커피 서비스

레드 루프 인 투산 노스 - 마라나 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 291개" "
평점 8 - 좋아요. 1001개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 176개" "
평점 4 - 별로예요. 1001개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 164개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Barb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good kocation
2024년 4월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Thank you for taking a moment to leave a review, Barb. The staff and I at the Red Roof Inn Tucson North - Marana appreciate your 4/5 score following your stay. I am happy that you were fond of our location. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 - 별로예요

Melissa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfriendly sarcastic front desk. Hard beds with flat pillows and currently in some stage of rehab with construction supplies and vehicles throughout. I would not stay here again.
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 16일
Dear Melissa,Thank you for your review following your stay at Red Roof Inn Tucson North - Marana. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hard bed, the sarcastic front desk staff and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Barb

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location and price were good.
2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 13일
Dear Barb,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates and location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it your workers are all so nice if we needed something it was right there thank for your outstanding service
2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 9일
Hello Karen, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our nice staff and outstanding service. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Janelle

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The walls were so thin, we could hear the elevator binging at the other side of the building, the voices, footsteps, and conversations through the wall were loud and echoing probably because the hardwood floors didn't help as well. I know they have to do construction on occasion, but at least inform the people staying. The pounding started at 7:30am everyday.
2024년 4월에 4박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 7일
Dear Janelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the noise disturbance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Susan

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 7일
Dear Susan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson North - Marana and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 6일
Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great customer service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Bridget 님, arroyo grande

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
liked the coffee and clean room
2024년 3월에 4박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 2일
Dear Bridget,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice coffee and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Victor

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos dieron cuarto en el segundo piso, ese piso tenía bastante olor a marihuana, había perros ladrando en varias habitaciones y para colmo en mi habitación no funcionó el aire acondicionado ni el control de TV.
2024년 3월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 1일
Estimado Victor,Lamentamos saber que su reciente experiencia en el RED ROOF INN TUCSON NORTH - MARANA no cumplió con sus expectativas. Estamos completamente decepcionados al saber que se encontró con estas situaciones desagradables durante su reciente visita. Acepte nuestras más humildes disculpas ya que esto no se acerca en absoluto al estándar que nos esforzamos por mantener. Le he comunicado esto a la administración de la propiedad en un esfuerzo por abordar su inquietud. En Red Roof apreciamos su negocio y realmente valoramos sus comentarios.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Norys

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 30일
Dear Norys,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson North - Marana and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jeff

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the amount of money I paid for the two nights i will never stay there again
2024년 3월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 29일
Dear Jeff, Thank you for your feedback following your experience with us at the RED ROOF INN TUCSON NORTH - MARANA. In response to any hindrances faced we sincerely apologize for the less-than-ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof.We do hope we will have the opportunity to provide you with an even better experience on your next stay at any of our brand locations. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

SARA AMELIA VILLAVICENCIO

Mala experiencia, esperé mucho tiempo para el check in porque la persona de la recepción se fue a atender otro asunto cuando habíamos 6 personas esperando, no había toallas ni jabones y nos despertaron a las 7 am porque estaban taladrando en el pasillo justo afuera de nuestro cuarto.
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 28일
Querida Sara,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN TUCSON NORTH - MARANA. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por las inquietudes que destacó. Nos esforzamos por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 2/5.Sería un placer que se hospedara con nosotros nuevamente en el futuro para mostrarle los avances positivos que hemos realizado para mejorar su experiencia con nosotros.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Teri

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was under construction and had to walk through it to get to the room. They started at 8 am and stopped at 6 pm. How about they take out the whole floor instead of hammering right next to occupied rooms. Didn't make me feel safe leaving to explore with people next door doing construction. The staff were acomodating. Had to change from 1st room which smelled of smoke. 2nd was ok except for construction.
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Dear Teri, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the accommodating staff. I do apologize for the foul odor you described along with the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Sassa

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff were friendly, but there were bits of trash from the previous guest so I could tell they hadn’t swept the floor very well though.
2024년 3월에 3박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Dear Sassa, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the friendly staff. I do apologize for the lack of cleanliness you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Agustin

출장 여행
Bedbugs on my bed and bitten, staff did not apologize or try to compensate for being bit and relocate to another room at 1am
2024년 3월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Dear Agustin, I appreciate you sharing your feedback following your stay at the RED ROOF INN TUCSON NORTH - MARANA. I was saddened to read that your stay fell short of your expectations due to the insects you reported along withe the other concern mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Luisa

2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 15일
Hello Luisa,I am pleased to have had you as our guest at our Red Roof Inn Tucson North Marana. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Christi

