로비

라 퀸타 인 & 스위트 바이 윈덤 탬파 베이 에어리어-탬파 사우스 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 641개 이용 후기 중 194개" "
평점 8 - 좋아요. 641개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 641개 이용 후기 중 107개" "
평점 4 - 별로예요. 641개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 641개 이용 후기 중 80개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Brian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wanted to charge $25 for early check in of 2.5 hours. My room wasn’t ready on time. It was 45 minutes late. No soap, no towels. Left a dirty towel from a previous guest. Bathroom had not been cleaned with any type of chemicals. Pool was unclean. Pool area had rubbish and towels laying everywhere for days. Insufficient parking.
2024년 5월에 3박 숙박함
답변 제공: AR 님, 2024년 5월 9일
Dear Guest, Thanks for your comments. I apologize that we didn't meet your expectations and didn't meet your needs. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Karen

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The eggs were awesome.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 9일
Dear Karen,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 24일
Dear Scott,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Jodi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room did not have a closet, just some rings hanging out from the wall with no hangers. The fridge was just sitting on the floor alone next to a wall. They say they have housekeeping but did not come to my room. When I mentioned it to the person at the front desk they said because I had the do not disturb on my door. We took that sign down and was out of our room at 9:30 am. So does this mean they were going to do it at 8am?so apparently they never even tried to go back and look if it was off. Our bathroom sounded like it had a leak every time the people upstairs took a shower. This is also under an underpass and you can hear the cars and motorcycles all night. The big king size bed only had 3 tiny pillows and the room did not have a blow dryer like they advertised. I had to go to the front desk and they gave me more pillows and a blow dryer. They also did not have enough room for parking and people had to double park on the side of the building. I would not recommend or stay at this hotel again.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Anais

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the cleanness of this hotel! The staff was also very helpful and answered all my questions. I called to let them know I was going to arrive late to do my check in, and they answered the phone quickly and let me know it was okay I get there later in the night.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Dear Anais,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy Buena
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Dear Javier,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Connie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at La Quinta a lot. I travel alone with a dog and I've always had good luck with them and at a decent price. Great staff, love their beds and showers and i can get s later check out for only $10 more. Can't beat that!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Dear Connie,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Naveen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 7일
Dear Guest,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to share your suggestions with us. Your input is valuable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Omar

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy tranquila y confortable
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Omar,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Hector 님, El Paso

출장 여행
Horrible, rooms are not clean properly. Sticky floor, dirty bathroom. Pictures on Expedia are a lie, they make it seem way better than it is. Do not book here.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dyjore

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was very good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Dyjore,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 - 별로예요

Alison

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Guest,We are sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details on the areas that contributed to your rating. This will help us address any concerns and improve our services. Thank you for sharing your thoughts, and we hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Davontae

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This experience is unrateable, the room smelled and the bed was dirty, there were also bugs in the room. After complaining they never apologized and did not offer a refund
답변 제공: Manager 님, 2024년 4월 6일
Dear Guest ,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

8/10 - 좋아요

Alejandra

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property has not enough parking space for all the guests and the staff was not really friendly. At the Breakfast the was not enough food so we has to eat pretty much left overs.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Alejandra,Thank You for staying with us ,we are sorry for the experience you had during the stay .We have made a note regarding the issues mentioned by you and solve them ,we also feel sorry for the staff experience .Hope you give us a chance to serve you better next time

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Joseph,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Osmani

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Osmani,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Thomas

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Dear Thomas, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay, You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Todd

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 6일
Dear Todd,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Damas

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Its good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Dear Damas,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sofia

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great but the area was very noisy and it felt like I had no privacy
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your feedback on Expedia. We made a note on your reservation so we can accommodate you on the quieter side of the property next time ,appreciate you praising our staff ,we take a pride in serving our guests .Sincerely, Hotel Manager

6/10 - 괜찮아요

richard

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 - 훌륭해요

Dyjore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the staff easy check in they offer late check out.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

