오리/거위털 이불, 미니바, 객실 내 금고, 책상

호텔 보타니코 & 더 오리엔탈 스파 가든 여행 후기

5 out of 5
호텔 보타니코 & 더 오리엔탈 스파 가든
Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 539개 이용 후기 중 438개" "
평점 8 - 좋아요. 539개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 539개 이용 후기 중 17개" "
평점 4 - 별로예요. 539개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 539개 이용 후기 중 8개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay at this hotel, and it's no wonder it's considered one of the best on the island. The attention to detail was stunning, from the spacious rooms with comfy beds and balconies overlooking the pool, gardens, or Mount Teide, to their amazing jellyfish tank and collection of colourful parrots. The breakfast buffet was extensive, and while dinner offered a delicious a la carte menu with generous portions, vegans/vegetarians might find the options a bit limited after a few days. Their spa facilities were wonderful and thanks to their babysitting service we were able to enjoy a couple of hours in the spa. The staff was very helpful and willing to assist with any requests to ensure we had a relaxing stay.
2024년 4월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 5월 6일
Dear Patrick,Thank you for taking the time to share your experience following your recent stay at Hotel Botánico & The Oriental Spa Garden. We are thrilled to hear that you found your visit to be fantastic and appreciated the various amenities and the beauty of our surroundings.We're especially glad that the comfort and views from our rooms, along with our unique attractions like the jellyfish tank and colorful parrots, enhanced your stay. It's wonderful to know that our breakfast buffet met your expectations and that you enjoyed the quality and portions of our dinner menu.We appreciate your feedback regarding the vegetarian and vegan options at dinner. We are continually looking to improve and diversify our menu offerings to cater to all dietary preferences and will take your comments into consideration as we update our menus.Thank you for highlighting the professionalism and helpfulness of our staff. It’s always encouraging to hear that their efforts have helped make our guests' stays more enjoyable.We hope that the fond memories of your time here will bring you back for another visit. Looking forward to welcoming you again at Hotel Botánico.Warm regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden

10/10 - 훌륭해요

Kristjan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful hotel and garden. Excellent service and food. I had pain in soles of the feet but became much better with reflexology at the spa. Without asking I got a free upgrade to an ambassador suite and a bottle of very good red wine.
2024년 4월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 4월 17일
Dear KristjanThank you for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel, from the beauty of our gardens to the excellence of our service and food. It's great to know that the reflexology sessions at our spa provided you with relief and contributed to a more comfortable stay.We are pleased that you appreciated the complimentary upgrade to the Ambassador Suite and the bottle of red wine—it was our pleasure to enhance your experience.We look forward to welcoming you back soon for another memorable stay.Warm regards,Gustavo EscobarGeneral Manager

8/10 - 좋아요

Arabella

2024년 4월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 5월 2일
Gracias!

10/10 - 훌륭해요

Juan Manuel

2024년 4월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 5월 1일
Gracias pro habernos visitado recientemente, saludos cordiales desde el Botánico

8/10 - 좋아요

Daniel 님, Montreal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deuxième visite et je reviendrai. Choix de restaurants, très beau jardin, chambre confortable.
2024년 3월에 6박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 3월 19일
Cher Daniel,Merci d'avoir partagé votre satisfaction suite à votre deuxième séjour chez nous. Nous sommes ravis que les restaurants, notre magnifique jardin, et le confort de nos chambres vous aient convaincu de revenir.Votre retour positif est une source de motivation pour toute notre équipe. Nous attendons avec impatience votre prochaine visite pour rendre votre expérience encore plus exceptionnelle.Merci encore pour votre confiance. À bientôt au Hotel Botánico & The Oriental Spa Garden.Cordialement,Gustavo EscobarDirecteur GénéralHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Michael 님, London

2024년 3월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 3월 26일
Thank you for yoru recent visit!

