룸, 킹사이즈침대 1개 | 로비

포 포인츠 바이 쉐라톤 토론토 에어포트 이스트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 259개 이용 후기 중 133개" "
평점 8 - 좋아요. 259개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 259개 이용 후기 중 25개" "
평점 4 - 별로예요. 259개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 259개 이용 후기 중 6개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 3월 9일
Hello Anonymous, Thank you for your review ! We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Live Music au pub WoW! La chambre était belle, propre,moderne! J’ai adoré !
2020년 3월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 3월 8일
Bonjour Anonymous, Merci de rester avec nous. C'est super d'entendre que ça s'est bien passé. Nous espérons vous revoir bientôt!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay.
It wasn't too bad. Originally had a room on the 8th which had too much wind noise on it. However, they immediately moved us to a room on the 5th which was much better. Service seemed decent. Room was clean. However, none of the devices through the tv worked (Hdmi hook up/ mirroring for phone or blue tooth). It is an older building originally so for the cost it's a bad go.
2020년 2월에 2박 숙박함
답변 제공: GM 님, 2020년 3월 7일
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: GM 님, 2020년 3월 7일
Thank you for the 5 star review of our hotel and your stay here; we really appreciate it. I am thrilled to know you have enjoyed your stay here. We look forward to serve you again in the nearbfuture.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 3월 6일
Dear Anonymous, Thank you for choosing us ! We are glad that your stay went well. Our teams work hard to ensure our guests have a great experience. Hope to see you again in the very near future !

8/10 - 좋아요

Grant

2020년 2월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 28일
Thank you for the time off your day to give us a review we highly appreciate the 10 out of 10 rating. We are joyous to know you have enjoyed your sty here. Thank you once again.

6/10 - 괜찮아요

pascal

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 28일
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태
2020년 2월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 25일
Thank you for the time off your day to give us a great review; 5 star rating. We highly appreciate the feedback. Thank you once again.

8/10 - 좋아요

milan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 2월 23일
Dear Milan, Thank you for reviewing us 8/10. It is good to hear you enjoyed your stay here. Should anything we could have done to enhance your stay experience, please let us know.

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Guest Services Team 님, 2020년 2월 23일
Hello John, Thank you for your review. We are glad your stay went well. Hope it is not too long until we see you again !

10/10 - 훌륭해요

Abby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay, but far from the city
An overall nice stay in Toronto. The hotel was very nicely updated. The staff was very helpful and friendly. However, the restaurant in the lobby wasn't anything to write home about, and it was awfully far from downtown. We spent over $40 CAD one way into the city every day. Would stay much closer next time.
2019년 9월에 1박 숙박함
답변 제공: GM 님, 2020년 2월 19일
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon. Yes, we are 15 kilometers from downtown Toronto. There are many ways to get to downtown Toronto. I apologize if all the options were not provided to you. other options are; airport train express; cost is about $13.00. Subway is only $6.00 per person. We look forward to serve you again.

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 2월 17일
Hello Darren, Thank you for reviewing us. Glad to hear your stay went well. We hope it is not too long to see you again !

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bathroom was updated, which I appreciated, and I always like complimentary bottles of water which they included.
2020년 2월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 2월 16일
Hello Anonymous, Thank you for reviewing us. We are glad that you enjoyed the newly renovated room with updated bathroom. Hope it is not too long until we see you again !

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Friendly Staff , clean, good food at restaurant. I’d definitely book again
2020년 2월에 1박 숙박함
답변 제공: Guest Services Supervisor 님, 2020년 2월 12일
Hello Anonymous, Thank you for your kind words ! It is great to read you enjoyed our renovated room, and great service from our hotel associates. Hope it is not too to to see you again !

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
2020년 2월에 2박 숙박함
답변 제공: Guest Services Supervisor 님, 2020년 2월 12일
Thank you for rating us 5/5. It is glad to read you enjoyed your stay. Hope it is not too long until we see you again !

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is located right beside train tracks. Frequent and loud
2020년 1월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 31일
Dear Anonymous, Thank you for sharing your review with us. You might be able to hear outside noise if you are a light sleeper, but not to worry !Complimentary earplugs are available at front desk at your request. Thank you once again for reviewing us, and we hope to have another opportunity to welcome you back in the future.

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 26일
Dear Anonymous, Thank you very much for choosing us ! We hope it's not too long until we see you again in the near future.

