숙박 시설 정면

베이몬트 바이 윈덤 텍사캐나 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 텍사캐나
5102 N State Line Ave, Texarkana, AR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 840개 이용 후기 중 264개" "
평점 8 - 좋아요. 840개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 840개 이용 후기 중 168개" "
평점 4 - 별로예요. 840개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 840개 이용 후기 중 59개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Russ

가족 여행
별로예요: 편의 시설/서비스
When I arrived I was shocked the place was run down there were people standing outside that looked very shady and made my wife and me very nervous the parking lot was empty and if I could have canceled my stay so I would not lose my money I would have instantly but my on line booking would not let me so I went in and it got worse the elevator looked like it was a service elevator for freight not visitors and the room was horrible only 5 Chanel’s on the tv the phone did not work there was no internet connection Iam 78 years old and have stayed in hundreds of motel hotels and never was I as afraid as I was at this motel low life low life hanging outside all night when we got into are room we never left until the morning and we did not wait for Breakfast we got out and will never stay at another Baymont again we even put the desk chair that was wore out under the door handle while we slept and I kept my Gun on the night stand next to me . No no no do not stay here unless you like Filthy!!!!!! And I hope I get my $100. Security deposit refunded to my Credit Card
2024년 5월에 1박 숙박함
답변 제공: Hotel Management, Baymont by Wyndham Texarkana. 님, 2024년 5월 21일
Dear Valued Guest,Thank you for sharing your feedback. We are truly sorry for the inconvenience these issues caused during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we did not meet your expectations.We want to address some of the concerns you raised: 1. Security Measures: Our property is well-secured with 24/7 camera monitoring. In addition, the local police officer often conduct routine patrols around the area. Many guests feel comfortable walking around the hotel premises at night. 2. TV and Internet Issues: We understand the importance of reliable amenities. If there are any issues with TV channels or internet connection, our front desk team is always ready to assist and resolve them promptly. We take pride in maintaining good internet connectivity and rarely receive complaints in this regard. We apologize if this was not your experience. 3. Cleanliness and Maintenance: We are committed to maintaining a clean and welcoming environment. We will review your feedback with our housekeeping and maintenance teams to address any shortcomings immediately.We understand your disappointment that your experience did not reflect the standards we strive to uphold. Your feedback is invaluable in helping us improve. We understand the inconvenience of waiting for your deposit refund. While we can't expedite the process as it's handled by your bank, we recommend contacting them for a more precise timeframe on when the funds will be credited back to your account."I would like to thank you for taking the time to comment on your concerns with us. There’s no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice Place! Perfect for my needs
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 19일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 - 괜찮아요

Susan

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here last year and found it to be a nice place. This time, it seemed to be run down. Things were not working or not available. What used to be a good, hot breakfast was quite limited. We stayed in a room that allows pets and i had an allergic reaction, making me wonder if the room was cleaned adequately. I don't usually have reactions. Staff was helpful.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 5월 18일
I’m concerned about the inconvenience you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. Again, I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very polite. Breakfast consisted of cereal, toast with jelly, biscuits and gravy and more. The juice machine was out of order. Bed was clean with abundant pillows. Coffee pot inside room could have worked better, but if you fiddled with it, it made a weak cup of Joe. Overall, I would stay there again.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

David 님, Belize city

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast
2024년 5월에 1박 숙박함
답변 제공: Hotel Management, Baymont by Wyndham Texarkana. 님, 2024년 5월 10일
Dear David,Thank you for taking the time to share your positive feedback about your recent stay at Baymont by Wyndham Texarkana. We appreciate you choosing us! Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Sarah

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was horrible!! Watery gravy. No protein. No juice.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team,Baymont by Wyndham, Texarkana. 님, 2024년 5월 9일
I’m concerned about the inconvenience you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. Again, I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.

6/10 - 괜찮아요

James

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

Keqin

좋아요: 청결 상태, 직원 및 서비스
The staff was very nice. The facility is a bit of old, especially the AC, kind of loud. But the price is very economic, good for an overnight stay for the travelor.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 4월 28일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

6/10 - 괜찮아요

Kelly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My sheet was torn. There was a stain on the floor that looked like blood. I was told that breakfast was from 6-10 and when I went down at 9:30 there was nothing there.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 4월 28일
I’m concerned about the inconvenience you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. Again, I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.

10/10 - 훌륭해요

Susan

반려동물 동반 여행
Check in was easy and quick, the young man was helpful and friendly! My room was clean, fresh smelling and the hot shower was just what I needed after driving all day! What a pleasant place to stay!! And pet friendly!!!
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 4월 24일
Thank you for staying at Baymont by Wyndham and sharing your experience with us and other travelers. We love to receive such positive feedback as it lets us know we are on the right track. The staff takes pride in a providing a warm, clean and well maintained property and we are so glad we delivered to our guest. We hope we have the chance to welcome you back very soon!