10/10 - 훌륭해요

Haeyoung

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spa was excellent and nice restaurants.
2024년 2월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 3월 19일
Dear Haeyoung,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa and restaurants. Your satisfaction is our greatest reward. Looking forward to welcoming you back soon!Warm regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Heerlijk hotel met comfortabele kamers en bedden. We hebben genoten van de luxe ontbijtjes in de zon en de spa voorzieningen.
2024년 2월에 12박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 3월 8일
Fantastisch!

10/10 - 훌륭해요

Jacqueline 님, Rushall

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Understated excellence - a calm and welcoming hotel
2024년 2월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 27일
Thank you very much, Jacqueline!

10/10 - 훌륭해요

Jaspal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff very welcoming great experience
2024년 2월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 19일
Thank you for your feedback!

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff in a relaxed but excellent hotel
2024년 1월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 12일
Thank you for your recent visit

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel and staff
2024년 1월에 12박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 12일
Thank you for your recent visit!

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 12일
Thank you very much for your recent visit!

10/10 - 훌륭해요

Antonio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 12일
Gracias por su valoración y por su valoración

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply the best
2024년 1월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 5일
¡Thank you very much!

10/10 - 훌륭해요

Iain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 2월 5일
¡Thank you very much!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, outstanding service
Great hotel, very clean and very helpful staff. Also a great location and facilities good. Local wine recommended by the Sommelier was a treat, different but delicious. Several nice extra touches, such as for a special event.
2024년 1월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 29일
Dear guest,It is a real pleasure to read your kind review about your recent stay at our hotel. We are pleased to know that you enjoyed the privileged location that our establishment offers, as well as our facilities.The recognition of the cleanliness and friendliness of our staff is something we greatly value. We strive to provide exceptional service to each of our guests, and it is gratifying to see that our efforts have been appreciated in your case.In addition, we are delighted that you enjoyed the local wine recommended by our sommelier. Our team prides itself on its knowledge and skill in selecting wines that surprise and delight our guests.Finally, I am glad to hear that you appreciated the little extras we provide to make your stay even more special. We believe it is those details that make the difference and create a unique experience for our guests.We hope to have the opportunity to welcome you back in the near future.Yours sincerely,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Probably the best non-US hotel we’ve ever stayed in. We cannot fault it. Staff were wonderful and so cheerful. They’ve set the bar high and it’s going to be difficult to find a better place.
2024년 1월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 25일
Dear Keith,We are immensely pleased to hear that your stay at the Hotel Botánico & The Oriental Spa Garden was exceptional. It's an honor for us to be regarded as one of the best hotels you've experienced outside the US. We deeply appreciate your kind words towards our staff and are delighted to know that we have set a high benchmark in your hotel experiences. We look forward to the pleasure of welcoming you again and continuing to exceed your expectations.Warm regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Douglas Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is beautiful staff are totally amazing
2024년 1월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 22일
Dear Douglas Micheal,It is extremely nice to read your kind words about our hotel and staff. We are very pleased to hear that you had a positive experience at Hotel Botanico & The Oriental Spa Garden 5*GL.The design and beauty of our hotel is something we are very proud of, and we are glad you appreciated it. But it is our staff that really makes the difference. We feel very fortunate to have such a dedicated and passionate team, and your positive comments motivate us to keep working hard to ensure that all our guests feel welcome and cared for.Thank you very much for sharing your experience. We look forward to the opportunity to welcome you back in the near future.Best regards,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Markus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 19일
¡Muchas gracias por su reciente visita!

10/10 - 훌륭해요

christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good standard hotel. Everything worked. Shuttle bus back up the hill was an unexpected bonus.
2024년 1월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 19일
Dear ChristopherIt is a pleasure to read your review and we are glad to hear that you enjoyed your stay at our hotel. We strive to provide our guests with a high quality accommodation experience, so it is gratifying to know that we met your expectations. We are glad you appreciated the shuttle bus service. We believe that small details like this can make a big difference in our guests' overall experience. We appreciate your kind appreciation of our hotel and it would be our pleasure to welcome you back on your next visit.Yours sincerely,Gustavo EscobarGeneral Manager