10/10 - 훌륭해요

M

2020년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 3박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 22일
Dear Anonymous, It seems that you were not satisfied with your reservation here with us. We apologize for that. Please do not hesitate to reach out to us should anything you want to discuss. Hope to hear from you soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
L accueil était excellent Rien ne m a vraiment déplu jusqu’à preuve du contraire
2020년 1월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 19일
Hello Anonymous, Thank you for choosing Four Points Toronto Airport East. We are glad to hear you enjoyed your stay with us. Hope it is not too long until we see you again.

10/10 - 훌륭해요

Judi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 11일
Dear Judi, Thank you for sharing your stay with us. We are glad that your stay went well. Hope it is not too long until we see you again in the very near future !

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 11일
Hello Anonymous, Thank you for reviewing us. We are glad your stay went well. Please do not hesitate to let us know should anything we can improve to elevate your stay. Hope to see you again very soon !

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2020년 1월에 2박 숙박함
답변 제공: Guest Services Team 님, 2020년 1월 11일
Hello Anonymous, Thank you for sharing your review with us. We see that you were not satisfied with your stay, please accept our apologies for that. Please do not hesitate to let us know what we should have done to improve the stay experience. Hope we will have another opportunity to welcome you back in the near future to show you how a true Four Points stay should be !

10/10 - 훌륭해요

Alex 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a restaurant (Fionn Maccools) directly in the hotel which made everything a bit easier. The room was clean, the bed was super comfortable and the tv was set up so that you could cast your shows/videos from your phone, onto the tv which was awesome. Will definitely stay here again!
2020년 1월에 1박 숙박함
답변 제공: GM 님, 2020년 1월 8일
Thank you for taking time out of your day and giving us feedback. We are joyous to know you had a good experience with our hotel facilities. We look forward to see you again!

10/10 - 훌륭해요

Domenic

좋아요: 직원 및 서비스
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2020년 1월 3일
Thank you for taking the time to send a review on your recent stay here at the hotel. We appreciate your feedback. We hope to see you soon.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
There was not enough towels for me and 3 children. There is not enouth of the soap. Drain opening needs to be done in each unit. I wasnt able to use a sink in a washroom because it was stuck with previous customets hair pieces and other dirt.
2019년 12월에 2박 숙박함
답변 제공: Guest Services Team 님, 2019년 12월 31일
Hello Anonymous, Thank you for sharing your stay with us. We do apologize to hear you did not have enough soap and towels during your stay. For your future stay, please do not hesitate to let us know upon check-in or a quick phone call to the desk during your stay for extra amenities. Your review has been shared with our Housekeeping and Maintenance team as a way to improve our guests' experience. Have great happy new year, and we hope to see you again whenever your travels bring you to the area !

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have a good parking Space I Will be nice If they have room service specialist in breakfast
2019년 12월에 3박 숙박함
답변 제공: Guest Services Team 님, 2019년 12월 29일
Dear Anonymous, Thank you very much for sharing your review ! We are delighted to hear you enjoyed your stay. Our restaurant Fionn Maccools can only do take-out, but Front Desk team can help bring food to your room. Thank you once again for your candid feedback, and hope it's not too long until we see you again in the near future !

8/10 - 좋아요

gr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: Guest Services Team 님, 2019년 12월 29일
Thank you for sharing your stay with us. We hope to see you again soon. Happy holidays to you and your family !

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2019년 12월 26일
Thank you for sharing your experience. We are delighted to be rated 5 star. We look forward to serve you again.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was excellent, the room was perfect and the bar/restaurant was very nice.
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2019년 12월 26일
We are delighted you have enjoyed your stay here. Thank you for your comments on our customer service. It is an honor to be rated 5 star. We look forward to see you again.

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2019년 12월 23일
Thank you for sharing your experience of your most recent stay with us. We look forward to serve you again.

8/10 - 좋아요

tsiyona

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 5박 숙박함
답변 제공: GM 님, 2019년 12월 18일
We are pleased you have enjoyed your stay here. Thank you for the review as it has given us tips on what we should work on in the future.

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2019년 12월 18일
Thank you for sharing your experience here. We hope to see you in the near future.

6/10 - 괜찮아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fix your door seals
Doors “howl” all night due to wind outside. Barely slept for 2 days.
2019년 12월에 2박 숙박함
답변 제공: GM 님, 2019년 12월 12일
Thank you for the feedback we really appreciate it. I am sorry to hear that you did not sleep because of the wind outside. I have become aware that some of our guest are light sleepers; earplugs are available at our front desk for guest who are sensitive to noise. We look forward to serve you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and friendly. there are four differfent locations. make sure you go to the right one. they all have the same name
2019년 12월에 1박 숙박함
답변 제공: Guest Services Team 님, 2019년 12월 12일
Hello Anonymous, Thank you for your review ! Hope to see you again very soon.