10/10 - 훌륭해요

Jade

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 14일
Dear Jade,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to-receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant-than the previous one.

6/10 - 괜찮아요

Rose

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 4월 22일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

geoffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bon rapport qualité prix
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 4월 22일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Jade

2024년 4월에 4박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

6/10 - 괜찮아요

Lakrisha

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedding, towels, and chair were VERY stained. The room smelled like smoke. The floors don’t look like they have been cleaned in weeks and the mini fridge didn’t work at all. Great shower though and the staff was very friendly. It’s not bad if you just need a bed for a night, its dealable.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 4월 19일
Dear valued guest, I’m concerned about the inconvenience you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. Again, I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.

4/10 - 별로예요

Gerard 님, Pittsfield

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We knew what we were getting into prior to arriving at this property but due the eclipse this was the only property with availability in the area for which we were extremely grateful for.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 4월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Jade

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, safe and kind.
2024년 4월에 5박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 4월 16일
Thank you for staying at Baymont by Wyndham and sharing your experience with us and other travelers. We love to receive such positive feedback as it lets us know we are on the right track.The staff takes pride in a providing a warm, clean and well maintained property and we are so glad we delivered to our guest. We hope we have the chance to welcome you back very soon!

10/10 - 훌륭해요

Lori

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 5월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: The Hotel Management Baymont by Wyndham,Texarkana. 님, 2024년 4월 13일
Dear Keith,Thank you for choosing Baymont by Wyndham for your recent stay in Texarkana! We appreciate you taking the time to share your feedback with us .We take pride in providing our guests with a comfortable and enjoyable experience, and we're thrilled to hear that we met your expectations. We'll be sure to share your kind words with our staff – they work hard to ensure our guests have a great stay. We look forward to welcoming you back to Baymont by Wyndham , Texarkana again soon!

2/10 - 너무 별로예요

Melanie

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 4월 28일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Belinda

가족 여행
좋아요: 직원 및 서비스
Area looked little run down
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 3월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

8/10 - 좋아요

Gary

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 3월 15일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 - 너무 별로예요

Donna

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 3월 15일
Dear Donna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Jerome 님, Houston

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Property is average. Was certainly a great hotel at one point but not anymore. Beds were comfortable, bedroom all together was acceptable. My main point of contention was the breakfast... No eggs, no sausage, no bacon, no gravy... Nothing warm... ONE yogurt (I had to request another one for myself). Bagel but no cream cheese for it. Few slices of bread... We had to go somewhere else to get breakfast...
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 3월 14일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Tony

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 3월 6일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was quiet and comfortable. Front desk staff was very friendly.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texakana. 님, 2024년 3월 1일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

2/10 - 너무 별로예요

Rory

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ask for deposit afterwards not beforehand!
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham, Texarkana. 님, 2024년 3월 1일
I apologize for any inconvenience this may cause. As per our authorization pending deposit policy, the deposit will be credited back to your account within 4 to 5 business days.The specific wait time can vary depending on the financial institution and the type of deposit.If you have any questions or concerns about a specific deposit or your bank's authorization pending deposit policy, I recommend contacting your bank directly.

2/10 - 너무 별로예요

Johnny

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had two of my drivers try to check in at 2 AM when the room was rented for the previous evening. The lady at the front desk told them they could not check in because it was after 1 AM…. Very unprofessional reported her to Expedia, and requesting my money back.!
2024년 2월에 1박 숙박함
답변 제공: Hotel Management, Baymont by Wyndham Texarkana. 님, 2024년 2월 23일
I’m concerned about the inconvenience you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.Again, I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction.We look forward to serving you again in the near future.

8/10 - 좋아요

janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After long travel,We just need a clean comfortable room without any expensive extras. Don’t use /need a pool or exercise room . We typically arrive 9-10:00 @ night & just want a good night sleep. Coffee maker , fridge are nice. 3rd floor room facing back area was quiet. Breakfast was very minimal. After Covid issues did away with breakfasts at most hotels , most have not brought back many good choices, so we don’t count on it anyways. It was easy off the hywy to find the place, nice for when you’re quite tired & don’t know the area well enough to go on a hunting expedition to find a hotel. Price was good too. Lower than some others in the area.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 2월 21일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 - 별로예요

nancy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a trip
The room was set up for 1 person not a couple The breakfast was awful Biscuits cold and hard. Eggs were cold. Gravy was cold Will not stay at that one again
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 2월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 - 별로예요

