안뜰

엠버시 스위트 바이 힐튼 템파 USF 니어 부시 가든 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 677개 이용 후기 중 363개" "
평점 8 - 좋아요. 677개 이용 후기 중 154개" "
평점 6 - 괜찮아요. 677개 이용 후기 중 59개" "
평점 4 - 별로예요. 677개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 677개 이용 후기 중 46개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Phyllis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly. Professional
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was comfortable, staff were polite an helpful, hotel was clean and bright.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Morgan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the fact that mgmt walked around the breakfast area engaging with clients..
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 5월 2일
Dear Morgan, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit. Best, Guy Lavallee, GM

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay to help my daughter move out of her dorm for the summer. Our room was clean and very quiet, and the Manager at check-in was kind enough to give us a room away from the elevator bank. We did have breakfast on site, and the food was fine. My only issue was that we were approached by an employee who I thought may have been the day manager, but who actually tried to give us the hard sell on signing up for a vacation package through Hilton Honors. The expectation was essentially for me to prepay for a vacation on the spot, at the table, to take advantage of Hilton points, etc…. I really didn’t appreciate the interruption of our breakfast for this person to try and make a sale, and once he realized I wasn’t going to take the offer he was quite abrupt in walking away. Please consider not having salespeople interrupt guests’ meals in the future. It really soured our breakfast experience and good conversation with my daughter.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 2일
Dear Leslie, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Guy Lavallee, GM

8/10 - 좋아요

Rebekah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 1일
Dear Rebekah, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Guy Lavallee, GM

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Dear Greg, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Guy Lavallee, GM

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and very nice
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 22일
Dear Robert, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Guy Lavallee, GM

10/10 - 훌륭해요

phyllis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and food were excellent.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 22일
Dear phyllis, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Guy Lavallee, GM

10/10 - 훌륭해요

kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 1일
Dear kristina, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Guy Lavallee, GM

8/10 - 좋아요

Barbara 님, Englewood

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to Moffitt McKinley center. Shuttle service was good. Cocktail hour and snacks good. Staff helpful. Breakfast was great. Stayed in wellness suite and the AC was so loud we turned it off. Couldn't get shower on, had to go down to front desk and woman came up and almost killed herself turning it on with both hands it was so tight. Know why as it leaked the whole time afterward but couldn't take another interruption in our stressful stay going to the cancer center ! However we would stay there again for the convenience of it and the amenities.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 20일
Dear Barbara, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the issues with your shower; please forgive us. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Sincerely, Guy Lavallee, GM

10/10 - 훌륭해요

Monica

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Dear Monica, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Guy Lavallee, GM

10/10 - 훌륭해요

jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear jose, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

8/10 - 좋아요

Ignacio Carlos

2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Theodore

가족 여행
Needs full lunch n dinner dining Ac in room was hot
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 12일
Dear Theodore, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Guy LavalleeGeneral Manager

10/10 - 훌륭해요

Pete 님, Ocoee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

toniann

2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 5월 1일
Dear toniann, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

2/10 - 너무 별로예요

Yoiss

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to order new sheets. Hair all over the bed and stains. Hair all over the shower.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Yoiss, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Guy Lavallee, GM

2/10 - 너무 별로예요

Jose 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property, the staff, the food, bar area was excellent, Im very upset because after many times to contact the hotel to ask about extra charges on my credit card with no answer or any explanation at this time, therefore I need my money back as soon as possible
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Ismael

별로예요: 직원 및 서비스
Nunca hubo servicio de televisión en la habitación. La atención en recepción fue un poco desinteresada. Mi vuelo de regreso salía tarde y no hubo manera de hacer un “late check out” y el hotel no estaba lleno. Poca atención al cliente.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 6일
Dear Ismael, We apologize for the television issues you experienced during your stay with us. We also regret that we were unable to grant you a late check-out. We are sorry you found us unaccommodating and that we were unable to provide you with a more positive experience. As guest satisfaction is our top priority, we appreciate your feedback and value the time you took to share your review with us. Sincerely, Guy Lavallee, GM

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Noisy traffic and barking dogs (in neighboring room) late night and early morning. Nice choice for breakfast. Pool was cold and didn't seem clean - maybe due to recent rainfall.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 5일
Dear David, I'm very sorry that noise pollution interrupted your comfort. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Guy Lavallee, GM

6/10 - 괜찮아요

Ted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, but beds are some of the hardest I’ve ever slept on. Upgrade is needed there big time.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 5일
Dear Ted, Thank you for taking the time to review our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I'm sorry that our beds were not to your liking. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Guy Lavallee, GM

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Shuttle service Great breakfast.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear Joe, We appreciate your review and recommendation. I'm delighted to know you enjoyed your stay and that our shuttle service and great breakfast were the highlights of your visit. We hope to host you again soon. Best, Guy Lavallee, GM

10/10 - 훌륭해요

Fanny

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 5일
Dear Fanny, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Guy Lavallee, GM

4/10 - 별로예요

tracy

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My tub had a constant drip that we reported and nothing was fixed. Our bathroom sink stayed clogged even tho we reported it and engineering came to check it and poured something down the drain and it still didn't work. It still was backing up.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear tracy, Thank you for your time in reviewing our hotel. I’m sorry for the drainage issues you experienced; please forgive us. Additionally, I regret we did not fix the issue while you were our valued guests. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Guy Lavallee, GM

10/10 - 훌륭해요

Denis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lester 님, Wesley Chapel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the Embassy Suites Brand. Hotel is located on the USF campus and is close to shopping, restaurants and Busch Gardens. The room was spacious and clean. Hotel staff was great. Breakfast at the Embassy Suites is best in the business.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Dear Lester, I am extremely grateful to you for taking the time to write and share your review. At Embassy Suites, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Guy Lavallee, GM

