Thank you for your feedback. I am sorry that we were not able to meet your expectations. We have passed your feedback along to senior management for review.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback. I apologize that the bed did not meet your expectations. Thank you for the recognition of our team members!

Dear Jean, thank you for your feedback. We hope to see you again soon!

Valued Guest, thank you very much for your feedback. I sincerely apologize for the disruptive stay that you had. We have escalated these concerns and will get them addressed. Thank you again.

Dear Karen,Thank you for sharing your feedback about your recent stay. We apologize for the inconveniences you experienced. We are sorry for the cleanliness issues in the elevator and room. We will address this with our housekeeping team.We regret the lack of towels, washcloths, and kitchen utensils. Our team will improve our inventory management and provide the necessary items.We apologize for the room odor and maintenance oversight around the bathroom sink. We will promptly address these issues.Regarding our hotel's target audience, we are open to both long-term rentals and leisure guests. We will update our website to provide clear information.We appreciate your feedback and hope to welcome you back for a better experience.

Dear Leif, Thank you for your feedback.

Tony, thank you for your review and feedback! Our rooms do not come stocked with kitchenware, but it is available for purchase at the front desk.

Thank you for the wonderful review. Staff truly enjoys the opportunity to serve and create an approachable atmosphere. I will share the great news, and we look forward to serving you again.

Thank you for the wonderful review. I will share the news with staff. They, as well as me, enjoy knowing our hard work helped make your stay enjoyable. Again thank you!

I apologize for the hotel not meeting your expectation. We are aware that some areas are in need of updating. Currently, we are scheduled, next month, for a refresh. We truly hope to serve you again.

I certainly apologize that you did not enjoy your stay. Extended stay is certainly different from the typical night in/night out hotel. Again, I apologize that that your stay was not not pleasant.

I apologize that your stay was not pleasant, however, the hotel is far from disgusting. If you are not accustomed to extended stay living, it can be a huge disappointment with no breakfast and very little amenities.

Unfortunately, we do have a cancellation policy that adheres to all guests. We would love to have you stay with us again.

Thank you for such a wonderful response. I will let all staff know. Thank you!

I apologize that your room was not ready. Hotel check-in begins at 3:00pm but guests are not guaranteed a specific time. We do our very best to meet those time frames. Again, I apologize for the inconvenience.

I apologize that we did not meet your expectation. Employees worked hard to get your room ready but did not meet the time frame. This was due largely to the amount of checkouts the previous day. All rooms are inspected to ensure guest readiness prior to placing in our system. Again, I apologize for not meeting your expectation.

I apologize that you needed extra blankets and none were provided. As far as the general manager, I must have missed you because I was there the whole weekend due to us being short staff. Again, I apologize for not meeting your expectations.

I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

We do apologize for not having your room ready. The hotel failed you. We are in the process of hiring additional staff, and we hoped it would have been prior to your arrival. Again, I apologize for failing you.

I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

I apologize that we didn’t meet your expectations. I would love to know where we failed, so we can correct the issues. Again, I apologize and hope you will allow us the opportunity to serve you again.

I apologize that the cleaning schedule was not made aware to you prior to your stay. It can certainly be frustrating. The costs saved allow us to offer cheaper rates. I do hope that you will continue to stay with us when you are in town.

I want to apologize for not getting back to you any sooner. Actually, I am out of the state for an unexpected family matter. Our hotel is not a night in/night out hotel. We serve, primarily, extended stay guests. Low price and very few amenities. I will speak with staff in reference to your issues and respond back accordingly. I do apologize that we did not meet or exceed your expectations.

I certainly apologize that we did not meet or exceed your expectations. The noise level is controlled by staff if we are made aware of the issue. I have had to give ultimatums to guests for noises and dogs barking. Looking at your folio, it does not indicate that staff was aware of any of your issues. Next time, please let us know, so we can help make your stay a much more enjoyable stay.

The hotel is scheduled for a refresh in October that should alleviate some of those concerns. I certainly apologize if your room smelled like smoke. As with any hotel, we do have guests that refuse to follow guidelines. We always evict them and ensure the room has been ionized prior to placing back in the system.

I apologize that the hotel didn’t e ceded your expectations. I will speak with staff over the cleanliness because this is concerning. All floors are swept and mopped as the housekeeper exits the room and then validated for cleanliness by an alternative staff member. I will re-evaluate this process. As far as coffee, it is not an offered amenity with the Woodspring Suites properties. Again, I apologize that we didn’t exceed your expectations. Hopefully, you will afford us the opportunity to make your next stay much better.

We were excited to have you stay with us and look forward to your return. Thank you as always and have a blessed day.

We apologize that we did not exceed your expectations. I hope that you will consider giving us the opportunity to make it right for you in the future. Again, I apologize.

We certainly apologize that when you booked that it wasn't explained to you how extended stay hotels work. There are very few guest amenities associated with our property and ice is one of them. As far as the parking lot and exterior of the building, some mornings it is a bit overwhelming, but we do clean it, daily. Again, I apologize for not meeting or exceeding your expectations, but we hope to serve you again in the future.

I apologize for not meeting or exceeding your expectations, but we hope to serve you again in the future.