2/10 - 너무 별로예요

Keli

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I booked through Expedia I did not see an option for early check in. Immediately after booking, I called the property and gave them my reservation information and asked if I could do early check in. They asked me what time. I told them around 1pm and they said yes. I arrived at the appointed timeframe only to be told that there were no notes in my reservation for early check in. I agreed to pay the $20 fee which I had not been told about previously so I could still check in early. I received a room only a few moments later after being told they had been booked full the night before. I booked a single king bed room and had to get a double queen instead at the same price which was fine. Throughout the night I noticed the floor had not been swept or mopped. The curtains appeared to only have sheer curtains and I later found a set hidden in the back at around midnight. (Thankfully) The parking lot is very cramped with too many spaces in the size lot which still aren’t enough for the amount of rooms they have in the building. Now that I’ve said that, the front desk person (after the original guy I met) was kind and attentive. The breakfast was decent and I was happy to see there were other options that accommodate my allergies. (I didn’t even ask them previously since I figure I can always eat somewhere else) They do have a small convenience section where you can buy drinks and snacks which was very handy to have available.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Dear Keli,We are sorry for the experience you had during your recent stay ,there might be a miscommunication that had left you with bad experience , We do apologize for the inconvenience caused and we would love to have to stay again with us and make sure you are accommodated as per your request Sincerely,Hotel Management

4/10 - 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay to catch an early flight out.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Dear Lawrence,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff
2024년 3월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 3월 16일
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,Hotel Manager

10/10 - 훌륭해요

Westly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees were great
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Dear Guest,We're delighted to hear that you found our employees to be great!At this Tampa South Hotel - La Quinta, we take pride in providing exceptional service and hospitality to all our guests, and it's wonderful to know that our team exceeded your expectations.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back in the future and providing you with another fantastic experience.Warm regards,

10/10 - 훌륭해요

Dyjore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and would definitely stay again
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Dear Guest,We're thrilled to hear that you had a very nice experience at our hotel and that you would choose to stay with us again.At this Tampa South Hotel, we strive to provide exceptional service and comfortable accommodations to all our guests, and it's wonderful to know that we met your expectations.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warm regards,

8/10 - 좋아요

Corinne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😎
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Thank you for a wonderful feedback. Next time we will work harder to achieve one more point to make it a perfect score of 5 :)

6/10 - 괜찮아요

KIETH

가족 여행
별로예요: 편의 시설/서비스
This is kind of a last ditch property at best. We settled at this property as most others were sold out. What we paid for the night was a complete ripoff as compared to the price paid, wow!!!
2024년 2월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 27일
Dear Keith ,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we went to check out the guy was outside smoking and it clearly states no smoking. When we told him we were ready to check out he said ok and finished his cigarette. No hurry to take care of his customers at all.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Dear Guest,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your check-out process due to the staff member's behavior.We take your feedback seriously and will address this issue with our team to ensure that all of our staff adhere to our policies and provide prompt and attentive service to our guests.Please know that this does not reflect our usual standard of service, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 - 좋아요

Vincent 님, Canastota

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located for travel in and around Tampa. The staff was extremely helpful, kind and efficient.
2024년 2월에 5박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay with us. We're thrilled to hear that you found our location convenient for your travel needs and that our staff exceeded your expectations in terms of helpfulness, kindness, and efficiency.At La Quinta Hotel, we strive to provide exceptional service and hospitality to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable and stress-free.Your kind words mean a lot to us, and we truly appreciate your support. Should your travels bring you back to Tampa, we look forward to welcoming you again at this Tampa South Hotel and providing you with another memorable experience.Warm regards,Hotel Tampa South

8/10 - 좋아요

Junk-it

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is under renovation which is good but the room i was in had no closet. Breakfest was terrible.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your patience and understanding regarding our ongoing renovations.We apologize for any inconvenience caused by the lack of a closet in your room. Your comments are valuable to us, and we will certainly use them to improve our offerings and ensure a more comfortable stay for our guests in the future.Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back once our renovations are complete and to provide you with a much-improved experience.Warm regards,

8/10 - 좋아요

Albert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
답변 제공: Management 님, 2024년 3월 10일
We're delighted to hear that you had a good experience at our hotel.At La Quinta Hotel, we strive to provide exceptional service and comfortable accommodations to all our guests, and we're thrilled that we met your expectations.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back on your next visit and providing you with another memorable stay.Warm regards,

10/10 - 훌륭해요

Beth 님, Cape Coral

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 26일
Dear Beth,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa 님, buena park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and friendly staff. Quiet and clean.
2024년 1월에 1박 숙박함
답변 제공: La Quinta Management 님, 2024년 2월 26일
Dear Lisa ,Thank you so much for the perfect 5/5 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Isaac