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall property could do with a little face lift. That said it was all in order and clean just some areas a little tired.
2023년 12월에 6박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 12일
Dear Edward,We thank you for taking the time to share your comments about our establishment. We are glad to know that you found our facilities in order and clean, as this is one of our main commitments.It is true that some spaces can convey a sense of wear and tear due to constant use. However, we pride ourselves on maintaining a balance between classic elegance and modern conveniences to ensure a unique experience for our guests. We are currently planning the necessary renovations for 2024, we hope you will have a chance to visit us soon and see the progress made.We appreciate your suggestion and we take note of it. We are always looking for ways to improve and provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back in the near future so you can see the constant efforts we dedicate in maintaining our quality standards.Sincerely yours,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Jennifer

2024년 1월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 29일
Thank you for your recent visit to the Hotel Botanico

6/10 - 괜찮아요

Ikenaga

좋아요: 청결 상태
Service at the restaurant is not good. Too long for waiting for being served.
2023년 12월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 10일
Dear Ikenaga,We deeply regret that your experience at our restaurant was not entirely satisfactory. We understand that the wait time you mention was not up to your expectations, and we appreciate that you took a moment to express your concerns.While I cannot offer a specific solution at this time, I assure you that your feedback is invaluable to us. We strive to learn and grow from every interaction with our valued customers.We thank you once again for sharing your experience and hope you will give us another opportunity to demonstrate to you the high standard of service we strive to provide at every turn.Best regards,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2024년 1월 10일
Thank you very much!

10/10 - 훌륭해요

Beate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ein Hotel der alten Schule, höflich und zuvorkommend, aber nicht aufdringlich. Ein großer Außen-Pool -gefühlt 20 Grad warm- lädt zum Bahnenziehen ein, immer genügend freie Liegen. Zwei weitere wärmere Außen-Pools im Spa mit Massagedüsen. Ein Sauna-Bereich mit meheren Saunarten. Hier geben wir als Nutzer der heißen trockenen Sauna einen Punkte Abzug für die Hygiene. Der Spa-Bereich musste mit Badebekleidung genutzt werden. Es gab nur WELLNESS-Duschen mit EINER voreingestellten Wassertemperatur. Nur hat kein Gast vor Benutzung des Pools oder des Whirlpools im Spa geduscht und nach der Sauna war keine richtige kalte Dusche möglich. In der Sauna mit Badesachen zu schwitzen hat wenig Freude gemacht und lauwarm danach zu duschen war nicht wirklich ein Erlebnis. Die Spa-Regeln sollten überdacht werden und wenigstens eine Dusche, wo man die Badebekleidung ablegen kann, würde zur Hygiene beitragen. Das Orientel-Spa Restaurant kocht für Europäer in den Gewürzen magenfreundlich angepasste schmackhafte Küche. Die Küche beim Italiener fanden wir stets hervorragend. Beim Spanier waren wir nur einmal, da das Essen fade war und dazu noch die Bedienung mit Wartezeiten verbunden. Das Frühstücks-Buffet ist täglich frisch und lässt keine Wünsche offen. Lediglich der Kaffee aus den Automaten ist ungenießbar. Wir haben immer beim Kellner Kaffee von der Bar bestellt. Der Garten mit den Palmen, den Vögeln, den Fischen erinnerte uns an Thailand. Fitnesstudio ist modern. Yoga-Kurs-Klass 40€/Stunde.
2023년 12월에 15박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 27일
Lieber Beate,Es ist uns eine Freude, Ihre ausführliche Bewertung zu lesen und wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Es freut uns zu hören, dass Sie unser zuvorkommendes und hilfsbereites Personal sowie unsere Außenanlagen schätzen, einschließlich unserer Swimmingpools und des exotischen Gartens, der Sie, wie Sie uns sagen, an Thailand erinnert hat.Wir freuen uns über Ihre Kommentare zu unserem Saunabereich und unseren Hygienestandards. Ihr Feedback ist sehr wertvoll für uns und hilft uns, die Erwartungen unserer Gäste besser zu verstehen. Wir können zwar keine sofortigen Änderungen versprechen, aber wir sind immer offen für die Vorschläge unserer Gäste, um ihre Erfahrungen zu verbessern.Wir freuen uns auch zu hören, dass Ihnen unser kulinarisches Angebot gefallen hat, insbesondere die italienische Küche in unserem Restaurant Orientel-Spa. Wir bedauern jedoch, dass Sie mit unserem spanischen Restaurant nicht so zufrieden waren. Wir bemühen uns, eine große Auswahl an Gerichten anzubieten, um den Geschmack aller unserer Gäste zu treffen, daher wissen wir Ihre Anmerkungen zu schätzen und werden sie berücksichtigen.Es freut uns zu hören, dass Ihnen unser Frühstücksbuffet gefallen hat und dass unsere Kellner in der Lage waren, Ihren Wunsch nach einem anderen Kaffee als dem, den unsere Maschinen anbieten, zu erfüllen.Wir freuen uns sehr über Ihr Feedback und hoffen, dass Sie uns auch in Zukunft wieder besuchen werden.Mit freundlichen Grüßen,Gustavo EscobarHotelDirektorHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Tobias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Entspannung pur
Entspannung pur.
2023년 12월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 27일
Lieber Tobias,Wir freuen uns sehr zu hören, dass Sie in unserem Hotel "Entspannung pur" erlebt haben. Das ist genau die Art von Erfahrung, die wir jedem unserer geschätzten Gäste bieten möchten.Wir wissen, dass Entspannung ein wesentlicher Bestandteil eines jeden Hotelbesuchs ist und ganz besonders in unserem Hotel Botanico & The Oriental Spa Garden 5*GL. Wir arbeiten sorgfältig daran, eine ruhige, heitere und einladende Umgebung zu schaffen, in der sich unsere Gäste vom Alltagsstress erholen können.Ihre Worte ermutigen uns, unsere hohen Servicestandards weiter zu verbessern und aufrechtzuerhalten. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen, damit Sie weiterhin entspannte Momente genießen können.Wir verabschieden uns von Ihnen mit größtem Respekt und Dankbarkeit für Ihre großzügige Bewertung.Gustavo EscobarHotelDirektorHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

