 - 훌륭해요

geon haeng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible view!
Incredible view through the balony. the most beautiful scenery I have ever ever seen at the hotel rooms I have been stayed, Very kind staff.We can not forget the kindness of Venesssa Don. Thank you.
답변 제공: Frederic Brohez 님, 2016년 1월 9일
Dear geon haeng, Thank you for taking the time to provide your feedback following your recent stay with us and for commending Vanessa, she will be extremely pleased to hear that the service she provides has recognition. It was a pleasure to have you as our guest and we hope to have the opportunity to welcoming you back to our hotel in a not too distant future. Yours sincerely, Paul Walters General Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly and helpful staff. Super breakfasts.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Alice

2024년 4월에 1박 숙박함

8/10 - 좋아요

sanjita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disliked that my pets were restricted to our room only
2024년 1월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 3월 17일
Dear Sanjita,Thank you for sharing your feedback on our pet policy. We understand your concerns about the restrictions, and we're actively reviewing our policies to ensure a better experience for all guests. Your feedback is valuable to us, and we hope to welcome you and your pets again soon.Kind Regards,Leyla Kesici Digital Marketing Manager

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Connor, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazimg expereince!
2024년 2월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Marcus,Thank you for taking the time and leaving us a review. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When searching for a small bag we thought the concierge had failed to deliver with the luggage to the room, he knew exactly where it was - and still in the car.
2024년 2월에 3박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Matthew,Thank you for taking the time and leaving us a review. We have passed your lovely feedback to our Concierge team. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Linda

2024년 2월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Linda, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Adena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay at the hotel was outstanding. Every member of staff was courteous and professional. The hotel is kept in excellent condition with constant upkeep highly visible. The buffet breakfast is amazing and has so much variety. My room was neat and beautiful. Would highly recommend this hotel.
2024년 1월에 7박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 8일
Dear Adena,Thank you for sharing your experience. We're thrilled to hear you found our staff courteous, our hotel well-maintained, and the buffet breakfast amazing. It's fantastic that you enjoyed the neat and beautiful room. We appreciate your recommendation and look forward to welcoming you back.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Sofie Viskinge Kølving

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Sofie,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Toru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Toru, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Rony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 14박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 28일
Dear Rony,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, beautiful rooms, pool is excellent.
2023년 12월에 3박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 28일
Dear Elizabeth,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Lisa-Marie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a beautiful hotel! A great alternative to staying in the CBD for a Sydney experience. Very impressive customer service and lovely, welcoming and personable staff. HIGHLY recommended.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Susanne

답변 제공: InterContinental Sydney Double Bay 님, 2024년 2월 27일
Dear Susanne, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff. Big room. Clean and efficient.
2023년 12월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 22일
Dear Alexandra,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our staff, spacious rooms, and our commitment to cleanliness and efficiency. We hope to have the pleasure of welcoming you back at InterContinental Sydney Double Bay in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed the hotel and service - beautiful spot in a lovely location. Would recommend.
2023년 11월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 22일
Dear Guest, Thank you for choosing us and for sharing your experience! We're thrilled you enjoyed our beautiful location and service. We look forward to welcoming you back soon.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel - for the price $750 - breakfast should be included at least a continental breakfast. We could not lay by the pool which we were looking forward to do due to noisey children not supervised by their parents. Lovely spacious sunny courtyard room in the heart of Double Bay.
2023년 11월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 11월 23일
Dear Nicole,Thank you for your recent stay and valuable feedback. We're thrilled you enjoyed our spacious courtyard room.We apologise for the pool noise inconvenience and assure you we'll address it. We hope to welcome you back for a better experience.Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

JAMON

2023년 11월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 28일
Dear Jamon,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Frank

