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홀리데이 인 테레 호테, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 테레 호테, IHG 호텔
3300 S Highway 41, Terre Haute, IN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 699개 이용 후기 중 349개" "
평점 8 - 좋아요. 699개 이용 후기 중 199개" "
평점 6 - 괜찮아요. 699개 이용 후기 중 83개" "
평점 4 - 별로예요. 699개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 699개 이용 후기 중 28개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

ChangMi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good price and clean room
2019년 7월에 2박 숙박함
답변 제공: Night Manager 님, 2019년 8월 12일
Thank you for your feedback! We hope to see you back again soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As advertised
2024년 5월에 1박 숙박함

8/10 - 좋아요

Betty

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice but our room wasn't that clean.
2024년 5월에 1박 숙박함

8/10 - 좋아요

ROBERT

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had broken door latches to the bathroom and just beat up in general. Had a musty smell to it also.....
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

BARB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Candice

2024년 4월에 1박 숙박함

8/10 - 좋아요

Brock

2024년 4월에 1박 숙박함

4/10 - 별로예요

Adam Vincent

좋아요: 청결 상태
별로예요: 직원 및 서비스
The intake staff was impatient and complaining.
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Adam Vincent, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TERRE HAUTE.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Pedro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for the total eclipse viewing by ten people
2024년 4월에 2박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Pedro, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.So glad you were able to enjoy the eclipse with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Jody, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

martin

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

attrina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They gave me enough towels
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Attrina, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

LORIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property and staff was very knowledgeable and polite.
2024년 3월에 2박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.We are very happy to hear that you enjoyed our property and staff!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Christine, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 - 별로예요

Ron

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Waited 20 min for someone to show up at check in desk. Manager tried, didn’t know how to book someone in. Desk person really not interested in helping a customer. Walk in rate offered was far higher than Expedia, desk person didn’t offer any solution and said just book on Expedia… so I did.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Ron, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TERRE HAUTE.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Amber

2024년 2월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Amber, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convince
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Candice, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Riley

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Awesome pool and shower was huge great employees
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Riley, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.We are so happy you enjoyed our pool and showers!!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Tankia

2024년 2월에 3박 숙박함
답변 제공: Holiday Inn - Terre Haute 님, 2024년 4월 17일
Dear Tankia, Thank you for taking the time to tell us about your experience at Holiday Inn Express TERRE HAUTE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Jessica

단체 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Crystal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly disappointed
I was shocked at the busted tiles in the shower and the hair on the floor….but then I went to use the hot tub and the condition/cleanliness issues got worse. There were no visible directions to even turn on the jets of the hot tub, the bottom was rust stained and the edges were filthy. The bed was hard and uncomfortable and the walls so thin I could hear every word spoken in the hallway. I booked this hotel due to the typical positive reputation of IHG hotels and for the hot tub. Huge disappointment. Do better!
Rusty bottom hot tub
Scum/filth on hot tub edge
Busted tiles in shower
Hair on shower floor
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Angel L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the kids and i loved the pool and hot tub facility and we enjoyed the breakfast
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Michele

아이를 동반한 가족 여행
별로예요: 청결 상태
Unfortunately one of the several rooms we reserved for New Years Eve was infested with cockroaches. The pool was filthy the water very murky. The hottub water turned BROWN mid evening. No towels were available in swim area. Very disappointing.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Betty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay at this property. Everyone was very nice. I felt safe and comfortable.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Betty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is magnificent. I judge quality of hotel's and take very seriously where I would allow my family to sleep for the night. Amazing pool and very modern room with plenty of amenities.
2023년 11월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed two nights. Bed was comfortable. TV had over 70 channels to choice from. Restaurant attached to hotel is a nice convenience.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

LeeAnn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They said they ran out of towels and wash rags and I had to use my friends towel to dry off on !!😡 also Inhar to use the hand towel to wash with I refused to use someone else’s wash rag !!! We saw the leaning lady when we left the room and she had plenty of clean towels !!! uufghh
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Oralia

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Crystal

2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 16일
I hope your stay with us didn't taint your experience with IHG. If you're ever in the area again I hope you choose to stay with us at the Holiday Inn.

8/10 - 좋아요

William

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 16일
Thank you for staying with us, I hope you choose to stay with us again if you're ever in the area!

