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Reviews of Sydney Hyde Park Paxsafe Apartments

3.5 out of 5
Sydney Hyde Park Paxsafe Apartments
38 College St, Darlinghurst, NSW

Reviews

6.4
Rating 10 - Excellent. 7 out of 53 reviews" "
Rating 8 - Good. 18 out of 53 reviews" "
Rating 6 - Okay. 12 out of 53 reviews" "
Rating 4 - Poor. 8 out of 53 reviews" "
Rating 2 - Terrible. 8 out of 53 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasper

Traveled with family and small children
Disliked: Property conditions & facilities
Top location. Apartment itself was worn out. Kitchen cabinets and oven fell apart, carpet looks dirty and bathroom requires an update. Small renovation this apartment would improve the ratings significantly.
Stayed 6 nights in Apr 2024

2/10 Terrible

J-B

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Gareth

Business traveler
Disliked: Amenities, property conditions & facilities
No check-in facilities - no idea what was going on or where we were staying. The apartment should be in a museum dedicated to architecture and finishes of the '70s.....the photos in no way showed that.
Stayed 2 nights in Feb 2024

8/10 Good

Rodney

Traveled with partner
Liked: Cleanliness
Like: within walking distance of Aus Museum and rail. Not like: poor info on finding the place - not told go to the Oaks, would have made it easier.
Stayed 3 nights in Feb 2024

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately I haven’t seen an apartment this dirty. It started as soon as we opened the door. The carpet condition was awful and there was a dirty mop smell. The bathroom was dirty, the kitchen was dirty, the balcony had a lot of mould. I bought anti bacterial wipes and wiped down all surfaces. We had dirty, wet towels rolled up and put back on the beds, these were replaced the following morning after I made contact. On arrival I found an ‘out of order’ piece of paper attached to the oven, I did receive a slight reimbursement for this inconvenience after I was told ‘you have a microwave and stove top, you can still cook’. There was a dishwasher with no dishwasher detergent / tablets. There was no dishwashing liquid or cloth, only a scourer and assuming hand wash in the kitchen. Leaky bath tap and broken shower head reported, along with general condition. I would have changed accommodation immediately if I could afford about $2000 to move for the duration of our stay! The only positive was the location. We could walk everywhere and public transport was close by if needed. Won’t be using this provider again.
Stayed 6 nights in Nov 2023

4/10 Poor

Luke

Disliked: Cleanliness, property conditions & facilities
The apartment was old and dated, and not very clean. Walls were dirty, carpets and rugs very stained. Kitchen grubby and floor sticky. In the bathroom the toilet had no lid and the floor and tiles were grimy. On the balcony there was water leaking and a large area of mould. Beds very uncomfortable. In an excellent location though, can’t fault that. We would not stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Jenny

Traveled with family and small children
Liked: Cleanliness
It was ok for what we were after. Just a little small with 3 adults and two kids. Very central though. Could do with a make over but was very comfortable.
Stayed 2 nights in May 2023

2/10 Terrible

Bruce

Disliked: Cleanliness, property conditions & facilities
this property was unfit for my family. we are not fussy but this room was unacceptable. the foldout couch had a strong urine smell, the kitchen was dirty with cupboards showing grime, sink was held together with duct tape. The bath was cracked and rusty. Carpets were not clean. overall this was a very shabby room. i would not reccomend this to a family or anyone one with even low standards. we did not stay longer than 1 hr and were booked for 6 nights. When i spoke directly to the property manager, he was rude and unapologetic stating no refunds. we promptly booked another hotel which was what you would expect. I cannot understand that this room can be rented at this level of cleanlyness. overall a horrible room and horrible service. happy to discuss with anyone about this.
Stayed 6 nights in May 2023