10/10 - 훌륭해요

MM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you are staying at this propery you require a vehicle. Otherwise lots of money for uber. It is in a high way (the 401) and is close to the airport.. but far enough you need a ride. There is a Walmart on the other side of the high way with some fast food options. No fine dining beside the restaurant in the hotel. Rooms and service are great!! hotel room is spacious. The higher end room has a little kitchenette with plates, cutlery and a litte burner with pots.
2019년 12월에 1박 숙박함
답변 제공: Guest Services Supervisor 님, 2019년 12월 11일
Dear MM, Thank you for sharing your stay with us. We are delighted to read you enjoyed our newly renovated room with upgraded amenities, and most of all, the service provided by our hotel associates. Looking forward to your next stay ! Ryan

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff and clean rooms. Convenient to the Yorkdale mall and priced well
2019년 12월에 1박 숙박함
답변 제공: Guest Services Supervisor 님, 2019년 12월 9일
Hello Anonymous, Thank you for staying with us. We are delighted to hear you enjoyed our newly renovated rooms, convenient location, and the service from our staff. Hope to see you again soon ! Ryan

8/10 - 좋아요

Vera 님, Grand Bend, ON

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room. Updated, comfortable and well appointed. The only negative was the window shade was not a blackout blind. Other than that, would recommend the hotel and would stay again!
2019년 12월에 1박 숙박함
답변 제공: GM 님, 2019년 12월 9일
Thank you for taking the time to comment on your recent stay here at the hotel. We appreciate your feedback, as it gives me a focus on what needs to be improved. We hope to see you soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Guest Services Team 님, 2019년 12월 9일
Hello Anonymous, Thank you for rating us 5/5. We hope to see you again soon !

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 12월 8일
Dear Anonymous, Thank you for your candid review 10/10 ! We are glad you enjoyed your stay with us. Looking forward to your next stay with us ! Ryan

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reastaurant bar and staff were wonderful! No sauna or steam rooms though!
2019년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 12월 5일
Hello Anonymous, thank you for your review. It's great to read you found our on-site restaurant Fionn Maccools and its staff wonderful. We do not have Sauna or Steam room at this moment, but who knows what future holds ! Hope it's not long until we see you again in the very near future. Ryan

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 12월 3일
Thank you for reviewing us 5/5 ! Glad to hear you enjoyed your stay. We hope to see you soon. Warm Regards, Ryan

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 12월 1일
Hello Anonymous, Thank you for reviewing us 10/10. We are glad to hear you enjoyed our newly renovated hotel. Hope to see you again soon ! Ryan

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent stay
I really just spent the night there. But it was clean, staff were friendly, and the room was clean. It was a decent stay.
2019년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 11월 30일
Hello Anonymous, thank you for sharing your stay. I'm delighted to hear you found our newly renovated hotel clean and most of all you had the great service provided by our hotel associates . Please do not hesitate to let us know what we can improve to get a prefect score from valued guests, such as yourself. Ryan

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
PRO-Property was clean and very tidy. CON-Rate charged per night $135 was higher than advertised on internet $104. Reason - demand was high.
2019년 11월에 2박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 11월 30일
Hello Anonymous, thank you for reviewing us. We are glad that you found our newly renovated hotel clean and tidy. In regards to the rate, we certainly have our rates competitive with the airport area that might cause fluctuation during "peak time". We strongly recommend our guests to book reservation early in advance to enjoy Special Advance purchase Rates. Thank you once again for sharing your stay. We hope to see you again soon. Ryan

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
2019년 11월에 3박 숙박함
답변 제공: GM 님, 2019년 11월 28일
Thank you for your feedback, we are delighted you have enjoyed your stay here. We look forward to serve you again in the near future.

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent customer service
Great customer service. I'm sorry I didn't get their names but we checked in around 1pm on Nov 25th. When we got to our room they called almost immediately to make sure the room was ok and upon checkout they also asked how our night was. I will definitely stay here again.
2019년 11월에 1박 숙박함
답변 제공: GM 님, 2019년 11월 27일
Thank you for giving us a review. We are pleased you have enjoyed your stay and we appreciate your comment on our customer service. We look forward to have the pleasure to serve you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everythingbwas great. Clean. Fast. Good staff. No problems at all
2019년 11월에 1박 숙박함
답변 제공: Front Office Supervisor 님, 2019년 11월 24일
Hello Anonymous, Thank you for sharing your stay with us ! We are delighted to hear you enjoyed our renovated hotel and also the service provided by our hotel associates. Looking forward to your next stay ! Ryan