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로열티 인 탤러하시 여행 후기

2 out of 5
로열티 인 탤러하시
2738 N Monroe St, Tallahassee, FL

이용 후기

4.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 156개" "
평점 8 - 좋아요. 1000개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 152개" "
평점 4 - 별로예요. 1000개 이용 후기 중 169개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 426개" "

5.2/10

청결 상태

6.2/10

직원 및 서비스

3.8/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

10/10 - 훌륭해요

E Bruce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think overall everything is getting better as the new mgmt took over
2024년 3월에 1박 숙박함
답변 제공: M 님, 2024년 4월 5일
Dear Bruce,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 - 훌륭해요

E Bruce

2024년 3월에 3박 숙박함
답변 제공: M 님, 2024년 4월 5일
Dear Bruce,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

2/10 - 너무 별로예요

Wilma

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad rooms never will I ever go back
First of we gets here and no TV is in the room than none of the plugs work. So they moved us to another room where no towel was and it had roaches in it not enough pillows than they gave us no time to check out before they was trying to charge my card a late fee… total mess
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Trentin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2023년 12월에 1박 숙박함
답변 제공: Sommer 님, 2024년 1월 16일
Trentin, thank you for staying with us. We enjoyed having you and appreciate you taking the time to give us a review. We hope to see you again soon!

2/10 - 너무 별로예요

Charitanna

2023년 12월에 1박 숙박함

8/10 - 좋아요

Bernard

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

lisa

2023년 10월에 1박 숙박함

8/10 - 좋아요

Anne

2023년 11월에 7박 숙박함

2/10 - 너무 별로예요

George

가족 여행
This place was the dirtiest most disgusting place I have ever stayed. I only stayed because it was the only place available. We asked to change rooms and pick one less dirty but still disgusting . Bathtub was filthy and the bed cover was oily ( don’t know why) . The key didn’t work the second and the office was closed . Luckily I found a maintenance person to let us in . Staff was polite but knew they had an uphill battle .
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Paul

가족 여행
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Krystal

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was roach infested, mold and mildew, parts missing to the furniture(dresser drawer) sheets were dirty
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Pasco

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jenifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The office staff were great. However it was disgusting every room I went into. I canceled my reservation. First room had a huge hole in the wall. Second room had roaches.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Kotie

2023년 11월에 3박 숙박함

4/10 - 별로예요

Scott

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This used to be a motel 6 as you can see by signs still up. It's gone hill from being a motel 6.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 8일
Dear Guest,Thank you so much for giving us the privilege to host your stay. We always welcome our guest's ideas and suggestions. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Clarissa

2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 8일
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Latanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff friendly and professional
2023년 10월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 31일
Dear Guest,Thank you for your kind comments and 10-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 - 너무 별로예요

Brittany

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 - 좋아요

Cedrick

2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Tenille

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was first given a key and when I waled into the room, there were no sheets on the bed and there was a construction bucket in the middle of thw room. I went back down and was escorted by the cleaning staff to another room. This room had a tan microfiber blaket on one bed with a large bleach stain. The other bed had a largered stain on the exlosed boxframe. I asked the staff were there any other options and she went to check. A guy frim the front desk then came and provided a key to another room. Thst room had the television on, had printson the bed, dirt in the shower, a dirty had print on the shower wall, and used bars of soap in the shower. This place was unacceptable.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

2/10 - 너무 별로예요

Lori

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthiest motel
The motel was absolutely filthy and the rooms smelled like straight vinegar. The sheets had mold and blood on them. We could not stay in the room and got our money back
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

2/10 - 너무 별로예요

Amanda

2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

sean

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I went to the office four different times throughout my stay in. There is not a person there. I had to call the owner of the hotel two times once to get my key card to work and wants to get into my room. The first time I got a card and entry into my first room. There was already luggage there from a previous person staying. The customer service for the owner was terrible. The staff on site who were clearly understaffed were great, but to run a hotel with no office or ability to get into an office to actually talk to a person was ridiculous. I will never stay here again. I could not even check out because there is no staff member available.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,I deeply apologize for the inconvenience you experienced during your stay. This falls significantly short of our usual standards, and I'm truly sorry for the frustration it caused. Rest assured, we take your feedback seriously and will be addressing these issues promptly to ensure they do not occur again in the future. Thank you for bringing this to our attention, and we hope you consider giving us another chance in the future.

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches, hundreds of these!!
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,Your business is very important to us and we value your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Moreina

2023년 10월에 2박 숙박함

4/10 - 별로예요

Teresa

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lynn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For over $200 we got a room with peeling paint, a hole in the wall stuffed with toilet paper, a bed with one pillow, a night stand, a two drawer dresser with very small tv, a bar of soap and a roll of toilet paper. We’re glad we were staying for only one night and will never stay here again.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Dear Guest,Thank you for sharing your review. We regret the inconvenience faced by you. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information. We hope to serve you better for the rest of your stay and in the future.