4/10 Poor

Seng Wei

Business traveler, Traveled with family
Disliked: Cleanliness
Not recommend to stay there
The apartments are old and not like the pictures. Lots of fixtures broken and only very surface cleaning. The lobby reception is not really the point of contact and you have to constantly ring an offsite manager which housekeeping matters are just either delayed or not done. Only good thing is location and small pool and gyn above.
Stayed 5 nights in May 2023

6/10 Okay

Seng Wei

Business traveler
Disliked: Cleanliness
I will not recommend staying there
The apartment is managed by individually and not by the main reception. Anything you need, you have to phone an offsite person in charge which is frustrating, easily forgotten or not done. The apartment is old and the photos are outdated and not reflective. The good thing about the place is the location, there is a nice gym and small pool above on the roof of the building.
Stayed 5 nights in May 2023
Response from Gerlish on May 11, 2023
Thanks for your comments Wei. I can see confusion. There are 200 apartments in this building. Each apartment is privately owned. All apartment owners contract with the reception company to provide concierge services to all their guests. Wei seems to wish our apartments were a hotel, but they are not, they are vacation rental apartments. Please note this is made clear in our name , Paxsafe Hyde Park Private Apartments. Any apartments used as hotel rooms within the complex only sleep 2 guests, where as our apartments sleep 5 at a much lower nightly rate. The Concierge provides Concierge services but of course not housekeeping. We manage housekeeping and guest requests. . I hope this helps Wei understand.

6/10 Okay

Trang, San Jose

Traveled with family
Disliked: Property conditions & facilities
The apartment is too old, the equipment in the bathroom is too old, the flushing toilet does not wash the toilet paper, the kitchen cabinet has fallen screws, it is difficult to open

6/10 Okay

Narelle

Traveled with group
Liked: Cleanliness, amenities
The property is in a secure building and at a great location for exploring the city of Sydney. The bathroom was very clean and the beds were also comfortable. On the down side, the apartment felt a bit grubby and tired. Stains on carpet; kitchen cabinetry didnt close very well. Pool, spa on roof top was a bonus however.
Stayed 7 nights in Oct 2022

8/10 Good

Teh

Traveled with family
Liked: Cleanliness, amenities
Old apartment at great location. The spa or outdoor jacuzzi is the highlight
Stayed 4 nights in Aug 2022

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment. So close to Hyde Park, Oxford St. and supermarket. Has beautiful view of the city from the balcony. Self contained kitchen so cooking is easy. Excellent communication from owners. Can’t wait to stay here again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean room, nice location will stay here again
Stayed 6 nights in Jun 2022
Response from Customer care. on Jul 5, 2022
Thank you so much for your kind review.

4/10 Poor

Tracy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
2 towels for 3 ppl for 3 nights, most kitchen cupboards on broken hinges, no dishcloth, rusty stovetop, central controlled AC. Swimming pool and gym closed fir renovation in summer. Location was its only saving grace.
Stayed 3 nights in Jan 2022

2/10 Terrible

Simon

Traveled with family
Disliked: Cleanliness, room comfort
Very basic disappointing stay
Very disappointing - the property condition is so poor it should not be listed on Hotels.com. The overall condition and cleanliness is not up to standard. The pool was closed for renovations- which we weren’t advised of when booking.
Stayed 2 nights in May 2021

8/10 Good

Justine

Traveled with family
Liked: Cleanliness, room comfort
Great location at reasonable rates
It was a great space ans great location It was disappointing that the Resturant pool and gym were all not available to utilise as we were relying on them
Stayed 3 nights in Dec 2020

2/10 Terrible

FredOlsson, Cairns Australia

Traveled with partner
Disliked: Cleanliness, amenities
Way overdue for a complete refurbish Bathroom bad Window locks bad General condition star 3
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2020

8/10 Good

R

Stayed 3 nights in Dec 2019

8/10 Good

Graeme

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Rupesh on Dec 27, 2019
Dear Graeme, Thank you for the nice review. Hope to see you in future again. Kind Regards Rupesh Poudel Paxsafe Sydney

