책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 탬파 에어포트 메모리얼 하이웨이 여행 후기

2.5 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 164개" "
평점 8 - 좋아요. 1000개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 191개" "
평점 4 - 별로예요. 1000개 이용 후기 중 169개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 264개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Mark

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building & room not maintained, hallways are filthy. Shelves are crooked, holes in the walls, toilet seat loose, BR counter stained. No glasses, silverware etc in the kitchen. No coffee maker & coffee. Outlets are loose etc
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Mark, We sincerely apologize for the disappointing experience you encountered during your stay. Maintaining a well-kept and comfortable environment for our guests is of utmost importance to us, and we regret any shortcomings in meeting your expectations. Your feedback regarding the maintenance issues in the building will be addressed with our maintenance team to ensure improvements are made. Additionally, we apologize for the lack of kitchen amenities and coffee maker. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back for a much-improved experience in the future. Sincerely,hotel Management

6/10 - 괜찮아요

Gisel

연인과의 여행
좋아요: 편의 시설/서비스
Falta de mantenimiento
답변 제공: Hotel Management 님, 2024년 2월 28일
Dear Gisel, We sincerely regret any inconvenience caused by maintenance issues during your stay. Ensuring the comfort and satisfaction of our guests is our top priority, and we apologize for falling short in this regard. We are actively working to rectify any maintenance deficiencies to uphold our standards of excellence. We appreciate your understanding and patience, and we hope you'll consider giving us another opportunity to provide you with a more enjoyable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel smells like a grow op and seems like a welfare housing unit. Not a nice hotel at all.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Kevin, We sincerely apologize for the discomfort you experienced during your stay. Your feedback is concerning, and we take it seriously. Our team will address the issue you mentioned regarding the unpleasant odor and ambiance to ensure all our guests have a comfortable and enjoyable stay. We strive to maintain a welcoming environment for all our guests and regret that we fell short of your expectations. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Dillon

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs in the shower and mold in bathroom.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Dear Dillon, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with the cleanliness. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured; we will address your concerns with our team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Scott

좋아요: 직원 및 서비스
There's a lot of tweakers running around both this one and the other Extended stay hotels in tampa region. Someone had a KEY to my first room. Staff was excellent in helping and moving me to another room, but still.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 9일
Dear Scott, Thank you for reviewing your stay. We want to apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was really good . The only thing it’s that there were small roaches in the cabinets under the sink in the kitchen and the bathroom . So we have to let the lights on so they will stay out . We
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

elethea

2024년 1월에 4박 숙박함

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location and safety . Staff were helpful. But we had little roaches under the sink and crawling in the bathroom the walls . We had to let the lights on so they would stay hidden
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 27일
Dear Ruth, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is excellent to know that you enjoyed many aspects of your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

4/10 - 별로예요

Srikant

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was unclean. If you walk barefoot then your foot will be greasy. The furniture was in bad shape. Except for price, this was not a good stay.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 13일
Dear Srikant, We appreciate you taking the time to review your visit. We genuinely regret the cleanliness and maintenance issues you encountered during your stay. This does not align with our service standards, and we apologize for the impact it had on your visit. Your feedback is invaluable, and we thank you for bringing your observations to our attention. We have shared your concerns with our maintenance and housekeeping teams to prevent such issues from repeating. We hope to have another opportunity to regain your trust in the future.Sincerely,Hotel Management

4/10 - 별로예요

Kuldip

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Kayla

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Julia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall, I feel the price for the stay was great. We were a large group and were looking for somewhere to stay and were a little skeptical because of the reviews, but when we arrived the staff was nice. When we needed something extra we just had to come down and get it. I will be staying here again when visiting family. The space was very spacious for our large group which was a plus.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Kathenry

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived in Tampa at 11pm. Got to the property. Very tired. The room was very ugly. No coffee. Outdated icky. The worst part was construction over our heads like tile hammers at 530am our time. Spend $20 more and stay somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 1일
Dear Kathenry, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely, Hotel Management