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,We are sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details on the areas that contributed to your rating. This will help us address any concerns and improve our services. Thank you for sharing your thoughts, and we hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,Thank you for the perfect 10 out of 10 rating on Hotels.com! We are thrilled to hear that you had a fantastic experience during your stay. If you have any specific comments or if there's anything else you'd like to share, please feel free to let us know.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Graziella

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pessíma Noite!
O objetivo da estadia seria pela proximidade do hotel do aeroporto de Tampa, mas confesso que se fosse possível o cancelamento da reserva, teria feito. O chão do quarto não sei explicar se era sabão ou gordura. Quarto velho precisa de manutenção urgente. Atravessamos o país e foi sem dúvida a pior escolha. Se vc procura por um hotel próximo ao aeroporto para uma noite bem descansada, esse realmente não é a melhor opção. A nota dada pelos demais viajantes não condiz com o local.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,We sincerely apologize for your unpleasant experience during your stay. We apologize for the issues with room cleanliness and the condition of the room, which are not up to our standards. Your feedback is extremely important, and we will take immediate action to correct these issues and ensure a more pleasant experience in the future. If there are more details or something specific you would like to share, we would be grateful.Sincerely, Hotel Manager

4/10 - 별로예요

Hector

별로예요: 편의 시설/서비스
Nothing
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,We appreciate your feedback on Expedia, although we regret that your experience did not meet your expectations. We would like to understand more about the specific issues you encountered to improve our services. If you have any details or suggestions you'd like to share, please feel free to provide them.Sincerely, Hotel Manager

6/10 - 괜찮아요

Tracey

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your input, and we are curious to learn more about your experience to better address any concerns you may have had. If there are specific aspects you would like to discuss or provide more details on, please feel free to share.Sincerely, Hotel Manager

10/10 - 훌륭해요

Saglenda

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 4일
Dear Guest,Thank you for the perfect 5 out of 5 rating on Travelocity! We are delighted to hear that you had a positive experience during your stay. If you have any specific comments or if there's anything else you'd like to share, please feel free to let us know.Sincerely, Hotel Manager

4/10 - 별로예요

Levi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Construction at 8am on Sunday making lots noises. Ac didn’t work right. Breakfast want practically nothing
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 10일
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. Please rest assured that we take your comments seriously and will address each concern with our team to ensure that such incidents are not repeated in the future.We appreciate your valuable feedback as it helps us to identify areas for improvement and to strive for excellence in our service delivery. Should your travels bring you back to our area, we hope for the opportunity to welcome you again and provide you with a much-improved experience.Warm regards,Hotel Management Team

8/10 - 좋아요

Gervaise

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Thank you for giving the best rating possible. We will work harder to achieve 5 out of 5 upon your next visit.

4/10 - 별로예요

Magda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Magda,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Manuel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Moldy, dirty, stinky.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Manuel,We apologize for the unsatisfactory conditions you experienced during your stay. Cleanliness is a top priority for us, and we regret falling short of your expectations. Immediate action will be taken to address the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the chance to provide a significantly improved stay.Sincerely, Hotel Manager

8/10 - 좋아요

michael h

2023년 12월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 10일
Thank you for providing the best rating possible. Our team is working and improving in all the aspect so that by the time you come next time we can strike that perfect score of 5! See you soon.

10/10 - 훌륭해요

Gavin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Gavin,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bath room filthy rusty drywall junk Bed sheets filthy Noisy
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Guest,Thank you for your stay. We are sorry that some housekeeping and maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

4/10 - 별로예요

Keidra 님, Williamsburg

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
At no fault of the hotel but the person next to me was noisy & disruptive through the night. The website did not mention the hotel having on-going construction however there was a sign at thd front that construction would be taking place between the hours of 9-4. My room lacked proper cleaning after construction, debris & dust still throughout.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Keidra,We sincerely apologize for the inconvenience caused by the disruptive neighbour and the unexpected construction noise. We regret that our website did not adequately communicate the ongoing construction, and we appreciate your feedback on this matter. We also apologize for the lack of proper cleaning in your room post-construction. Your concerns will be addressed, and we'll work to improve communication and cleanliness. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager