First of all, we booked this for a two day visit to Townsville, this place is a solid 20-25 minutes away from real Townsville, such as The Strand or the main streets. Secondly, the beautiful header picture of a glamorous looking pool, is actually the public pool in the area, it’s not the hotel facility, which is pretty deceptive for the first photo to be featured. The receptionist was pretty offhand and disinterested in accomodating my request for a quiet location, which she dismissed. In fact the bedrooms back into the busy highway and were very noisy. Other guests slamming the doors was also very loud and woke us up. The wifi was terrible, couldn’t even open a WhatsApp image. The receptionist only gave us one key which I didn’t realise until too late, that we needed a key to work the elevator or even exit the building. This is part of a huge 7 tower residential complex. The key also didn’t provide access to the small pool. This place could’ve been great, but it wasn’t.