10/10 - 훌륭해요

Ronnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Edgar

me descontaron sin aviso 25$ por que
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 23일
Dear Edgar, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

6/10 - 괜찮아요

Louis

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Anissa 님, Cleveland

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby was clean and front desk staff were professional and very kind. However, the room was dingy, towels were dingy. Clearing can only do so much for areas that need a whole makeover. I’m pretty sure there was mold on bathroom wall, and microwave was atrocious (never cleaned) Bathtub had streaks of dirt. Sofa bed was nasty with ripping across arms. My son slept in a chair instead. Very disappointed. I took pics of everything!
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear Anissa, Thank you for taking the time to share feedback about your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Pati

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

shailendra

별로예요: 직원 및 서비스
The hotel did not have a room for is.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 10일
Dear shailendra, Thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

4/10 - 별로예요

Vera

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Michele

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had an early flight (4am) & saw a cockroach in the bathroom when we left. No one at counter to report it to.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 10일
Dear Michele, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience and hope you consider staying with us again.Sincerely,Hotel Management

8/10 - 좋아요

Robert

좋아요: 직원 및 서비스
Good value option
Typical 3 star hotel. Excellent location near airport at a good value.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 9일
Dear Robert, Thank you for staying with us and posting your review. We are glad you enjoyed your stay and found us to be of great value. We're also pleased that our proximity to the airport was convenient for you. It was a pleasure hosting you, and we look forward to seeing you again at Extended Stay America. Sincerely,Hotel Management

2/10 - 너무 별로예요

jose

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just dont, and run, look at the reviews something I didn’t do and regret
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear jose, We deeply regret that your experience fell short of expectations. Please accept our apologies for any inconvenience you faced. We genuinely value our guests' feedback, and we're committed to improving our services. We hope you will reconsider and choose us again in the future so we can regain your trust in our hotel.Sincerely,Hotel Management

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Lauren

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Edward

가족 여행
별로예요: 청결 상태
Recently renovated but still old style. Kitchen in room is good.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Patrick

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Just OK! I found a much better, cleaner, less expensive hotel, coming back with the same distance to the airport!
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Dear Patrick, Thank you for staying with us and sharing your experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We appreciate your feedback regarding areas where we could improve our services. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

6/10 - 괜찮아요

KANDI

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is definitely dated and not clean at all. The elevator looked as if it had NEVER been cleaned. The room we stayed in (just one night) had a kitchenette and had what appeared to be food on the wall. The bathroom had marks all over the walls as well. The hotel's saving grace was the young man working the front desk. He was prompt, friendly, and accomodating. Check in was fast, though the 100 dollar deposit required at check-in was not advertised.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Dear KANDI, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. However, we appreciate your kind comments for our front desk associate. Thank you again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

pedro

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were roaches in the room sofa-bed was discussing
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 22일
Dear pedro, Thank you for bringing this to our attention. We are sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 - 너무 별로예요

Melanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Bed bugs and roaches Run!
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Melanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 - 너무 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The maid banged on our door two hours before checkout and opened the door before I could get to it. I notified the front desk who apologized and said he’d take care of it. She did the same thing an hour and a half later and woke my two kids up, again barging in. Dirty hotel. Hall smelled like urine. Pull out was dirty.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 19일
Dear Karen, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Benjamin

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

George

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Naomy

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Frederico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
toilet don’t work and take more money of publícate
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 8일
Dear Carlos, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for the inconvenience caused by the outlined areas. Your concerns have been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please feel free to reach out to us at the hotel directly for any queries or assistance. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The morning desk worker was extremely helpful with
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 4일
Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America; we hope to welcome you again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

