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Reviews of DoubleTree by Hilton Tucson Downtown Convention Center

4 out of 5
DoubleTree by Hilton Tucson Downtown Convention Center
280 S Church Avenue, Tucson, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 747 out of 962 reviews" "
Rating 8 - Good. 136 out of 962 reviews" "
Rating 6 - Okay. 41 out of 962 reviews" "
Rating 4 - Poor. 23 out of 962 reviews" "
Rating 2 - Terrible. 15 out of 962 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maria Del Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, i loved it thank you
Stayed 2 nights in May 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. My new place to stay when in Tucson. Clean, Quite, location.
Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in May 2024

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 2 nights in May 2024

10/10 Excellent

Frank, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot to do around the hotel, friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT STAY!!
Stayed 2 nights in May 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located. Clean & safe. Amenities were great.
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfy
Stayed 1 night in May 2024

8/10 Good

Paul, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Right where it needs to be, next door to the Convention Center
Stayed 1 night in May 2024

4/10 Poor

Aly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property seems to be incapable of communicating with Expedia and the customer pays the price. I would not book this property through a 3rd party, the inability for the 2 companies to communicate modifications will cost the customer. Poor customer service.
Stayed 4 nights in May 2024

10/10 Excellent

Sandra Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

bryan

Traveled with partner
Liked: Amenities
rr
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel was the staff. Incredible service. Especially at the front desk and front door. We felt welcomed and appreciated. It was clean and bright.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and nice, $20 For self parking is a bit steep. The brunch food we ordered was disgusting and poor service (waited 20 min for the check) but the room and property were pretty.
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is 5 star and should be rated as such. They are over the top on making sure you are comfortable with everything.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Michael N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and professional.
Stayed 1 night in Apr 2024

10/10 Excellent

Carla, Waterloo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Fun place to stay. Beds comfortable Lively. Room service awesome but the room service from the restaurant was not good. Salmon/dessert/salad I could not eat it.
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Traveled with family
Beautiful area downtown
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

Stayed 1 night in Apr 2024

6/10 Okay

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking cost an additional $30 per night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karin

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome atmosphere
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Liked: Amenities
When I had a problem they resolved it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in process was fast and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Dimitri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cool
Stayed 1 night in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter, Middleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yuryi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and very clean. Restaurant was a huge plus. Food and drinks were great.
Stayed 3 nights in Feb 2024

4/10 Poor

Edrick

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Parking nightmare
The hotel was built on the grounds of the convention center. It was built later, which caused the hotel to have limited space. When getting to the hotel, I was advised that they had no more room for parking even though we were staying at the hotel. The frustrated employee advise that we could park on the street but if it did so had to move by 8 AM otherwise would be towed. They also advise could park next-door at the parking structure for a fee. This greedy hotel built more rooms than available parking with no option once they’re filled to satisfy the remaining guest Side note my tv also was not working
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony, Phoenix

Stayed 1 night in Feb 2024

10/10 Excellent

Mark, MONUMENT

Stayed 3 nights in Feb 2024

10/10 Excellent

Darian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the hotel was great as we areived we had a gated entrance and you can choose to park yourself or choose valet parking. Sometimes I see images of hotels and then arrive to something that is just not held up to standard. Here, Everything was as shown in the image and in the description. Beds and chair was comfortable, balcony was nice as well and private. I will definitely be making more stays here.
Stayed 1 night in Feb 2024

10/10 Excellent

Cleotilde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Casey

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mimi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property
Clean, stylish, incredibly comfortable property in easy walking distance to downtown Tucson and cultural attractions. A bit more expensive than I’m used to, but I stayed on a weekend during their peak season and there was nothing else cheaper in the area. I’d absolutely stay there again. Why do the most expensive properties always charge for parking?? ($20 for self, $27 - plus tip - for valet.)
Stayed 1 night in Jan 2024

2/10 Terrible

Akop

Stayed 2 nights in Jan 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry well laid out and modern.
Stayed 4 nights in Jan 2024