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릴리안펠스 리조트 & 스파 - 블루 마운틴스 여행 후기

5 out of 5
릴리안펠스 리조트 & 스파 - 블루 마운틴스
5-19 Lilianfels Avenue, Katoomba, NSW

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 670개" "
평점 8 - 좋아요. 1005개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 58개" "
평점 4 - 별로예요. 1005개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 13개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A stunningly beautiful property with excellent service.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

JOHNNY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean hotel. Service is the best part. They take care of you
2024년 5월에 2박 숙박함
답변 제공: Stella 님, 2024년 5월 22일
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

10/10 - 훌륭해요

Pauline

좋아요: 숙박 시설 상태 및 시설
Room decor we loved. Room size was amazing, we felt very spoilt. Enjoyed our dining in the lounge. Staff very professional and pleasant. Only thing against was the slow service of getting a ‘simple’ coffee with buffet breakfast. Had to ask several times. Obviously forgot our order. Apart from that incident , very enjoyable stay
2024년 5월에 1박 숙박함
답변 제공: Stella 님, 2024년 5월 17일
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!

8/10 - 좋아요

Wendan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place to stay over the weekend with families. Good location right next to the three sisters walking trail, nice dining options and short driving time to Katoomba Main Streets.
2024년 5월에 2박 숙박함
답변 제공: Stella 님, 2024년 5월 17일
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

10/10 - 훌륭해요

Miharu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Stella 님, 2024년 5월 13일
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

8/10 - 좋아요

sophia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful property conveniently located at Echo point. I loved the two pools, indoor and outdoor and the surrounding gardens. The room was generous and the bed comfortable. The lounge area was also very comfortable and inviting. However, I found the service to be terrible for a five star property. Check-in was very slow and late. We arrived an hour and a half early and not only were we not allowed to check in early but they checked us in after the advertised 3 PM time. We were not offered anything not even a drink of water while waiting for almost 2 hours. I was brought the wrong order of food on one night, plus the soup was half cold. At breakfast they said they would come to our table for an order and never came. For room service they charge an extra $10 “tray charge” which I have never seen before. The restaurant in the hotel is expensive.
2024년 4월에 2박 숙박함
답변 제공: Stella 님, 2024년 5월 2일
Thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our facilities, including the two pools, indoor and outdoor, as well as our surrounding gardens. It's wonderful to know that you found your room spacious and the bed comfortable, and that you also enjoyed the inviting lounge area.However, we are sincerely sorry to hear about the challenges you experienced with our service during your stay. Your feedback regarding the slow and late check-in process, as well as the lack of hospitality while waiting, is concerning. We strive to provide efficient and welcoming service to all our guests, and we apologise for the inconvenience caused.We have taken note of your comments regarding the incorrect food order, the temperature of the soup, and the breakfast service. This does not meet the high standards we aim to deliver, and we will address these issues with our restaurant and kitchen teams to ensure that such incidents are not repeated in the future.Regarding the extra 10 "tray charge" for room service, we understand your concern. We will review our pricing structure to ensure it aligns with industry standards and provides clarity to our guests.We appreciate your valuable feedback, as it helps us to identify areas for improvement. Please accept my apologies once again for the inconvenience caused during your stay. Should you choose to visit us again, we assure you that we will do our utmost to exceed your expectations.

8/10 - 좋아요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and was given a room which was around the corner from the reception desk (room #2). It was a room for disabled guests as well as being opposite the ladies washrooms. I thought about it for about an hour and then asked if I could change rooms which they did.
2024년 4월에 1박 숙박함
답변 제공: Stella 님, 2024년 4월 26일
Thank you for taking the time to provide us with a review of your recent visit Lilianfels Resort & Spa. We were pleased to hear that our team was able to accommodate your request and helped made your experience with us a pleasant one and we look forward to seeing you again soon!

6/10 - 괜찮아요

Cassandra

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Stella 님, 2024년 4월 16일
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

6/10 - 괜찮아요

Eduard

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Not too bad. Great location. Quite overrated. Great staff. Not very clean. Problems with housekeeping and front reception. Not enough people at bar/ lounge/cafe. Takes a long time to receive the orders. Possibly long weekend/ higher pay rate issue for the staff.
2024년 3월에 2박 숙박함
답변 제공: Stella 님, 2024년 4월 12일
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

10/10 - 훌륭해요

Melissa

2024년 4월에 1박 숙박함
답변 제공: Stella 님, 2024년 4월 29일
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

10/10 - 훌륭해요

Annabel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay at Lilianfels, even though we had rainy weather for blue mountains site seeing. All the staff were incredibly nice and the hotel just feels so special.
2024년 4월에 1박 숙박함
답변 제공: Stella 님, 2024년 4월 12일
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

