객실 내 금고, 책상, 노트북 작업 공간, 다리미/다리미판
예약 가능 여부 확인

클라리온 포인트 다운타운 여행 후기

2.5 out of 5
클라리온 포인트 다운타운
454 James Street, Syracuse, NY

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 995개 이용 후기 중 328개" "
평점 8 - 좋아요. 995개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 995개 이용 후기 중 143개" "
평점 4 - 별로예요. 995개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 995개 이용 후기 중 90개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Sun Ki

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: GM 님, 2019년 2월 1일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원이 친절하고 방이 예뻤어요. 그러나 겨울에 갔는데 방이 난방이 너무 약했어요. 그거 빼고는 전자레인지도 있고 포트도 있고 쓰기 괜찮았아요,ㅎ
2018년 12월에 1박 숙박함
답변 제공: Viraj 님, 2019년 1월 20일
Thank you for staying with us and sharing your feedback. We really appreciate it. If you are back in town, please choose us again. Thank you!

10/10 - 훌륭해요

luke

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, complementary breakfast was really great, too!! Thanks!
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 23일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 - 훌륭해요

Brian 님, Englewood

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 18일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Clarion Pointe. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 - 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
couple was fighting until 4 in the morning in the hallways, photos on website look much better than actual rooms and building entirely, right next to a boarded up building, staff wouldn’t let you inside to check in at night even in the pouring rain had to wait outside.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you for your recent stay with us and the feedback.

10/10 - 훌륭해요

Meghan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were incredibly friendly and efficient! The room was very clean, the pillows were great (the big fluffy ones) and the room amenities were all functioning! I love that they did not make you put a roon deposit down to stay the night either. The cleaning staff the next day were also very friendly and made sure we had everything we needed! Definitely where I will be staying going forwarx in Syracuse! Gas stations are right across the street and it is a perfect location for Suracuse downtown life and the mall!
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our Hotel. Our entire team here at Comfort Inn & Suites works hard to deserve your loyalty.

2/10 - 너무 별로예요

Brittany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrive and find pee stains on the concrete and sheet set. Go down and ask for clean bedding , claims he doesn't have any clean at the moment that he could put them in washer. Meanwhile it's 9PM so your going to bring us bedding at 11pm earliest?! So finally offers to check another room that bedding was worse. So we asked for a refund he said no gotta talk to manager. Finally says ok manager said he would refund you can call him in morning if you want. They refund one of our two night stay when we didn't stay either night.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We hold our team to the highest standards andregret that we didn’t meet those expectations.

6/10 - 괜찮아요

Janina

가족 여행
별로예요: 직원 및 서비스
Unkind and harsh reception at check-in. I realize it isn't personal and the guy was not enjoying his job, however, we are guests that paid and traveled far. Wi fi keep going in and out constantly so I mostly used data. It is not in the heart of downtown where it is safe and nice, though that area is closeby. A mile makes a huge difference. We were told by Uber the area was unsafe and don't walk around there. Didn't have that clean feeling with the old carpeting, dark marks on sheets, and suspicious dirt high on walls. Though that is not a reflection of the cleaning staff. They were very kind and doing all required tasks. I'm referring to a separate deep clean or renewal. Beds were comfortable. We enjoyed the cable TV selections at night. Nevertheless, my son and I were at our first university visit of many so the memories of being there in Syracuse overall were beautiful.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 3일
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

2/10 - 너무 별로예요

Hillary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their was pubic hairs and eye lash hairs on our bed spread. Their was pubic hairs and hair in the bath tub. The drawers were dirty in the inside of the dresser and bed side stands. The phone when I went to go pick it up to use the whole phone system picked up because something so sticky was all over the phone. We asked for one extra pillow and was told the hotel did not have any extra pillows. Had somewhat of a descent breakfast but looked like a lot of containers were empty when normally they are all full. The sausage did not seem to be cooked all the way and the hash browns also were under cooked and just crumbling apart. Was not told or any directions where anything was in the hotel had to find it ourselves. Also their was two remotes to the TV but their was no directions on how to work the remotes to the TV or get to channels. Their also was not a luggage stand in our room to put our luggage on. Are toilet ran constantly was very annoying trying to sleep hearing that all night. The house keepers knocked on our door at 7:30am and woke us up to see if we have left yet or we leaving soon.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to give us your experience. Please accept our sincere apologies for the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression.

10/10 - 훌륭해요

Shaina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice place as all I did was sleep there overnight! Very clean but very noisy with police sirens and stuff like that in the middle of the night! Not at their property just around it! It’s nice and quiet there! They have a great breakfast for free and it’s very clean and comfortable!!!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our Hotel. Our entire team here at Clarion Pointe works hard to deserve your loyalty.

10/10 - 훌륭해요

JOSEPH

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 19일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 30일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manali the check in clerk was so friendly and helped straighten out my convoluted reservations. She turned what could have been a disaster into a delightful stay, even with the six inches of snow!!! I have stayed here before and will come back again. It is convenient, quiet and safe and very close to excellent restaurants and things to do.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Thank you so much for writing about your recent stay with us! Manali has been a wonderful asset to our team for a few years now, it is no surprise that he took such good care of you! We look forward to seeing you the next time you make it into Syracuse.

10/10 - 훌륭해요

Diane

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 - 훌륭해요

Diane

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

4/10 - 별로예요

elizabeth

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Thank you for your recent stay. Leaving a negative review without any feedback only helps you, it does not help us fix any issues that you may have had if any. Good Luck and Best Travels...we wish you well.

10/10 - 훌륭해요

Lilian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where it is located. It is accessible, to lot of places
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

2/10 - 너무 별로예요

Dylon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone had a keycard to my room and tried to enter the room while i was using the room. The hotel issued me 2 keycards at check in. Obviously my room was not secured. They clearly double booked the room. It was a tramatic and humiliating experience.
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

6/10 - 괜찮아요

Joseph

출장 여행
Breakfast options weren’t that great
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 14일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

4/10 - 별로예요

Ehab

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was not as expected No cupboard clothes No channels on the TV Bathroom very small No privacy in the room Bed sheets are small However the staff was nice
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for the feedback. Right below the TV are (5) drawers for your clothes. The TV is a Smart TV and we do apologize that you could not figure out on how to use it. Best Travels..

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really a great spot at a decent price. Its always nice to see staff working hard to please. Truly refreshing when in the realm of motels. Location is the best as right next to highway as well as a 3 min walk to restaurants and a 10 min walk from the awesome science museums. Great stay period. Tv and wifi was solid.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 9일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

8/10 - 좋아요

Victor

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 29일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

richard

Good
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

2/10 - 너무 별로예요

Kyle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is in a really rough area. Ice machine was broke, tv did not work, no hot water, room was flithy. Absolutely nothing good about this place other than I made it out alive. If you have to pick between sleeping under the bridge or here, pick the bridge it’s free at least
답변 제공: GM 님, 2024년 2월 11일
Thank you for your recent stay and the feedback. To share some clarity, we have checked the room #314 and the Hot Water and the TV are working perfectly. The room was trashed with leftover garbage from your stay which our HK Team took care of. We appreciate your insight and wish you Best Travels and Good Luck.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was clean and well stocked with towels and amenities. Staff (especially the desk clerk) was welcoming and small gift bag of waters and snacks was very nice. The free breakfast the following morning was very good and plentiful. Price was really good and proximity to the event we were attending was very good - 4 minutes away.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 11일
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

8/10 - 좋아요

Michael

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is not bad but the TV's badly need to be rebooted so that they will work properly.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 - 좋아요

Kerrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 14일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 - 좋아요

Ruiqi

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

Nicholas

2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 9일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

4/10 - 별로예요

Suzanne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

6/10 - 괜찮아요

HAIDER

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 - 너무 별로예요

Amina

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clarion was very unclean. It seems like there were dust mights in the room because we woke up very congested. The room was dusty and untouched when we got in. There was also a weird smell when we got into the room and the window seemed open from all the noise that was coming in. The outside property looks nothing like the images, it’s very old and falling apart.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for your recent stay with us. We walked you through (4) rooms to find the right fix for your high demands. The staff went up and beyond helping you. Please note there are (110) hotels in Syracuse that maybe would be a better fit for you. Best Travels and Good Luck....

8/10 - 좋아요

denis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 - 너무 별로예요

Ramere

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Thank you for your recent stay. lol As being a local resident of Syracuse lol you refused to provide the Hotel the Incidentals for your reservation. There are (110) Hotels in Syracuse that maybe you should consider, this Hotel will not accept future reservations. Best Travels and Good Luck.....

8/10 - 좋아요

Ogbonnaya

연인과의 여행
좋아요: 직원 및 서비스
I like it because of its proximity to St. Joseph Health.The bathrooms are also clean.What I don’t like is the open burglar outside,which allows too much cold on the hallway leading to rooms especially this winter period
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 15일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 15일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 - 훌륭해요

Sabrina

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 26일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

8/10 - 좋아요

Erika

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was comfortable, staff that checked me in was great. Outdoor tiled hallways are very slippery in the rain. Cleaning staff were knocking on the door (hard knock,loud male voice) at 9:30 am as I was coming out of the shower - not a relaxing way to start the day, and utterly avoidable.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 - 좋아요

Ancil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff members were courteous, friendly, and gave us good advise on shopping in the neighborhood.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

2/10 - 너무 별로예요

Brett

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 16일
Thank you for the review. However, you never stayed at the Hotel and were marked as a No Show. Leaving a nasty review because you never cancelled your reservation is laughable. Best Travels and Good Luck!!

8/10 - 좋아요

Eva-Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was quite nice. It’s a very small hotel, and the room was on the smaller size. The room had a fridge with freezer, good water pressure, and was very clean. No seating area in the room, but there was a desk and chair, and also, windows that open! Free parking, tiny gym. To note, the hallway to get to the rooms is outdoors; it’s tiled and covered but it was all wet when we were there because it was raining. All in all, it’s good value.
답변 제공: GM 님, 2024년 2월 13일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

Nikhil

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 15일
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 23일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 - 훌륭해요

Ruben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 23일
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 20일
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 - 훌륭해요

michael a

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 15일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

4/10 - 별로예요

Christopher

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We stayed at this hotel last year and although security was tight, with very good reason, we had a good stay overall. This year, as soon as I arrived (they did allow me to check in about 10 minutes early, which I was grateful for), the front door was locked, which is normal protocol for this hotel as it is in a downtown city. I rang the bell and stood for a few minutes before someone let me in. Check in, go to park, and immediately are met with a homeless man in the parking lot (who I believe was either trying to use drugs and/or was urinating on the sidewalk right in front of us). Quickly gathered our belongings and ran into the secure area to get to our room. The location is not in a great area and we knew that. Around 10pm, a party bus let about 15-20 people off in the parking lot, where they were rowdy, pushing, playing music, some got in cars and left, it was quite a ruckus. They did this for about 30 straight minutes right next to all of the vehicles in the parking lot. Feared for my vehicle's safety, I called the front desk to politely ask them to ask the people to disperse. No answer. Unfortunately I had no other choice but to call the police, who did show up just a few minutes later, and everyone dispersed. It wasn't an amazing upscale hotel last year (had a great breakfast too), which is why we stayed a 2nd year, but this experience deterred us from staying here ever again.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 17일
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Welcome to Syracuse, NY. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 - 좋아요

Katya

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

6/10 - 괜찮아요

Barbara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We stayed there as a convenient place close to the hospital for a very early morning appointment. It met our needs.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)