6/10 Okay

Adam

Liked: Room comfort
Disliked: Staff & service
Cleaning fee
$160 CLEANING FEE Even for a single night, its a standard charge charged at the start. I had seen something in another review about a extended cleaning fee but I assumed that these people must have made an extended mess. You will pay an extra $160 at booking time regardless of length. Also, my girlfriend left swimwear in the room. I have left things in hotels many times and always been able to get items back. The cleaners either did not care and chucked them out or kept them. This is a problem, management will need to make sure that cleaners are not untrustworthy or careless. Other than that the place was in a great location with everything needed and all in good condition. Pool is great and yes that location. Had gotten over the $160 fee even.. but yes I spend more than 10% of every year in hotels and never have problems with forgotten items.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, looking at the park views which lead onto the city views. Size - Although the apartment was big enough for two people, the balcony was extremely small and we didn't use it due to this.
Stayed 4 nights in Nov 2019
Response from Rupesh on Nov 19, 2019
Dear Guest , Thank you for your review. It was pleasure to hear that you have enjoyed your stay here with us. We do have apartment with bigger balconies , please do request it if you need one and will do our best to accommodate if it is available. Thank you for you time and we wish to see you again in future. Kind Regards Rupesh Poudel Paxsafe Sydney

10/10 Excellent

Ying, Auckland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, thanks for the complimentary champagne and chocolate. feels like home, will stay again next time.
Stayed 4 nights in Oct 2019
Response from Peter on Nov 8, 2019
Thank you so much for taking tge time to leave a possative review. It means a lot to our staff. We do hope to see you again. Best Peter Morony Paxsafe Sydney

6/10 Okay

neil

Disliked: Cleanliness, property conditions & facilities, room comfort
Fantastic spot and view, but room very run down and unclean. Carpet didn't look like it was vacuumed and kitchenette was so dirty we had to buy antibacterial wipes and clean it ourselves. Great location but overall dirty feeling of room was a dampener on our stay.
Stayed 3 nights in Oct 2019
Response from Peter M on Oct 31, 2019
Dear travellers, The carpet was definately well vacumed, and the kitchenette had a thoughrough cleaning by our housekeeping team. None the less we know guest feelings are what counts, and we encourage all guests to call us using the guest phone. We would not hesitate to reclean immediately to comfort the guest if required. The guest booked our most affordable apartment, perhaps a delux apartment would have made them more comfortable.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were loud thumping noises behind our bed through the wall the whole time and all through the nights. We reported it the first morning but nothing was done and no contact made with us. Most unpleasent. We purchased and used Ear plgs to enable sleep. Our stay was marred because of this. Sorry, we expected better service. A rebate on some of the cost may sooth our ill feelings.
Stayed 4 nights in Sep 2019
Response from Peter M on Oct 31, 2019
I can only apologise for this, and we take complete responsibility. The water sounds were caused by a fault with the building hydrolics on the floor above. We did call in the complex maintenance manager immediately but the repair took some time. On other occasions we would prefer to move guests to another apartment, if realising they were so uncomfortable.

10/10 Excellent

THI

Liked: Cleanliness, room comfort
Nice, spacious apartment!
The apartment is a little outdated but decorated nicely. For the price, location and the amount of space you have in the apartment (inc balcony) I would still recommend the apartment and would happily stay there again. It would have nice been to have tea, tissues, additional coat hangers and toilet paper (we had to go out and buy more!). There was no service.
Stayed 6 nights in Sep 2019
Response from Peter on Sep 20, 2019
Thank you for your possative review. Guests are welcome to call us on the guest phone in the apartment, and we can deliver extra essentials like tea, coffee, toilet tissue etc. Thank you. See you again.