8/10 - 좋아요

Constance D.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Kristin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk help was nice, but we had to switch rooms because toilet wasn't flushing and we had no air. After we switched, we realized all the toilets just flush weak and you had to give it time in between flushes, which was inconvenient. Also there were roaches in the bathroom. Not palmetto bugs but the small German roaches. Not a fan.
답변 제공: Hotel Management 님, 2023년 10월 10일
Dear Kristin, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. We'll address the maintenance issues you mentioned to resolve them promptly. We aim to provide our guests with a comfortable and enjoyable experience and take your comments seriously. We hope you give us another chance in the future to show you the improvements we've made. Thank you for staying with us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Deidre 님, Columbia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stood at the desk and called the property phone for 25 minutes before the clerk woke up from his nap. Then he argued and said we hadn't been waiting that long. The room was old and needed renovation. We showered, laid clean towelsv on the bed, and slept in our clothes. No thank you to this hotel ever again! And Frankie, the desk clerk needs customer service lessons.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Deidre, We sincerely apologize for the unacceptable experience you had during your stay, particularly with the unresponsive front desk associate and the condition of the room. Your feedback is deeply concerning, and we will address these issues internally to ensure they do not happen in the future. Providing prompt and attentive service to our guests is of the utmost importance, and we regret that we fell short in this regard. We hope you'll reconsider staying with us again in the future, and we'll work diligently to provide a much better experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Robin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived about 11:30PM. Not only was the facility filthy, I waited for almost 1 hour before someone came to the Checkin desk. The first room that was offered had not been cleaned and had a order of sex. The second room smelled just as bad, like old cigarettes smoke. In addition to the room being filthy, there were several roaches. The exhaust fan in the bathroom had crust hanging on it, the air conditioner smelled like mold. Toilet don’t flush, sink had burn marks, the doors were worn, dust on the fixtures. The entire facility should be condemned.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear Robin, We regret that we couldn’t give you a better impression from the moment you arrived, and we apologize for any frustration caused by waiting to be checked in. Moreover, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We understand how important it is to have a well-maintained, pest-free room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t remember his name but the guy at front desk truly help me at a time of need due to my id being lost. He was very understanding and check in went very smooth! Thank you!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Two

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very limited, though kind. On arrival you can smell a foul odor of Marijuana and it smells even worse as you enter into the room, like a person had not bathed after a labor job and stayed there for more than a week. For some reason there was standing water in the tub and after using the toilet for the first time I had to plunge the toilet myself. The walls reeked of smoke though the rooms were advertised as non-smoking. Overall I was completely uncomfortable but I had nowhere else to go due to limited funds. When I went to ask for a change in rooms the concierge was not available.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 11일
Dear Two, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

6/10 - 괜찮아요

Debra

좋아요: 직원 및 서비스
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Thao

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good in service,nice & help staffs
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 3일
Dear Thao, Thank you for staying with Extended Stay America and reviewing your hotel experience. Your kind words noting your satisfaction with our associates' gracious hospitality are most appreciated. We will certainly relay your compliment to our entire team to let them know our guest noticed their efforts. We hope to be your hotel of choice anytime you visit Tampa.Sincerely,Hotel Management

2/10 - 너무 별로예요

Mehul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this property
The stay at the property was horrible. The shower did not have hot water. I could see small cockroaches and ants in the bathroom. I was passing through and checked in so late and had to leave early morning so I had no option but to stay. The blankets were also itchy.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 19일
Dear Mehul, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and maintenance issues you experienced do not represent our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

8/10 - 좋아요

CARLOS

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff’s very friendly and helpful. The hallways has a musty smell but it looks clean.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Nathan

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed in extended stay hotel a lot before when I travel. This was by far the worst experience and won’t stay in them again. First I had to clean pee off the toilet seats. The room was cleaned with bleach, and within a few days the bleach smell wore off, and all you smelled was cigarettes in a non-smoking room. There was no kitchenette set to cook with or silverware, and that is the main reason I book extended-stay hotels. The room was filthy and the walls in bathroom had stains on them. When I asked front desk can they do anything to accommodate this, they told me no.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 9일
Dear Nathan, First, we sincerely apologize for the issues you experienced during your recent stay with us. We aim to provide our guests with an outstanding experience during their travels. We are sorry that we fell short of meeting your expectations and for any inconvenience caused by our staff's failure to address your requests while you were here. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management