8/10 - 좋아요
Riana
2024년 5월 30일
좋아요: 직원 및 서비스, 객실의 편안함
Great customer service w/ unexpected guests
We were excited for our 1st stay here. There were a few things we wished were better. The cleanliness and noise level weren't the best. We checked in to cabin #4 and shortly after found ants all over the sofa, floor, bedside table, and on our bags we set down near them. We asked Ottavio, who checked us in, for bug spray which my husband sprayed in the room, yet there were still a lot remaining. My husband and Ottavio easily found the source of the ants, leftover food under the couch cushions, and they cleaned the couch.The room just hadn't been cleaned properly. I wasn't ok with sleeping in a room with a bunch of ants. We decided to notify our host Trey, he immediately accommodated us by refunding our money and also moving us to a different cleaner cabin #2. Both our host and Ottavio were extremely helpful in resolving the issue and so apologetic, which made us feel better. At night the guests in cabin #3 were even louder than their loud music. It was as if they were on our patio outside our door. We checked out on a Monday morning shortly after a construction crew arrived and began making noises around 9am. We were unaware of any construction happening as it was not specified on hotels.com booking and we were glad to be checking out early. Overall our experience wasn't what we had hoped for, a calm getaway in a remote area away from the party scene in playas. However the place is beautiful and the customer service was great, which is why we gave more stars in the rating.
Riana
2024년 5월에 1박 숙박함