ismael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff friendly
2023년 12월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 18일
¡Thank you very much for your recent visit!

10/10 - 훌륭해요

Adam 님, GRAND FORKS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 18일
¡Thank you very much for your recent visit!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 12일
¡Muchas gracias por su valoración!

10/10 - 훌륭해요

rolf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Erstklassiges Hotel , schneller freundlicher Service, gutes Frühstück, Wellnessbereich wurde teilweise renoviert, war schon öfter in diesem Hotel und immer zufrieden
2023년 11월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 12일
Lieber RolfWir freuen uns sehr zu hören, dass Sie unser Hotel als "erstklassig" bezeichnen. Wir bemühen uns, unseren Gästen das bestmögliche Erlebnis zu bieten, und Ihre Anerkennung ist eine echte Belohnung für unser Team.Es ist schön zu lesen, dass Sie unser Frühstück genossen haben. Wir bemühen uns sehr, eine Vielzahl von Optionen für alle Geschmäcker und Vorlieben anzubieten, und es ist schön zu sehen, dass unsere Bemühungen einen Unterschied zu Ihrem Erlebnis machen.Außerdem freuen wir uns zu hören, dass Ihnen die jüngsten Renovierungsarbeiten in unserem Wellnessbereich aufgefallen sind und Ihnen gefallen haben. Wir sind immer auf der Suche nach Möglichkeiten, unsere Einrichtungen zu verbessern und zu aktualisieren, um unseren Gästen das bestmögliche Erlebnis zu bieten.Und schließlich fühlen wir uns geehrt, dass Sie sich schon mehrmals für einen Aufenthalt in unserem Hotel entschieden haben. Wir schätzen Ihre Treue und freuen uns immer auf Ihren nächsten Besuch.Nochmals vielen Dank für Ihre freundlichen Worte. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch begrüßen zu dürfen.Mit freundlichen Grüßen,Gustavo EscobarHotelDirektorHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Siegfried

