Find hotels in The Cliffs, Arden

"We paid extra for a pool room. Pool was filled and it was 80⁰ outside but pool isnt opened until may (we were there in late march). Fire alarm went off evacuating the entire horel 3x between 1:30 am and 4am waking us up all night. Also be aware that this is a dog friendly hotel. "

"Property is new and nice. The rooftop bar and restaurant is very lovely. The rooms are stylish with great views. There seems to be some issues with the key card elevator at times I saw staff struggle as well as once on my own technology at check-in seemed to be very challenging so the property is still working out the kinks, but the reason I did not give five stars is because I left both my Apple computer and phone charger plugged into the bed. I actually had a picture of it because I took a picture of the chair that I liked beside it as soon as I left. I got home a few hours after check-in I let a staff member know when I called who I believe was the manager. He said he would check and get back to me. I sent a picture to an email. He never got back with me then I was told to join some type of Lost and Found. I went through that whole process only to be told they were not found. I’m in the hospitality business. That’s not how you do things."

"Staff was great, bar services were good, and the restaurant was good, but the restaurant was not open for breakfast as advertised. "

"The AC did not keep the room cool enough during the night. "

"Clean room! Accommodating staff! Breakfast at the door! Wine hour from 5-6 with charcuterie. Walking distance to shops and eateries. "

"The staff is absolutely amazing. They are so helpful and kind. "

"Room was clean. Breakfast was good, but I was charged $25 for parking of which I was not informed of upon check-in. To top it off, I was charged double for my room for smoking when the only thing I did was fix a cup of coffee in the coffee maker provided by the hotel. Thoroughly disgusted."

"Nice breakfast!"

"Absolutely perfect!"