10/10 - 훌륭해요

Margot

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing. Old English charm. High tea is a must!!! Use the pool, play a game of chess or billiards in the game room. Hike and walk the blue mountains… we walked to town, to the Skyrail and 3 sisters… many water falls to see, all accessible from the beautifully appointed resort. You can go ultra fantasy or ultra casual (we did the casual, because we were hiking and exploring) either way you, can not go wrong. Girls trip or romantic get it away- has it all.
2024년 3월에 2박 숙박함
답변 제공: Stella 님, 2024년 4월 4일
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we are thrilled to hear that you have enjoyed our facilities! We hope that you will soon visit us again at Lilianfels Resort & Spa

8/10 - 좋아요

Punit 님, Oatlands

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. A bit dated. A lot of things w er e closed perhaps due to the season. But great staff. Place was clean and a really good to point to explore the blue mountains area.
2024년 3월에 2박 숙박함
답변 제공: Stella 님, 2024년 4월 4일
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

10/10 - 훌륭해요

Kazuaki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Stella 님, 2024년 4월 4일
Hi Kazuaki, We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

10/10 - 훌륭해요

Francois

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 3박 숙박함
답변 제공: Stella 님, 2024년 4월 4일
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

10/10 - 훌륭해요

Sylvia 님, Hailsham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in fantastic location. Colonial feel to hotel with good facilities (spa, indoor and outdoor pools etc) and very friendly and attentive staff. Dining options were an added bonus with Echoes restaurant providing fine dining with amazing views and great service. Will definitely be revisiting.
2024년 3월에 3박 숙박함
답변 제공: Stella 님, 2024년 4월 16일
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

8/10 - 좋아요

Thomas 님, Laguna Niguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very nice. Not as well maintained as it could be. The grounds are beautiful. Overall a very nice heritage hotel.
2024년 2월에 1박 숙박함
답변 제공: Stella 님, 2024년 4월 23일
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for the Three Sisters and easy to jump in a car to get around the other areas of the Blue Mountains.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Phillip

2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Dalia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Are at the main restaurant in the hotel all night I got sick vomiting the place was filthy behind the side tables drink spills, carpet dirty bed rails dirty Walk and talk very loud staff communication.. overall never stay here I did tell the receptionist didn’t sound interested about me getting food poisoning
2024년 2월에 1박 숙박함
답변 제공: Stella 님, 2024년 2월 22일
Hi Dalia, thank you for sharing your feedback with us. We are truly sorry to hear about your experience at our restaurant. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our team. Our Restaurant Manager will be in touch with you at her earliest for further discussion.

10/10 - 훌륭해요

Alicia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

krishna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the stay
great location (right next to the Echo Point lookout), classy Victorian interiors, with good restaurants around. We got a twin bedroom, which was really spacious and could fit our family (2 adults, 2 kids) comfortably. Their gym is super dated (at least by a couple of decades) but overall, love the place, and would certainly visit again.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A relaxing getaway
Amazing and very relaxing and decadent.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic experience, nice staff, good food, walking distance to echo points. Will definitely come back!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Gregory

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old world style and elegance.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Zinet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel , close to all the main tourist attractions. Indoor and outdoor swimming pools were excellent.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jiaqi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

Gaithri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sonja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just the perfect getaway: so quaint and pretty, my daughter and I adored our room!
2024년 1월에 1박 숙박함
답변 제공: Stella 님, 2024년 2월 2일
Hi Sonja, thank you so much for your kind words! We're thrilled to hear that you and your daughter enjoyed your stay and found our accommodations to be quaint and pretty. We hope to welcome you back again soon!

8/10 - 좋아요

Jonathon

가족 여행
좋아요: 편의 시설/서비스
Great location, beautiful and peaceful, relaxing, great quality food
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Robert

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Bing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Fong

2023년 12월에 1박 숙박함

8/10 - 좋아요

Fionnuala

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Oonagh

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Mary lee

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Nicolas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Guy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Lilianfels is a lovely comfortable place to stay with generous size outdoor and indoor pools. Pleasant decor and good service. But the big disappointment is lack of mountain views from lounge, pool etc. Unless you are prepared to pay a hefty premium for a room with a view, you have to leave the property to see the mountains and valleys. Despite it being near the cliff edge, there's a minor road separating the property from the escarpment and unfortunately the owners have chose to grow a high hedge on the boundary blocking the view, thus prioritising privacy over views. I'd rather have the spectacular view. Second problem is that the armchairs and sofas in the lounge and reading room are worn and you sink into them and are therefore uncomfortable. New seat, firm seat cushions are needed. Given the premium price for the property, it gets a "b" not an "a".
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Raita

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Anna

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ian

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is beautiful and immaculate. We were so happy to find it.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice to see a former home of "importance" conserved yet also improved for new generations. Staff was so courteous and helpful. I wish i spent more time there but my travels took me elsewhere quickly.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What an amazing stay. Beautiful property, indoor pool was key for cooler weather, food was delicious AND you are walking distance from the Three Sisters!
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Besides the property and amenities being totally amazing, the staff here were by far the most accommodating that I have ever experienced!!! No matter what, they were always happy to assist! I cannot thank them all for an amazing experience, and, I cannot wait to go back!
2023년 11월에 1박 숙박함