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레드 루프 인 실러코가 여행 후기

2 out of 5
레드 루프 인 실러코가
40770 Hwy 280, Sylacauga, AL

이용 후기

6.4
평점 10 - 훌륭해요. 196개 이용 후기 중 40개" "
평점 8 - 좋아요. 196개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 196개 이용 후기 중 38개" "
평점 4 - 별로예요. 196개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 196개 이용 후기 중 32개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 22일
Dear Benjamin,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN SYLACAUGA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mini fridge didn’t work. But it was clean and quiet will stay again
2024년 2월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 17일
Dear Cindy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sylacauga. It's great to read that you were pleased with the cleanliness of the location. However, you mentioned that the refrigerator did not work and for that I sincerely, appreciate. I have shared your feedback with management to ensure that your concerns are addressed.Nevertheless, we value you as a our guest and welcome your 4/5 score. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Dennis

2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 25일
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SYLACAUGA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 - 좋아요

Mark

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is older, but in good condition. Staff very friendly as well. You're close to everything and if you had to walk it's not bad at all. Quite room.
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 24일
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Sylacauga. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, location being in good condition and being close to everything. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

2/10 - 너무 별로예요

Fernando 님, West Palm Beach

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 25일
Hello Fernando,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Stevenson

2023년 12월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 1월 15일
Hi Stevenson,Thank you for taking the time to write a review of your stay at the Red Roof Inn Sylacauga. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool place to say, interesting neighborhood. Places to walk and chain restaurants around for descent food.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Sheree

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

takisha

In town for one night and it was a degrading experience…live roaches in the room, hair in the tub/toilet area in the bathroom and the room was dusty
2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 2일
Dear Takisha,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 9월 19일
Hello Gregory,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Cindy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The maids are nice, but untrained. We had the same dead bug and pill on the bathroom floor our whole week’s stay. I cleaned every surface and touchable area upon arrival. It was just dirty.
2023년 7월에 7박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 8월 9일
Dear Cindy,I appreciate you sharing your feedback following your stay at the RED ROOF INN SYLACAUGA. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Cindy

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
The road going into the property needed attention. The room was not clean. I wiped down every surface with a Clorox wipe. The floor was not clean. We had a dead bug and pill on the bathroom floor the stayed entire 8 night stay, through several maid services. In 1 day we saw 3 ambulances on premises.
2023년 8월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 8월 5일
Hello Cindy,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the cleanliness of the room and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail RediResponse Specialist

2/10 - 너무 별로예요

Memory

2023년 7월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 26일
Hello Memory,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Paula

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 15일
Hello Paula,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

LYNN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room had a Lot of flies and the tub was filthy it also had a crack in the tub & the facets was loose. Face & bath towels were dingy and dirty looking.
2023년 7월에 4박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 11일
Dear Lynn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Sylacauga. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the loose faucets, the uncleanliness of the tub and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Loretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not fancy but everything was clean.
2023년 7월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 11일
Dear Loretta,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn Sylacauga. I'm so glad you were pleased with the cleanliness of everything, prompting your 8/10 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Natasha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Didn’t stay- they gave away our nonsmoking room
Went to check in and found out that they gave away our nonsmoking room and all they had left was smoking rooms. Due to allergies, this would not work. The front desk was very helpful and suggested that we check with the Holiday Inn Express across the street. Luckily, they had a nonsmoking , double bed suite available for the nights we needed.
2023년 6월에 3박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 6월 27일
Hello Natasha,Thank you for taking the time to tell us about your stay at the Red Roof Inn Sylacauga. I'm disheartened to see that your stay was less than satisfactory. You indicated that your stay was hindered due to the non smoking room you had initially booked was given away. Our sincerest apologies. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

6/10 - 괜찮아요

Marissa

가족 여행
좋아요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 6월 26일
Hello Marissa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was good except for the double holding fee they put on my card
2023년 6월에 2박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 6월 27일
Hello Randall,Thank you for taking the time to tell us about your stay at the Red Roof Inn Sylacauga. I'm happy that you found everything good. You indicated that you were double charged. Please fee free to reach out to the property directly as we are not privy to that information. I can assure you that I have brought your concerns to upper management in an effort to directly address your issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

Cindy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and the bed and pillows was comfortable.
2023년 6월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 6월 5일
Hello Cindy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sylacauga. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about the cleanliness of your room and the comfort of the bed, and pillows were to your liking. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Chevanese RediResponse Specialist

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 5월 17일
Hello Dawn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Sylacauga appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

4/10 - 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was nasty!
2023년 5월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 5월 9일
Hello Laura, Thank you for sharing your experience at the Red Roof Inn Sylacauga. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the upkeep of the room and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist

6/10 - 괜찮아요

Christian

출장 여행, 가족 여행
Ight
2023년 4월에 2박 숙박함
답변 제공: Tianna Rediresponse Specialist 님, 2023년 5월 3일
Hello Christian,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Sylacauga are happy to see your 3/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding additional comments to your survey in the future. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,Tianna Rediresponse Specialist

4/10 - 별로예요

Darrel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Key’s would not work, no toilet tissue, dead bugs in sink area
2023년 4월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 4월 29일
Hello Darrell,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was hindered due to the pests you reported, the keys that did not work and that there were no toilet paper in the bathroom. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna RediResponse Specialist

8/10 - 좋아요

Dessiree

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It was good.
It was absolutely amazing the staff is phenomenal. We did have a roach problem though. But the staff switched us rooms in a different building.
2023년 4월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 4월 26일
Dear Dessiree,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sylacauga. I was thrilled too see you were pleased with the phenomenal service you received from our staff. We appreciate your 8/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported which caused you to switch rooms. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Dessiree

2023년 4월에 3박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 4월 27일
Hello Dessiree,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Sylacauga appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, basic motel.
It is a great no frills motel. Very clean with somewhat updated decor. Be aware that there is a row of full time occupancy townhouses that face the motel in the same parking lot. It is odd, but posed no problem during our stay. My only complaint is the non working internet. Per previous reviews, it seems to be an ongoing issue. I reported it and was told they frequently have issues with their provider, Spectrum. This was not a huge problem, but I was unable to get ahead on some work that I had planned on doing during my stay because the motel was listed as having wifi. Overall it was good. No major complaints. Also, be aware, the bed was firm. It was quite comfortable though, and I don't usually like firm mattresses.
2023년 4월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 4월 26일
Dear Elizabeth,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn Sylacauga. I was thrilled to see you enjoyed the comfortability of our beds and the cleanliness of our updated rooms. We appreciate your 8/10 score. You indicated that the issue you had with the WIFI not working hindered your stay, which is truly disheartening to hear. Nevertheless , feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 4월 25일
Hello Carla,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The Red Roof Inn said they didnt have a reservation for a room with my name or my husbands name when i have had it paid for since March 16th. We had to go to another Hotel and pay for another room. I have filed a claim to get my money back. This is almost 200 dollars that was stolen.
2023년 4월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 4월 23일
Dear Jessica,Thank you for taking the time to tell us about your stay at the Red Roof Inn Sylacauga. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. I have shared your feedback with management in an effort to address your concerns are addressed.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Richard

2023년 4월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 5월 15일
Hello Richard,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jessica

가족 여행
2023년 4월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 4월 14일
Hello Jessica,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Sylacauga appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 - 괜찮아요

Amya

별로예요: 청결 상태, 편의 시설/서비스
2023년 3월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 4월 26일
Hello Amya, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Sylacauga and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Claude

2023년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 4월 4일
Hello Claude,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SYLACAUGA appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No Wi-Fi TV didn’t work. Smelled like cigarettes and the room was. Filthy
2023년 3월에 1박 숙박함
답변 제공: wifi 님, 2023년 3월 14일
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. The situation you described regarding the cigarette odor you encountered, the uncleanliness of the room and the is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SashaunaRediResponse Specialist

10/10 - 훌륭해요

sue

2023년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 4월 2일
Hello Sue,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SYLACAUGA appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

4/10 - 별로예요

Rebecca

2023년 2월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 9일
Hello Rebecca,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Sylacauga. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Misty

2023년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 2월 8일
Hello Misty,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN SYLACAUGA appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Toni-AnnRediResponse Specialist

6/10 - 괜찮아요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was OK

2/10 - 너무 별로예요

Allison

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

minnie

2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 18일
Thank you for your wonderful Feedback!!! We hope to see you again soon! Take care and be safe!

10/10 - 훌륭해요

Emerald

8/10 - 좋아요

Lawanda

2022년 4월에 1박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
We hope to see you again!

2/10 - 너무 별로예요

Duriel

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had roaches!!!
2022년 10월에 1박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
OH no! Thanks for your feedback!

4/10 - 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
Thanks for your feedback!

10/10 - 훌륭해요

Kellie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly! Our room was very clean!
2022년 10월에 1박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
Awesome. I'll share wiith our team! Thanks for your feedback!

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front Desk is amazing
We always have an amazing stay when we stay here. We had a few issues but the front desk was right on top of it. See you in April!!!!!
2022년 10월에 2박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
We can't wait to see you in April!!! Be safe until then!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room had a bad oder. Mildew in the bathroom. Paint coming off the bathroom wall. Room needs to swept better.
2022년 9월에 3박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
I will check on all of these items myself! Thanks.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very professional and helpful and the area was safe and quiet.
2022년 9월에 1박 숙박함
답변 제공: Jigna Harless 님, 2022년 11월 10일
Go TEAM!!! Thanks for your feedback! I will share with our team!