First off the general manager is never on property, she handles all business with her employees over the phone. Stayed at hotel for several weeks waiting for house to be renovated. Housekeeping staff was amazing and friendly and did their best to accommodate my family. Asian lady closed breakfast early and then snapped at my kids for not understanding that she was shutting down breakfast. Front desk clerk name Sky clearly could careless about her job none the less the plp who come in and out hotel. She never had an answer for anything, held personal conversations (cursing and all) on her phone while checking in guest, went to lobby one day and she even had her baby behind the desk while she worked. She’s also the one who told me hotel couldn’t take cash, so then she charged my card and then when the charge was pending, told me I would then either have to pay cash for the night or leave, told me they didn’t charge my card ( they clearly did) and that the money would be returned back to my card. It never was. Called corporate who then told me they would have to wait to speak to the general manager ( who is never present at the hotel) to verify my refund. I’ve never seen a hotel ran like this, but it’s understandable being that there is never a manager around, please do not stay her, def recommend Baymont right next door, they were just a lil pricey for my current situation, but I should’ve payed to stay there rather then deal with the BS at quality in.