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Dear Carlos, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Guy Lavallee, GM

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and clean
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 29일
Dear Brian, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Guy Lavallee, GM

10/10 - 훌륭해요

Todd

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 2일
Dear Todd, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Guy Lavallee, GM

10/10 - 훌륭해요

Otto i

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the view inside the hotel is beautiful, the only bad thing is the pool. Needs to be updated with a heated service
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Otto i, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Guy Lavallee, GM

8/10 - 좋아요

Pali

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 1일
Dear Pali, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Guy Lavallee, GM

10/10 - 훌륭해요

Brittany

아이를 동반한 가족 여행
This is our second time staying (first was in 2022) and both times were amazing. Friendly staff, very clean, fantastic omelet station at breakfast and great location. I’m so glad our second visit was as good as the first after hyping it up to my family. Will definitely stay again the next time we’re in the Tampa area
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 3월 24일
Dear Brittany, Welcome back! We are humbled to earn your continued patronage as well as your glowing review; thanks for making our day! We believe the details do make the trip, and it is our pleasure to go above and beyond for our guests. As always, it was a pleasure to host you; we hope you look forward to your next visit as much as we do. Best, Guy Lavallee GM

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have the best breakfast and healthy complementary happy hour snacks.
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Dear Joan, Thank you for taking the time to write. I am delighted to hear our fame-worthy breakfast and relaxing evening reception made for a comfortable stay! It is our absolute pleasure to go above and beyond for our valued guests, and we can’t wait to deliver another exceptional experience in the future. Best, Guy Lavallee GM

6/10 - 괜찮아요

Olga

아이를 동반한 가족 여행
별로예요: 청결 상태
B
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Olga, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Guy Lavallee GM

2/10 - 너무 별로예요

Yury

2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 31일
Dear Yury, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Guy Lavallee, GM

8/10 - 좋아요

leslie 님, Austin

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Latasha

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room has a smell that was so musty it made me nauseous.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Dear Latasha, Thank you for choosing to stay with us and for taking the time to provide a review. Your comfort is our priority, so we're sorry to hear that you detected an odor during your stay and that we left you less than satisfied. We appreciate your feedback and will be reviewing it with our team as we strive to continually improve our guest experience. We hope to have the opportunity to host you again and deliver a more enjoyable and comfortable stay. Sincerely, Guy Lavallee GM

2/10 - 너무 별로예요

Cheryl

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everytime AC came on, tv in sitting area went off. Dont go to the restaurant for dinner. Waitor was great. Kitchen sucked ass. Took 30 min for cold nachos starter. While my dinner sat in the window. My husbands salad sat 20 min in window while my dinner was remade. After i said take the nachos, charge us for tea and beer, we're out. . The waitor still brought us food. I walked away and my husband paid for our drinks. Then at 12:30 police were there cause its ghetto and guests caused a ruckus. Stay across the street at the Holiday Inn.
답변 제공: GM 님, 2024년 3월 8일
Dear Cheryl, We sincerely appreciate your patronage and your attention to reviewing our hotel. We are committed to providing our guests with an exceptional experience from start to finish. I am disheartened to learn this was not your impression. Your feedback will be reviewed as a team, and additional steps will be taken to ensure we are doing everything we can to provide a remarkable stay for every guest on every visit. Thank you again for sharing your valuable feedback; we would love another opportunity to deliver a stay that aligns with our high expectations in every way. Sincerely, Guy Lavallee GM

10/10 - 훌륭해요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

John 님, Cantonment

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location I would have liked to be on a higher floor
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear John, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Guy Lavallee GM

6/10 - 괜찮아요

Farhan

좋아요: 청결 상태, 직원 및 서비스
Some glitch during checking resulted in a delay and I had to be moved to another room. The hotel is in decent shape.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Farhan, We apologize for the delay you experienced upon your arrival and for assigning you a room type that didn't meet your expectations. Guest satisfaction is our top priority and we regret that we weren't able to provide you with a more positive experience. Your feedback is valuable to us and we appreciate you taking the time to share your review with us. Sincerely, Guy Lavallee GM

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was next door USF where I went to do a campus vist
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Brian, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Guy Lavallee GM

6/10 - 괜찮아요

Gregory 님, Fort Myers

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Gregory, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Guy Lavallee, GM

10/10 - 훌륭해요

Quintin

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Quintin, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Guy Lavallee, GM

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Rodney, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Guy Lavallee GM

2/10 - 너무 별로예요

JOHN

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We had to rent the presidential suite because it was the only room available. Coffee maker didn’t work phone didn’t work air conditioner, leaking on rug. beds were uncomfortable and the wrong size sheet that wouldn’t stay on the bed. Queen sheet on a king bed. This was our second night. The first night we had a regular room that was perfectly passable.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 9일
Dear JOHN,Thank you for being our guest and for taking the time to review our hotel. I sincerely apologize your initial accommodations did not meet our high expectations. What you experienced is not typical, and we appreciate you giving us the opportunity to remedy the situation quickly. We value your business and hope to have another opportunity to provide you with a flawless stay from start to finish.Sincerely,Guy LavalleeGeneral Manager

10/10 - 훌륭해요

Tim

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Tim, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Guy Lavallee, GM

8/10 - 좋아요

Kelly

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Kelly, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Guy Lavallee, GM

4/10 - 별로예요

April

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 4일
Dear April, We appreciate you being our guest. I offer my sincere apologies if your recent visit did not meet our usual standards of excellence. We eagerly anticipate the opportunity to host you again, aiming to ensure that your next stay reflects the comfortable experience we are known for providing. Sincerely, Guy Lavallee GM

10/10 - 훌륭해요

Derek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Derek, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Guy Lavallee GM