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zum Wohlfühlen
Ein angenehmer Kurzurlaub. Wunderschöner Hotelgarten.
2023년 11월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 12일
Lieber SiegfriedIhre Beschreibung Ihrer Erfahrung als "ein angenehmer Kurzurlaub" erfüllt uns mit Freude. Wir freuen uns zu hören, dass Sie unseren Garten bezaubernd fanden und dass er zu Ihrer positiven Erfahrung in unserem Hotel beigetragen hat.Im Hotel Botanico & The Oriental Spa Garden sind wir stets bestrebt, eine friedliche und entspannende Umgebung für unsere Gäste zu schaffen. Unser schöner Garten ist sicherlich eines der Highlights, die uns dabei helfen, dies zu erreichen, und wir freuen uns zu hören, dass er Ihnen gefallen hat.Wir hoffen, dass Sie bei Ihrem nächsten Besuch mehr Zeit in unserem Haus verbringen und die Reize unseres Hotels und seiner Dienstleistungen weiter entdecken können. Wir sind zuversichtlich, dass jeder neue Besuch ein noch befriedigenderes Erlebnis sein wird.Wir danken Ihnen, dass Sie Ihre Erfahrungen mit uns geteilt haben und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Gustavo EscobarHotelDirektorHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel set in nice surroundings and a short walk from puerto de la cruz. Staff were all friendly and helpful, the a la carte restaurants all tasty and the rooms nicely decorated. Highly recommend hotel botanico for a luxury stay in tenerife.
2023년 11월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 12월 12일
Dear Mr SimonIt is a pleasure to read your wonderful description of your recent experience at our Hotel Botanico & The Oriental Spa Garden 5*GL. We are pleased to know that you enjoyed your stay and that the service of our staff, as well as the facilities and location, met your expectations.We are very proud that you made special mention of our a la carte restaurants and the decoration of our rooms. We work with the goal of providing an exceptional culinary experience and a comfortable and luxurious environment for all our guests.Your recommendation to future guests to enjoy a luxurious stay in Tenerife at our hotel fills us with joy. We hope to have the opportunity to welcome you again in the near future so that you can continue to enjoy our facilities and services.Sincerely,Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Urs-Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Restaurants waren von Auswahl und Qualität super
2023년 11월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 11월 30일
Lieber Gast,Wir freuen uns sehr zu hören, dass unsere Restaurants Ihre Erwartungen erfüllen konnten und dass Ihnen die Vielfalt und Qualität unserer Menüs gefallen hat. Unser Küchenteam ist stets bemüht, Ihnen ein außergewöhnliches kulinarisches Erlebnis zu bieten, und wir wissen Ihre Wertschätzung sehr zu schätzen.Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen, damit Sie unsere köstlichen kulinarischen Angebote weiterhin genießen können. Erkunden Sie unbedingt alle unsere Restaurants, denn jedes hat etwas Einzigartiges zu bieten.Wir danken Ihnen noch einmal für Ihr wertvolles Feedback. Ihre Zufriedenheit ist unsere größte Motivation.Ihre Zufriedenheit ist unser größter Ansporn,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Richy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Impresionante el Hotel. Gracias
2023년 11월에 2박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 11월 28일
¡Gracias por su valioso comentario!

10/10 - 훌륭해요

Petra 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A luxurious hotel with gorgeous gardens and super helpful staff.
2023년 10월에 13박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 11월 21일
Dear PetraIt is a pleasure to read your comment about your experience at our hotel. We are very happy to know that you enjoyed the beauty of our gardens and that our dedicated staff lived up to your expectations.At Hotel Botanico & The Oriental Spa Garden 5*GL, we strive to provide excellent service and we are pleased to know that we achieved this during your stay. Our gardens are truly a hallmark of our hotel and it is gratifying to see that they were to your liking.Your positive comment about the friendliness and effort of our team is greatly appreciated. Each team member works passionately to ensure that each of our guests receives personalized, quality care.We look forward to the opportunity to welcome you again on your next visit.Yours sincerely,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Ralf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 11월 21일
¡Thank you very much for your recent visit!