2023년 11월에 3박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 12월 28일
Dear Frank,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Location wonderful
Always a pleasant stay. Prices however were through the roof for this weekend and didn’t include parking or breakfast. Really quite high European pricing, I thought. However, we stay because the location is wonderful and peaceful with everything a very easy walk away, including beautiful Sydney Harbour. Quiet and villagey, not impersonal and super high rise like the CBD
2023년 10월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 10월 26일
Dear Nancy, Thank you for your review. We're delighted you enjoyed our peaceful location.We apologise for any inconvenience regarding the pricing, parking, and breakfast. We appreciate your feedback and will consider it for future improvements.We hope to welcome you back for an even better experience.Kind Regards, Leyla Kesici Digital Marketing Manager

10/10 - 훌륭해요

nadia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 10월 26일
Dear Nadia, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
fabulous japanese restaurant, helpful door staff and reception staff, comfortable beds
2023년 10월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 10월 13일
Dear Julie,Thank you for your positive feedback. We're thrilled to hear you found our staff helpful and that you enjoyed our comfortable beds. We appreciate your support and hope to welcome you in the near future.

2/10 - 너무 별로예요

VAL 님, Cronulla

연인과의 여행
좋아요: 청결 상태
We were happy with our stay. Concierge were great. The annoying part was a text message sent to us a few hours later accusing us that we have taken undeclared items from the mini bar after we clarified this during check out that we have not taken anything and want to charge directly to the credit card that we used. This is so insulting. I want to raise awareness with other customers to ensure that this will not happen to them.
2023년 9월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 9월 26일
Dear Val,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our Concierge team and are pleased to hear that you had an overall positive experience.Thank you for your feedback. We apologise for any inconvenience you may have experienced. Please be assured that we take your comments seriously and will use them to improve our service. We look forward to the opportunity of welcoming you back in the near future.Kind Regards,Leyla Kesici Digital Marketing Manager

4/10 - 별로예요

Surinder Singh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old tired. Inefficient staff.
2023년 8월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 9월 21일
Dear Surinder, We appreciate your feedback and apologise for any inconvenience you may have experienced during your stay. We value your review, and we will use it to improve our services. We hope to have the opportunity to provide a better experience in the future. Kind Regards, Leyla Kesici Digital Marketing Manager

8/10 - 좋아요

Lee

2023년 8월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 9월 21일
Dear Lee,Thank you for taking the time to rate us positively. We look forward to welcoming you back in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top notch hotel in a blue-blood neighbourhood.
The service was impeccable and the breakfast buffet was amazing. The neighbourhood wasn't quite as interesting as we'd hoped - a nice little beach nearby but the small shopping area looks like a place to spend obscene amounts of money on boring stuff.
2023년 7월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 8월 4일
Dear Lee,Thank you for your kind words and for recognising our commitment to providing impeccable service. We're thrilled that you enjoyed our breakfast buffet as well. Thank you for choosing us. We look forward to welcoming you back in near future. Kinde Regards,Leyla Kesici Digital Marketing Manager

10/10 - 훌륭해요

frank

2023년 7월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 8월 4일
Dear Frank,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Annalynn

2023년 7월에 1박 숙박함

8/10 - 좋아요

Anastasia

2023년 6월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 8월 4일
Dear Anastasia,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 - 좋아요

Grace

2023년 3월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 8월 4일
Dear Grace,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 - 좋아요

Libby

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was excellent. The only problem I had was my room was very cold. I went to the Reception and they advised they would have someone attend to it. When I came back later - the room was still chilly. 😩
2023년 6월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 6월 8일
Dear Libby,We appreciate your feedback and apologise for the inconvenience you experienced with the temperature in your room.We hope to have the opportunity to welcome you back for a more pleasant experience in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

2/10 - 너무 별로예요

snehal

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I had ordered room service but only got the food after 90 min,after various calls to reception,then the phone in the room was not working so I had to go down and enquire what happened to my order,the chap says "ooh I forgot " after speaking to the duty manager I got the food within 10min!!
2023년 5월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 6월 8일
Dear Snehal,Thank you for sharing your recent experience. We sincerely apologise for the delay and communication issues you encountered during your stay. Your feedback has been taken seriously, and we have addressed the matter with our team. We hope to have the opportunity to provide you with a better experience during your next visit.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Marie

