Dear Guest, Thank you for choosing ROOMS Kazbegi and ROOMS Tbilisi for your stay, and for sharing your detailed feedback. We sincerely regret the inconveniences you experienced during your time with us.We are actively investigating the issues you've highlighted, including the service lapses and room allocation concerns. Please be assured that the checkout procedure is standardized and applies equally to every guest.As a gesture of our commitment to your satisfaction, we would like to extend a personalized stay arrangement and a discounted offer for your next visit to any of the ROOMS properties. We want to assure you that any perception of racism is not aligned with our values, and we take this matter seriously.We hope for the opportunity to host you again, providing an improved and enjoyable experience. Should you have any further concerns or specific requests, please feel free to reach out to us. We look forward to welcoming you back, whether in Tbilisi or at any of our properties within the ROOMS group.Sincerely,The ROOMS Team

Dear Nugzar,Thank you for choosing ROOMS Tbilisi for your recent stay and sharing your positive experience with us.We are delighted to hear that you enjoyed every aspect of your stay and that we were able to meet your expectations. We are looking forward to welcoming you back for another enjoyable experience whether at ROOMS Tbilisi or any of our other properties within the group. Warm Regards, ROOMS’ Team

Dear Mara, Thank you for choosing ROOMS Tbilisi for your recent stay and for taking the time to provide us with your feedback. We're thrilled to hear that you enjoyed our great property, convenient location, comfortable rooms, and the overall positive attitude of our staff.We sincerely apologize for the inconvenience you experienced during your visit to our hotel bar. Your feedback regarding the service delay and the lack of follow-up from our staff is concerning, and we assure you that we are taking steps to address these issues internally.Regarding the vouchers you mentioned, we want to clarify that they are part of our standard offering for all guests who book through certain platforms. However, we understand how this might not have been effectively communicated to you, and we apologize for any confusion it may have caused.Please know that we are committed to prioritizing the needs of our hotel guests and ensuring that they receive the highest level of service during their stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We hope to have a pleasure of welcoming you back to ROOMS Tbilisi or any other hotel within our group to provide you with a more seamless experience.Warm Regards,ROOMS’ Team

Dear Timur, Thank you for choosing ROOMS Tbilisi for your recent stay and sharing your positive experience with us.We are delighted to hear that you have found our property quiet, contributing to a restful night's sleep. We are looking forward to welcoming you back for another enjoyable experience whether at ROOMS Tbilisi or any of our other properties within the group. For your next stay, feel free to reach out to us directly so that we can tailor your experience to your needs and preferences.Warm Regards,ROOMS’ Team

Dear Shoji,Thank you for choosing ROOMS Tbilisi for your recent stay and for sharing your thoughts with us. We're thrilled to hear that you enjoyed our stylish and clean rooms, as well as our convenient location. Rest assured, we are actively working on ways to ensure a seamless and personalized experience for all our guests, and your input helps us in this endeavor.It would be our pleasure to welcome you back to ROOMS Tbilisi or any of our properties, For your next stay, we invite you to reach out to us directly so that we can better tailor your experience to your needs and preferences.Warm regards,ROOMS’ Team

Dear Audrey,Thank you so much for choosing ROOMS Tbilisi for your recent stay and for sharing your feedback.. Your insights are valuable to us, and we sincerely apologize for any inconvenience you encountered. As proud members of the design hotels, every element in our properties is meticulously chosen for guest comfort. We apologize that your experience did not align with our standards.We hope, you will give our property another try so that we tailor your stay. For your next visit, whether it's returning to ROOMS Tbilisi or exploring any of our other properties, please reach out to us directly.We look forward to hosting you again.Sincerely, The ROOMS Team

Dear Giorgi,Thank you so much for choosing ROOMS Tbilisi for your recent stay and for sharing your valuable feedback.We're happy to hear that you had a perfect experience at ROOMS. For your next visit, whether it's returning to ROOMS Tbilisi or exploring any of our other properties, please reach out to us directly.We look forward to hosting you again.Sincerely, The ROOMS Team

Dear Aisulu,Thank you so much for choosing ROOMS Tbilisi for your recent stay and for taking the time to share your nice feedback. We are thrilled to hear that you had a positive experience at ROOMS Tbilisi.For your next visit, whether it's returning to ROOMS Tbilisi or exploring any of our other properties, please reach out to us directly.We look forward to hosting you again Sincerely,The ROOMS Team

Dear Alexander, Thank you for taking the time and providing your valuable feedback! We are growing with every guest experience and improving our services. We appreciate your loyalty and apologize for the inconvenience you have encountered! As a member of the Design Hotels group, we have specific guidelines that we are following in the design part; We are truly sorry that the lack of availability of moving the tables has been inconvenient for you. We would like to have the pleasure of hosting you with us repeatedly. Kind regards,Devis DolidzeGuest Relations Manager

Dear Zoro,Thanks for taking the time and sharing your feedback on this portal! Kindly be informed that the A/C is already functional. We hope to host you for a flawless Rooms Hotel Tbilisi experience in the foreseeable future. Kind regards,Devis DolidzeGuest Relations Manager

Dear Kah Gek,Thank you so much for taking the time to post valuable feedback following your recent stay with us. We apologize for the smell issue. Usually, it is not a common problem. But still, the relevant department has been informed to monitor the bathroom further. We hope to host you again soon at Rooms Hotel Tbilisi.Kind regards,Aleksandre KibishauriGuest relations manager

Dear Pedro,We are grateful for your choosing to stay with us and for reviewing our property on this portal, and we thank your compliments regarding our staff and restaurant. Dou to the importance of your comment will follow up on areas of needed attention. We hope to host you again soon at Rooms Hotel Tbilisi!Best regards,Aleksandre KibishauriGuest relations manager

Dear Abiola,Firstly, we would like to thank you for staying with us at Rooms Hotel Tbilisi and for your feedback. Kindly accept our sincere apology for the noise issue you have encountered. I will pass your comment to the relevant department for subsequent reactions.Should you allow us the privilege of hosting you repeatedly, we will make sure to accommodate you in the quietest part of the property.Sincerely,Aleksandre KibishauriGuest relations manager

Dear Mehmet,Warm Greetings from Adjara Group Hospitality; thank you for choosing Rooms Hotel Tbilisi and for your excellent feedback. Therefore, your positive feedback and five stars are truly rewarding for our continuous advancement. We look forward to seeing you at our properties, and for the next stay, please write to me prior for personalized stay arrangements.All the best,Aleksandre KibishauriGuest relations manager

Hi Ivan, it is our pleasure to have hosted you at Rooms Hotel Tbilisi! Thanks for the brilliant review, and hope to host you with us many more times!All the best,Aleksandre KibishauriGuest relations manager