Hi Laura Patricia, thank you for staying with us. I am sorry that your room was not in an acceptable state when you entered, though I am glad that my housekeepers resolved the issue quickly. However, it should have been ready from the start. I know we already talked about the glass you found in the cabinet - I can't imagine who would use a glass and then put it back without washing it! - but I am very happy to see that you appreciated the care I put into a resolution for you. We're definitely aware that our building needs some updating, and we're working hard to make improvements day by day! I hope you'll come back again so we can host you in a more comfortable environment.

Hi Nancy, I'm so glad we provided excellent service to you! I'll be sure to share your comments with the team - they'll be encouraged to hear it!

Hi Joanne, I'm glad to see that you enjoyed your stay, for the most part! We do have some updates planned for our bathrooms, so we definitely agree with you there. We can't wait to see how it turns out!

Hi Jessica, I'm sorry you had this experience! I'm not quite sure why we would put you in a dirty room instead of one with no towels, as certainly one that was clean would have been the better option. I will go over this situation with my front office team so we can make better choices in the future, and I am happy to say that we have taken steps to ensure that towels are available much earlier in the day for our guests' convenience.I have forwarded your review to our engineering team to make sure that we have resolved the toilet issue in the room. Again, I apologize for the incredible inconvenience.

Hi Duffy, I am so sorry for how you were treated at our restaurant. I will be passing this along to our F&B manager to address, as that is far below the standard of how we speak to our guests. I also apologize that your room was not in a ready state when you arrived - we will address the improper number of towels in the room, and I will pull up your room number in my system and have engineering check the drain for issues. We appreciate your honest feedback as it helps us to continually improve our services.

Hi Irish L., I'm sorry to see that your stay was less than exceptional. I have looked up your room number to ensure that the issues you experienced are addressed by our housekeeping and maintenance teams. I also apologize that there was a smell that affected your stay; while we cannot control our guests' behavior, we always strive to do what we can to ensure it does not affect the experience of anyone else. I'm glad our staff was pleasant, but I wish there was more we had done for you.

Hi Angela, thank you for your honest and detailed review! I'm glad our staff was so helpful, though I do wish that your room had been in a proper state from the moment you checked in. We'll work on fixing those maintenance issues so that your next stay with us is even better!

Hi Vicki, I'm glad that you enjoyed your stay! I certainly understand the desire for a fridge and microwave in the room; I will pass along your feedback in the hopes that we can provide those essential amenities in more rooms in the future. We do have a microwave accessible in our lobby 24/7, and our staff are always happy to store cold items for our guests, should they not have the option to do so themselves. The towel situation seems like an oversight, however; I apologize for the inconvenience, and I'll share that with housekeeping so we can make sure we have the appropriate number of amenities in every room at check-in!

Hi Erica, thank you for choosing to stay with us! We are taking all your feedback into account, and rest assured we are always striving to improve. I will share your comments with our departmental leaders so we can take action as soon as possible. We hope to see you again!

Hi Joseph, I'm sorry your original room's HVAC had some issues, but I'm so happy to see that our staff made it better for you! We appreciate that you chose to stay with us and hope you'll come visit again.

Hi Trisha, thank you so much for your 5/5 review! We love pleasing our guests, and I am happy to see we succeeded. Come visit again soon!

Hi Lauren, thank you for taking the time to leave your honest feedback. We certainly stive to be more than just adequate, so we'll take your words to heart and work harder to improve our property and our service in the future!

Hi Michael, I am so happy to see that we exceeded your expectations! I will be sure to share your kind words with the staff. We hope you'll visit again the next time your travels bring you to Syracuse!

Hi George, thank you for your kind words! We hope you'll visit us again.

Hi Christopher, thank you for your review! I'm glad that everything went great during your stay and that you found our location close to campus so convenient. We hope to see you again!

Hi Scott, thank you for taking the time to leave a review. I looked into your reservation, and I can see that there was a severe HVAC issue with your room that required us to move you, for which I apologize. We have replacement units coming in now so that the issue you experienced does not happen again. We are also straightening out with our housekeepers to make sure towels are ALWAYS replaced, and I'm sorry yours were taken without replacements! Please do not hesitate to call me if there is anything further we can do for you.

Hi Stephannie, thanks for your feedback! I'm happy we were able to accommodate you with a room that worked better for you, and that our hotel and our staff were to your liking. We hope to see you again!

Hi Marianne, I'm sorry that you did not enjoy your experience here at the Collegian. I can see that you were placed on the 1st floor, which I understand can be noisy; we are always happy to place you on a higher floor or in a quieter location upon your request. We have improvements coming in the future to bring us more up to date, so we hope you'll visit us again!

Hi Marissa, I'm sorry that your check-in experience was less than stellar! I will share your feedback with our check-in agent, as it is my goal to make sure every guest feels welcomed when they walk int the door. A toilet seat is a quick fix, which we have already completed, though I apologize that it was not caught and fixed before you arrived. Our toiletries are eco-friendly large bottles that do not get replaced until they get below a certain level, so at the halfway level, they would not be removed by our housekeeping team. I do concede that in our historic building, we do not have AC available in the winter and early spring, as we can only provide heat or AC for the whole building at once, but we are working on a solution, as temperatures have been fluctuating wildly in the past few years, making it inconvenient for our guests when we do not have both options available at once.We appreciate your honest feedback, and we hope you'll visit us again so we can provide a much better experience!

Hi Linda, thanks for taking the time to leave a review! We actually have many great places to walk to, as we are right at the foot of University Hill; the downtown area, however, is better to drive to. I can see you stayed right over Daylight Savings, so our door locks may have been an hour off, deactivating your key at the wrong time. My apologies for the inconvenience!