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
kitchen floor was sticky, left hand side drawers also not clean. Rest was fine
Stayed 5 nights in Sep 2019
Response from Tim on Sep 20, 2019
Dear Guest, Thank you for the possative review. Not sure what caused stickiness. Appologies. Guests are always welcome to call us on the guest phone in the apartment if you need us to attend to anything. Thank you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2019
Response from Mike on Sep 20, 2019
Thank you for your possative review. It 8s appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb residence in the town
Nice panoramic view from room, responsive host, all things needed are provided with complementary.
Stayed 3 nights in Aug 2019
Response from Rupesh on Aug 28, 2019
Dear Guest , we are pleased to hear that you have enjoyed your stay with us. Thank you for your nice feedback. We hope to see you in future again . Kind Regards Rupesh Poudel Paxsafe Sydney

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found it to be a great location where we could easily travel to the places we planned to see. Fixtures and fittings a bit outdated and aged but a comfortable stay all the same.
Stayed 3 nights in Jul 2019
Response from Rupesh on Aug 18, 2019
Dear Guests , We are happy to hear that you have enjoyed your stay and our location. The furniture and decorations is the one which can be hard to satisfy each and every guests. We have checked the furniture and fittings and have maintained the ones which needed the work. Thank you for your feedback it is very valuable for us. Welcome again in future. Best Regards Rupesh Poudel Paxsafe Sydney

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The bathroom is dated and requires a coat of paint and a refresh.
Stayed 1 night in Jul 2019
Response from Rupesh on Aug 18, 2019
Thank you for taking time to leave us feedback. We have engaged our maintenance man and check the work that needed to be done in the bathroom. And yes we did re paint and refresh the bathroom as per your suggestions. We hope to see you in future again. Kind Regards Rupesh Poudel Paxsafe Sydney

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Location is great, but the sofa bed was broken so one of us had to sleep on an air bed. Lights at the bathroom went out on the second day and we were unable to get in touch with anyone at the hotel when dialled the phone number on the booking confirmation. Kitchen was out of date and there was not heating.
Stayed 2 nights in Jun 2019
Response from Thomas on Sep 20, 2019
Dear Guests, For accuracy, if a sofa bed is listed on the property's profile, it will be ready to use. Air beds and roll in beds are only offered under special request from a guest. Lights are checked and all ok . The master light switch is by the front door . Our property is not a hotel, but rather, private apartments. All apartments have reverse cycle heating and cooling. Kitchens are fine and ready for your use. We can be contacted using the guest phone located in your apartment. Thank you.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Happy with the location- park very close for the children to Take a walk.
Stayed 3 nights in May 2019
Response from Peter on Sep 20, 2019
Unfortunately, we don't know why this guest left a 1 star review so we can not give any meaningful feedback to you.

6/10 Okay

JR

Liked: Cleanliness, staff & service
I thought this was more like a hotel and cleaning was included. They were very nice and dropped off some towels after day 3 Balcony door is broken and does not lock.
Stayed 3 nights in Apr 2019
Response from Rupesh on May 21, 2019
Dear Guests , Thank you for taking time to leave us a feedback. We are not a hotel , we are basically a serviced apartments and are just new in Expedia as they have started to take the vacation rentals in their platform . As our apartment is bit different than the hotel standard rooms , we charge the guests one off apartment preparation and departure cleaning fee as listed on our property profile. Our guests can always request a daily housekeeping if they require for a small fee. We have fixed the balcony door lock . I hope you have enjoyed your stay here in Sydney and we hope to see you in future again. Thank you Paxsafe Sydney

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
With the $130 cleaning fee requested to be paid before checking in, i would not have expected to find two molded bread loafs in the cupboard.
Stayed 4 nights in Apr 2019
Response from Tracey on Sep 20, 2019
Apologies as we would not expect that either. In any event, some weeks ago we employed a new housekeeping team, and all apartments receive a 3 hour deap clean prior to occupancy. If guests need our furthervattention please use the guest phone located in the apartment.