Anna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 2월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Crispian 님, Oklahoma City

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property had roaches.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 2월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 - 너무 별로예요

Joshua

별로예요: 숙박 시설 상태 및 시설
Nice hotel , HORRIBLE CUSTOMER SERVICE
The lady at the front desk was extremely rude. She was not in any uniform had no name tag and acted as if she was annoyed that I was there to check in. Felt completely unwelcome by the staff there, especially with the lady at the front desk
2024년 1월에 1박 숙박함
답변 제공: Hotel Management, Baymont by Wyndham Texarkana. 님, 2024년 2월 5일
I’m concerned about the inconveniences you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy.A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. Once again I apologize for the disappointing experience you had at our hotel. I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfactionWe look forward to serving you again in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 2월 5일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Making coffee was a trouble.
The room was comfortable and clean. Only problem we had was with the coffee pot. Not sure if it was missing a part or was broken. The small black tray that is suppose to slide into the coffee pot kept falling out. We had to hold it in to make coffee.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham. 님, 2024년 1월 27일
I’m concerned about the inconveniences you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you’re unhappy. A hotel is defined by the quality of service it provides to its guests. Because our success is measured by how our guests evaluate our service and facilities, I want you to know that comments and suggestion are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area. I would like to thank you for taking the time to comment your concerns with us. There’s no excuse for anything less than complete guest satisfaction.We look forward to serving you again in the near future.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Texarkana. 님, 2024년 1월 21일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 - 훌륭해요

YUN

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
OK
2024년 1월에 13박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham. 님, 2024년 1월 27일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham. 님, 2024년 1월 21일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

2/10 - 너무 별로예요

Marcos

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not for families.
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 16일
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 - 좋아요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

William A.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

Cherie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better than expected
The price was right. 100 deposit was waived. Check in was easy. Shower was hot. No complaints from us at all
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 10일
Thank you for taking the time to fill out our online survey with such positive feedback! I am writing to let you know how delighted we were to receive your kind words of praise our hotel. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 - 괜찮아요

Carol

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Easy access
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 10일
Thank you for your kind words and compliments. We’re happy to hear your stay was great. We certainly spend a lot of effort to maintain our facilities on top level; it’s also nice to hear that you highlight our team members.Thank you again and see you in the near future.

6/10 - 괜찮아요

Heather

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It is what it is for that price. Pro's - Night clerk friendly, hotel was clean, other guests was awesome Con's - They required a security deposit when checking in. Then when checking out, they had to inspect your room to verify it was ok before giving back your deposit. Seemed very shady. Booked 3 rooms - Of the 3, 1 room had to be switched since the tv was not working and another room had a noisy a/c/heater -didn't need it so did not bring it to their attention as it could be shut off. Breakfasts Bar - Had several warnings that it was for guests only and that everything must be consumed on property. Seemed redundant Restrooms - No restroom on first floor, could only go to your room to use it. Beds - Hard as a rock, however some of the group thought the beds was great Would I book this place again? I cannot say we would never rent from them again however I would see what else is available before going back. Policies was too much like being in another country and not in the US.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Sandra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
no shower curtain! Bathtub was filthy and disgusting!!!
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for the money
Was very eco friendly and inexpensive. Close to the airport and shopping.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham Texarkana. 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

Susan

좋아요: 직원 및 서비스
This motel had a wonderful bed and linens. It was not as clean as I would have expected. The bathroom floor and toilet were not fully cleaned and the carpet smelled, as did the hallways and elevator--not horribly, but not clean, either. The room we were in definitely needs some attention. The bathroom door did not close, the heater/fan unit made such a horrendous noise that we turned it off, and the hairdryer did not work-- all very inconvenient. The breakfast was good. I would not stay here again without checking out the room first.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 10일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

Laura

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
I called about 6 times for them to come help with the heat because it wasn’t working they sat in the office and didn’t think to answer the phone
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Wyndham by Texarkana. 님, 2024년 1월 1일
Thank you for bringing this matter to our attention. I understand your concern about the hot water issue during your stay at our hotel; we appreciate it. At the same time, our maintenance team checked and confirmed everything was okay, and the front desk associate moved you to a different room. We are happy to let you know that hot water availability is consistent. We accommodate many guests each evening and strive to satisfy their stay. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. The comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Again, thank you for taking the time to share your concerns with us.We look forward to serving your future lodging needs.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team, Baymont by Wyndham,Texarkana. 님, 2023년 12월 31일
Thank you for taking the time to fill out our online survey with such positive feedback! I am writing to let you know how delighted we were to receive your kind words of praise our hotel. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town