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 11월 28일
¡Thank you for your stay at Botánico!

10/10 - 훌륭해요

Gilles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique hotel, grand confort
Hôtel de grande classe. Magnifique jardin. L’espace spa avec ses piscines chauffées est superbe. Petit déjeuner de belle facture. Le restaurant thaï offre une cuisine raffinée. Le service est réellement tourné vers la satisfaction des clients.
Espace spa
Chambre vue sur mer
2023년 10월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 10월 24일
Cher GillesNous tenons à vous exprimer notre plus sincère gratitude pour votre aimable critique de notre hôtel sur EXPEDIA. Nous sommes ravis de lire vos commentaires positifs sur votre récente expérience au l'Hôtel BotanicoC'est un grand honneur pour nous de savoir que vous avez apprécié votre séjour dans notre hôtel de grande classe. Votre mention du magnifique jardin et de l'espace spa avec ses piscines chauffées nous réjouit particulièrement, car nous mettons un point d'honneur à offrir un environnement serein et luxueux à nos clients.Votre appréciation du petit-déjeuner de qualité ainsi que des mets raffinés servis dans notre restaurant thaïlandais est très encourageante pour notre équipe de cuisine. Nous nous efforçons continuellement d'offrir une expérience gastronomique exceptionnelle à nos clients.Nous sommes également ravis de constater que notre service a répondu à vos attentes en mettant l'accent sur la satisfaction de nos clients. Vos commentaires renforcent notre engagement à offrir un service de qualité supérieure à nos clients.Encore une fois, nous tenons à vous remercier pour votre élogieux commentaire. Votre avis est extrêmement important pour nous et nous encourage à maintenir nos normes élevées.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir. Si vous avez des demandes spéciales ou des besoins particuliers lors de votre prochain séjour, n'hésitez pas à nous les communiquer, et nous ferons tout notre possible pour les satisfaire.Au nom de toute l'équipe du l'Hôtel Botanico, nous vous remercions encore une fois et vous adressons nos salutations les plus chaleureuses.Cordialement,Gustavo EscobarGeneral Manager

10/10 - 훌륭해요

ENNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Precioso hotel, el personal es genial. El spa es lo mejor del mundo.
2023년 10월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 10월 20일
Gracias por compartir su experiencia en Hotel Botánico & The Oriental Spa Garden. Nos alegra mucho saber que disfrutó de su estancia y que encontró que nuestro hotel es precioso. También es un gran elogio para nosotros saber que quedó impresionado con nuestro personal y, especialmente, con nuestro spa.Nuestro objetivo es brindar a nuestros huéspedes una experiencia excepcional, y sus amables palabras nos alientan a seguir esforzándonos en esa dirección.Esperamos darle la bienvenida nuevamente en un futuro cercano. Si necesita cualquier cosa o tiene algún comentario adicional, no dude en ponerse en contacto con nosotros.Atentamente,Gustavo EscobarGeneral ManagerHotel Botánico & The Oriental Spa Garden