4/10 - 별로예요

Lida

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else
OMG!!! OMG!!! The staff was trying to make our stay bearable but the overall hotel room was something I NEVER want to experience again.
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 16일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Awful Place
Roaches and other bugs (there was an empty roach bomb can on the floor). It was so bad that I emptied and shook everything out before taking it into my house. It should not even be open. It was awful.
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time.

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Kham

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Heather

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It’s cheap for after the game but too dirty
This place is the cheapest hotel in the area after a game and the girl at the front desk was sweet. The room, disgusting. Burn wholes in the comforter. Shower so gross would not shower in it. Roach in the bathroom crawling on the sink. The ac was cold that is the only positive thing I can say about this room. I wish I had pics but I don’t I wanted to sleep and get the hell out of there.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 9일
Dear Guest,I'm truly sorry to hear about your disappointing experience. This falls far below the standards we aim to uphold. We'll be addressing these issues immediately. Your feedback is invaluable, and we appreciate your patience. We hope to have the opportunity to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Alec

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 - 너무 별로예요

Christian

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Hi Christian,We are sad to see this rating and would like to know more about your experience so, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

mark 님, Live Oak

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 12일
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 - 너무 별로예요

alethache

Property was closed when I got there!!! That should have been disclosed on the site!! I will be giving a bad review on the property site and Expedia!!
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 9일
Hi Alethache,Please know that we are committed to addressing this issue promptly. We also understand your intent to share your experience on review sites, and we welcome honest feedback as it helps us improve. We apologize for the inconvenience caused. We will investigate the matter promptly.

2/10 - 너무 별로예요

Willie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was closed when I arrived from my flight
Closed
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 12일
Dear Guest,We sincerely regret the inconvenience caused and will be looking into the issue you raised. We hope to serve you better on your next visit.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 6일
Hi John,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests. I look forward to hearing from you.

2/10 - 너무 별로예요

Dawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
everything about the place was horrible especially the staff at the desk wouldnt recommend anyone staying here
답변 제공: Sophia CSR 님, 2023년 9월 4일
Dear Guest,We apologize for the inconvenience faced by you. Kindly let us know about your disappointments/issues in more detail for the investigation with our management. We hope to serve you better in the future.

2/10 - 너무 별로예요

Luis

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 31일
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 - 너무 별로예요

Snehil 님, Colorado Springs

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Why this property is on Expedia??? This is a terrible and horrible place. Very dirty and VERY unsafe. Room was in terrible condition. Most of things in the room are stolen. No bathroom curtains, no towels, etc. The bed sheet was not washed. Took over 30 mins to get even the key and do check-in. I did not stay in the hotel as I feared my health and safety - left immediately after I saw the condition of the room.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 7일
Hi Snehil,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Thomas

2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Ailynee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함

2/10 - 너무 별로예요

kaye

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
there was cleaning supplies left in the room and no toilet paper, no towels, bed and linens were visibly dirty and crummy. no trash can. multiple drawers were either broken and falling off or completely not there. pool is brown and out of service. the door looked like it had been kicked in. we felt very unsafe and went to a different hotel. the gentleman who checked us in was very nice though. he was the only positive experience there. stairs were filthy.
2023년 5월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 5월 24일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

Barry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jorge

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I do not understand how Expedia dares to present a place like the horrible hotel we were in this past weekend in Tallahassee. It seems as you don't supervise the places you recommend ! I recommend you delete this hotel from any recommendations Expedia may make! Worst of all, every hotel in Tallahassee was full this weekend and we couldn't change it. And I suppose to be a Gold Member !
2023년 5월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Jorge,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Letitia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room given to me and my three kids was filthy. There were drug deals happening on the stairs. Office management did absolutely nothing! The beds were not made and looked like some adult action had occured minutes before my arrival...there were fluids on the sheets. There were cigar guts on the night stand. The dresser had ashes on it and smelled like smoke
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Letitia,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 - 너무 별로예요

Ismael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel in the word !!
The worst hotel I've ever been in my life! They don't clean, the pool is disgusting and totally unhygienic! They robbed several rooms including mine and no one responds! Hotels.com should not sell this crap!!
2023년 5월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Ismael,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 - 너무 별로예요

Lawrence

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We liked nothing about this property. The loud noise from people and booming radios went on all night. We left the facility at 4 am because there was no way you could sleep. The online pictures are nothing like the real thing. There were no pillowcases, no Wi-Fi, no telephone. After traveling our beautiful country for a month this was absolutely the worst, most frightening place we stayed.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Lawrence,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 - 너무 별로예요

Laraine

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I can’t believe a place like this would even be in business. The pool was green with tad poles in it, the rooms smelled like mold mixed with cigarettes, the mattress & bed sheets were stained. I would rather take my chances sleeping the street than paying to sleep at this place. DONT DO IT!!!!!!
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 5월 16일
Hi Laraine,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6