8/10 - 좋아요
Yeon jin,
2022년 9월 18일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed everything from check-in to check-out and breakfast. The staff were super friendly and did their best to help the guest.
However, one thing, when I came in after a long-oneday trip on the second day, the old man at the reception.
He was on the phone, and I waited for a few minutes,
I was quite tired, but he keep talking via phone.
Once he finished his call, he didn't give me the key, and suddenly said, "You... pay." (He spoke to me in French)
There was no explanation about pay, when I checked in, so I thought that I would be pay on check-out time, or it would be automatically paid with a connected card.
(Of course who did not pay and go?? I was ready to pay!! and pleased to pay!!)
Without any explanation, it was very very unpleasant experience and upset moment,
Just say "Pay !!!" to guest who was tired from walking all day. What a rude...
I talk to him "Give me the key first, I have cash and wallet in my room" Then he gave me a key...
Other than that, it was on best location, friendly staff (except one), and even though no elevator, staff will bring your bag up to your room.
Thank you.
Yeon jin,
2022년 9월에 2박 숙박함