8/10 Good

Aaren

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the stay. Awesome location nice an central, loved the pool an the sunset at night. Apartment was good although a little bit run down.
Stayed 5 nights in Apr 2019
Response from June on Sep 20, 2019
Dear guests, when you book with us , the photographs in the property profile are always of the exact apartment you are booking, so please check them. We ensure all cleaning and maintenance is spot on oerfect , but we do mention that this is long standing popular building.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
Be caution! Thry don't have free cancellation bookung. Then, they have a high cleaning charge of A$130, but did not mention when you made a booking. Also at the room, TV is no battery in the remote control, dusty coffee maker, noisy air-conditioner, no front desk, no concierge service, need to call but it's hard to have somebody answer. Even if you got someone answered, they just can't help! Really bad service indeed!
Stayed 1 night in Apr 2019
Response from Martin on Sep 20, 2019
Dear Guests, we appreciate all accurate feed back. In this case , cancellation details are carefully noted on the property profile. The cleaning fee is a Sydney standard, and is also noted on the property profile. Concierge service at the front desk is 24x7. Guests are also welcome to contact us using the guest phone in apartment if ever extra service is required. We suggest this review should not be relied upon.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant
Tried to check into the room and it was still dirty, beds not made food and empty bottles on the counter, tried to phone the contact numbers 3 times no one returned my calls only emailed me. Would not use them again ever!!!!!!!!
Stayed 3 nights in Mar 2019
Response from Susan on Sep 20, 2019
Dear Guests. This review should not really be relied upon as it is quite misleading. For guest convenience, we do invite guests to drop luggage in apartments, up to 4 hours before the official check in time, so they are free to walk in Hyde Park, or have a coffee in the restaurant . Importantly, We always ask guests to understand that when dropping bags , housekeeping preparations will not yet be completed. We do contact guests as soon as housekeeping is complete and everything is perfectly ready. This process pleases most guests.

6/10 Okay

Sze Sze

Traveled with family and small children
交通方便，地方大，但不太乾淨。Lobby屬於Oask hyde park Hotel，一到步好無助。
Stayed 10 nights in Jul 2023

8/10 Good

Kyoung chan

Stayed 6 nights in Mar 2023

8/10 Good

Jarl

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Melody

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Le sauna et la piscine au dernier étage de l’immeuble ainsi que la proximité de l’appartement au centre ville sont un vrai atout !
Stayed 7 nights in Aug 2022

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

CHEUNG WAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
悉尼海德公園帕克斯福公寓
住宿地點便利,房間寬敞,設施齊備。亦容許提早入住。唯登記旅館名稱不清晰及浴室裝修較陳舊。
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, limpio,muy recomendable este alojamiento
Stayed 2 nights in Nov 2019
Response from Rupesh on Dec 27, 2019
Dear Guests , Thank you for a nice feedback and we are happy to see that you had a great stay in Sydney. Hope to see you in future again. Thank you Kind Regards Rupesh Poudel Paxsafe Sydney

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Tracey on Sep 20, 2019
Dear Guests. We are sorry you felt the need to leave a 2 star review. Just a reminder that guests are always welcome to contact us via the guest phone in their apartment if they need our attention.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
算是滿意的住宿
整體滿意，設備齊全，但梳化床已經變形，是時候更換了。 前台那位華人員工樂於助人，讚！
Stayed 5 nights in Aug 2019
Response from Rupesh on Aug 18, 2019
Dear Guests , Thank you for your feed back. We are glad to hear that you have enjoyed your stay with us. I have pass your comment to the owner and we are taking action on sofa bed to make it more comfortable. Hope to see you again in future. Best Regards Rupesh Poudel Paxsafe Sydney

4/10 Poor

Nikolaj

Disliked: Cleanliness, staff & service
Stayed 10 nights in Jun 2019
Response from James on Sep 20, 2019
It is alwats nice to know what guests are experiencing. Contact us via the guest phone in apartment if you need our help.