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional customer service
2023년 5월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 5월 12일
Dear Jessica,Thank you for taking the time to leave a review about your recent stay with us. We are delighted to hear that you had an exceptional customer service experience.We hope to have you stayed with us in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Greeted with a glass of champagne on arrival - nice touch. Valet parking available and easy. The breakfast was excellent with a variety of choices. Staff were excellent and attentive. The roof-top was nice to sit and have drinks and some food. Only negative comment on roof-top bar was there was only 1 red choice (Pinot Noir) - no Shiraz/Cabernet availability.
2023년 5월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 5월 9일
Dear Leslie,Thank you for sharing your experience with us. We are thrilled to hear that you were happy with champagne on arrival,valet parking and with our attentive staff. We will definitely take note of your feedback regarding wine choices at our Rooftop bar. We hope to have the pleasure of welcoming you back in the near future. Regards, Leyla Kesici Digital Marketing Manager

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 5월 9일
Dear Rebecca,Many thanks for giving us 10 out of 10. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

10/10 - 훌륭해요

Salwan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was perfect. If you want to relax I highly recommend. Breakfast includet is a must
2023년 4월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 5월 9일
Dear Salwan,Many thanks for giving us 5 out of 5. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

8/10 - 좋아요

Jochen

가족 여행
Hier zählt der Gast nichts
An der Rezeption freundliches Personal, ansonsten eine Katastrophe. Wir waren mit unserer 10-jährigen Tochter, bei Ankunft spät Abends war das dritte Bett nicht aufgebettet, da hatten wir noch Verständnis, dann haben wir für 10 Tage eine Rundreise gemacht und Gepäck dort gelassen, als wir wieder kamen, sagte man uns, sie haben kein drittes Bett aufgestellt, sie wußten ja nicht wie alt das Kind war. Kein Interesse am Gast, dies ist ein Beispiel und das zog sich durch alle Bereiche. Wenn wir nach Sydney, kommen dort nie wieder.
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A quality stay is a great area of Sydney with easy access to the city via a short ferry ride. Very enjoyable stay, great roof top pool and the breakfast was delicious.
2023년 2월에 7박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 2월 13일
Dear Mark,Thank you for taking the time to share your review. I am pleased that you were impressed with our location,rooftop pool and the breakfast. We hope to have you stay with us in the near future. Regards, Leyla Kesici Digital Marketing Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall the Hotel is great and I would recommend it , but the air conditioning in our room was not working correctly plus the pool area is very small and not managed so it’s impossible to get a seat by the pool in the weekend as no towels are removed from seats that are not currently being used .,
2023년 2월에 5박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 2월 13일
Dear Guest,Thank you for taking the time to share your review. I am pleased that you were impressed with our hotel and you would recommend us to others. As a luxury hotel, we pride ourselves on the service we deliver and your experience with food does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Kind Regards, Leyla Kesici Digital Marketing Manager

2/10 - 너무 별로예요

Tammy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 2월 6일
Dear Tammy,Thank you for taking the time to share your rating. I am sorry to see that we did not meet your expectations of service on this occasion. We do hope that we will have the opportunity to welcome you back in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

4/10 - 별로예요

Gabrielle Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My key issue is that I was charged twice for our stay and am still awaiting a refund - I booked via Expedia so pre-paid all costs in advance but the hotel also charged my credit card after we left. I had to follow up by phone and twice by email to action a refund and was told it would take 7-10 business days to process. I am still waiting… I also found it unusual that only 2 pillows were provided as standard for a double bed in our room - very unusual for a 5 star hotel to skimp on pillows but an additional 2 pillows were provided following 2 requests
2023년 1월에 3박 숙박함
답변 제공: InterContinental Sydney Double Bay 님, 2023년 2월 6일
Dear Gabrielle,Thank you for taking the time to share your review. As a luxury hotel, we pride ourselves on the service and facilities we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback.Kind Regards,Leyla Kesici