10/10 - 훌륭해요

Jean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 16일
Thank you for staying with us, I hope you have a great day!

8/10 - 좋아요

Ramona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Tony 님, 2023년 10월 16일
Thank you for staying with us, we appreciate the feedback. Have a great day.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 2일
Thank you for the feedback. We hope you choose to stay with us again if you're ever in the area.

4/10 - 별로예요

Zach

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Alisa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and very helpful
2023년 8월에 13박 숙박함
답변 제공: Tony 님, 2023년 9월 21일
Thank you for the feedback I'm glad you enjoyed your stay!

8/10 - 좋아요

Malinda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe area. Good breakfast spread and maintained property. Room had a piece of licorice on the floor and an old key card. Wasn’t the cleanest. Overall good stay.
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 11일
Good morning Malinda, I appreciate the feedback that you have given us. This will help us improve our property and departments. I do hope that if you're ever in the area again you choose to stay with us. Please enjoy your day and don't be afraid to reach out if you have any questions. - Tony

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 11일
Good morning Amanda, I wanted to thank you for your recent stay with us at the Holiday Inn. I hope if you're ever in the area again you choose to stay with us. Please enjoy the rest of your week. - Tony

8/10 - 좋아요

John 님, mt vernon

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great over night stay. Good breakfast and safe area.
2023년 8월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
Thank you for staying with us, we really appreciate the feedback. Have a great day

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
Thank you for staying with us, we really appreciate the feedback. Have a great day

2/10 - 너무 별로예요

Dean

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
We booked our stay at this hotel as it was indicated on Expedia that it is pet friendly. That is not the case. The hotel is not pet friendly and would not honor our reservation. We had to frantically find another hotel in the area. Very very frustrating experience - especially after a long travel day.
2023년 8월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
I apologize that this happened to you. I'll look into our information, so it is correct on all on websites. Have a great day.

6/10 - 괜찮아요

Stephen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Missed the mark on just about everything
In my honest opinion, and because I choose hotels based on reviews left (within reason), I was completely disappointed with IHG on this location. They jacked up the price during an event weekend. I mean who spends over $250 on a basic 2queen room in Terra Haute?! (I used my rewards for this stay) & chose it based on high reviews. We stayed here for the Ride Across Indiana (well over 600 + people) event- they start early so we all have to leave by 5:30/6:00. We asked what time breakfast would be put out- “7:00am” okay- we leave early- can we have a grab and go option? - “ no, we don’t do that”. Bummer. How about coffee and tea? “No. But I will see what we can do.” I just visited over 10 hotels in the past two weeks on a road trip. Every single one offered, coffee, tea, and water in the lobby at all times. There was none here. Every ice machine on every floor was out of service. Front desk women were inconsiderate & not welcoming. No hospitality. Not enough towels or coffee for room occupancy. AC broken. 1 pillow per person - first time for that one. In the am they were setting up breakfast and had some fruit and muffins out (but lights were still off) I attempted to grab some and was told they are closed and not to go past her barrier (as she walked outside for her break) Yikes! Thankful- no bed bugs, and room seemed to be clean enough. Would not choose this hotel again. Dinner at steakhouse was wonderful but found out I could have shown rm key for discount.
2023년 7월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
Thank you for choosing to stay with us, I will speak with my management team to see if we can implement some of the things you mentioned. I do hope you choose to stay with us in the future. Enjoy your day Stephen

8/10 - 좋아요

Marva

2023년 7월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
Thank you for staying with us, I hope you have a great day.

10/10 - 훌륭해요

Marianna Marie

Everything was perfect thank you
2023년 7월에 2박 숙박함
답변 제공: Tony 님, 2023년 9월 7일
Thank you for staying with us, I hope if you're ever in the area again you choose to stay with us.

4/10 - 별로예요

Larry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty Hotel
Tried to give us a different room than what we reserved. Then when we got a room like what we reserved the shower was dirty and the whole room smelled like mold. I would not recommend this holiday inn to any body!!
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

tina

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Dale

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
How unprofessional the front desk overnight guy was. His name was Christopher. He shouldn't work with the public. His body odor was absolutely horrible and he was on a power trip
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Steven

가족 여행
별로예요: 청결 상태, 객실의 편안함
2023년 6월에 1박 숙박함