10/10 - 훌륭해요

ENNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente y precioso hotel, todo el personal es sumamente amable y eficiente. El SPA está espectacular.
2023년 10월에 9박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 10월 24일
¡Gracias por compartir su experiencia en nuestro hotel! Es un placer para nosotros leer su amable reseña sobre su reciente estancia en el Hotel BotanicoEstamos encantados de saber que considera nuestro hotel como "excelente y precioso". Nos esforzamos constantemente por proporcionar un entorno hermoso y servicios de alta calidad a nuestros huéspedes, y sus palabras son una confirmación de que estamos en el camino correcto.Su elogio al personal como "sumamente amable y eficiente" es muy apreciado. Nos enorgullecemos de contar con un equipo dedicado que trabaja incansablemente para asegurarse de que nuestros huéspedes tengan una estancia memorable.Es maravilloso saber que disfrutó de nuestro espectacular SPA. Nuestras instalaciones de bienestar están diseñadas para brindar relajación y rejuvenecimiento, y nos alegra que las haya disfrutado.Agradecemos mucho que haya tomado el tiempo para compartir sus comentarios. Su satisfacción es nuestra máxima prioridad, y sus palabras nos inspiran a seguir esforzándonos por ofrecer experiencias excepcionales a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en el futuro y estamos a su disposición para cualquier necesidad o solicitud especial que pueda tener en su próxima visita.Gracias de nuevo y le enviamos nuestros saludos más cordiales.Atentamente,Gustavo EscobarDirector General

10/10 - 훌륭해요

Cheng-fen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really a nice place to relax!
2023년 9월에 2박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 26일
thank you so much for your kind words! We are delighted to hear that you had a great experience with us and that you found our place a great place to relax. Our goal is to create a warm and welcoming environment for all of our guests. We strive for excellence in customer service and to make sure our guests feel welcome. Once again, we thank you for your positive feedback, it means a lot to us!Gustavo EscobarGMHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the hotel was first class. The food, the facilities and the service were fantastic! Already looking to book again next year.
2023년 9월에 7박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 26일
Thank you very much for your kind review. We are glad to hear that your stay with us was first class and that you are already thinking of booking with us again next year. Your kind words mean a lot to us, and it is our great pleasure to have met your expectations about the food, facilities and service we offer at our hotel. At our hotel we strive to provide all our guests with an unforgettable experience. From the impeccable service provided by our staff to the first-class amenities, we take great pride in creating memories that last a lifetime. We look forward to having you back soon!Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Francisco Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 25일
¡Muchas gracias por su valoración!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 25일
¡Thank you!

10/10 - 훌륭해요

J Alfredo

2023년 9월에 2박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 25일
¡Muchas gracias por su valoración!

6/10 - 괜찮아요

Jose Luis

2023년 8월에 3박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 25일
Nos encantaría conocer más detalles de su valoración: rp@hotelbotanico.com

10/10 - 훌륭해요

Matthew 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 9월 25일
¡Thank you very much!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Must stay
Yes it is a very good hotel very friendly staff clean and relaxing. The spar was exceptional. Restaurants looked amazing but didn’t eat at the hotel except for breakfast which was top food. Don’t forget trousers men, I didn’t bring any my guilt. Staff couldn’t have done enough for you. I will be staying again thank you
2023년 8월에 1박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 8월 30일
Thank you very much for your positive review of our hotel. We are glad to hear that you found the staff friendly and the spa exceptional. We also appreciate the comments about our restaurants and breakfast. We strive to provide an enjoyable and relaxing experience for all of our guests, so we thank you for having such a pleasant stay with us. It sounds like our team provided you with excellent service, and we hope you will visit us again soon! Regarding the dress code in our restaurants, we always recommend that guests follow the guidelines listed to ensure that everyone enjoys the experience. Thank you again for taking the time to share your comments, it is greatly appreciated!Gustavo EscobarGeneral ManagerHotel Botanico & The Oriental Spa Garden 5*GL

10/10 - 훌륭해요

Santiago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Trato exquisito. Hotel al nivel que se espera de él.
2023년 8월에 2박 숙박함
답변 제공: Hotel Botánico & The Oriental Spa Garden 님, 2023년 8월 25일
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que tuvo una estancia agradable con nosotros y que nuestro hotel cumplió sus expectativas. Siempre es nuestro objetivo proporcionar un servicio superior, y nos complace que haya disfrutado de su tiempo con nosotros. Valoramos todos los comentarios y los utilizamos como una oportunidad de crecimiento para mejorar la experiencia de los huéspedes. Agradecemos mucho su reseña y esperamos tener la oportunidad de volver a darle la bienvenida en el futuro.Gustavo EscobarDirector Hotel