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for the price. We booked this hotel because they were pet friendly. We didn't end up taking our dog, but I was still happy with our stay. There was a slight smell of cigarettles in the hallway (we stayed on the 3rd floor) but it didn't linger in the room. Room was quiet, couldn't hear freeway traffic. Would stay again.
2024년 3월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 24일
Dear Christi, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN TUCSON NORTH - MARANA regarding the price, pet friendliness and quiet room. I do apologize for the the foul odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Sean

좋아요: 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 23일
Hello Sean, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Dev

별로예요: 청결 상태, 편의 시설/서비스
Housekeeping only on Wednesday. Workers renovating bathrooms next door started banging and sawing first thing in the morning. Front desk staff rather disinterested.
2024년 3월에 8박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 22일
Dear Dev,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the noise disturbances hindered your stay. Nevertheless, we appreciate your 3/5 score. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Umesh

2024년 3월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 19일
Hello Umesh, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Deborah

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room, door to room difficult to open/close. Bath door rotted at bottom, VERY noisy, yuck! Never again! I'm a frequent traveler and this hotel was not acceptabe.
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 18일
Dear Deborah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tucson North - Marana. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the door situation, the noise disturbances and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

8/10 - 좋아요

Heriberto

2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 10일
Dear Heriberto, We at the RED ROOF INN TUCSON NORTH - MARANA are thrilled to have earned your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

gustavo 님, sa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 18일
Hello Gustavo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson North - Marana and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

omar

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
The property is under remodeling is kind of messy, just now at 6:00 am got woken up by some workers very noisy, I won’t stay here again , and won’t recommend to no one as well , staff not friendly at all , looks like you are getting a favor from them , not professional at all
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 13일
Dear Omar, Thank you for taking the time to tell us about your stay at the Red Roof Inn Tucson North - Marana. I am disappointed that your experience did not meet your expectations, prompting your 3/5 rating. You indicated your stay was hindered due to the less than ideal encounter you had with our staff, the lack of cleanliness and the noise disturbance you mentioned. Please accept our sincerest apologies for the impact this had on your stay. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Christopher

좋아요: 직원 및 서비스, 편의 시설/서비스
I believe it’s under renovations at the moment
2024년 3월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 11일
Hello Christopher, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Tucson North - Marana. We value you as a our guest and welcome your 4/5 score. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Karen

2024년 3월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 3월 31일
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Natasha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 8일
Hello Natasha, The staff at the Red Roof Inn Tucson North - Marana and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sherri

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, quiet, comfortable and convenient for our trip.
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 7일
Hello Sherri, Thank you for telling us about your stay at the Red Roof Inn Tucson North - Marana. I am glad you found your room to be clean, quiet and comfortable and our convenient location was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Katherine 님, Saskatoon

좋아요: 청결 상태, 직원 및 서비스
Location and privacy.
2024년 3월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 6일
Thank you, Katherine, for telling us about your stay at the Red Roof Inn Tucson North - Marana. I am glad you were pleased with the privacy of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

christian

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 6일
Hello Christian, The staff at the Red Roof Inn Tucson North - Marana and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Robert

2024년 2월에 13박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 26일
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - 별로예요

Jennie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Found soda bottles from previous people that stayed in the room. Bathtub was dirty. Shower head broke. We could hear everything. Kids next door were loud and up all night. Coffee they did provide looked like tea
2024년 3월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 5일
Dear Jennie,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON NORTH - MARANA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the broken shower head and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Harry

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet personnel no interaction with guest floor was dirty carpe had stain my bed had stains on the bed sheets ac outdated ( unit old and yellow no longer white).
2024년 2월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 3일
Thank you for taking the time to tell us about your experience at the Red Roof Inn Tucson North - Marana, Harry. I am sorry that your experience did not meet your expectations. You stated that while it was quiet, the stained beds and the outdated A/C unit, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Jacek

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stinky room
2024년 2월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 2일
Hi Jacek,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tucson North - Marana. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management

10/10 - 훌륭해요

oscar tapia

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All very good and the staf people is very friendly
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 26일
Dear Oscar,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn Tucson North Marana are happy to see that you had a good experience, especially with our staff. We strive to provide guests with clean rooms and all the comforts of home, so feedback such as yours is always welcomed.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Ana

Is was confused to get to parking lot. Shower was deteriorated
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 24일
Dear Ana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson North - Marana. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the shower not being to your liking and difficulty finding the parking lot. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Chirell RediResponse Specialist

10/10 - 훌륭해요

Ashley

2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 21일
Hello Ashley,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Raymond 님, Nepean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and quiet room. Very convenient to the places where I would like to visit. Friendly staff.
2024년 2월에 7박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 18일
Dear Raymond,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON NORTH - MARANA. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff, convenience and spacious room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Miguel Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 18일
Dear Miguel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

8/10 - 좋아요

Katie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The bathroom was half clean with dirty towels left in the shower. Everyone else was great
2024년 2월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 15일
Thank you for sharing your feedback with us, Katie. The team at the Red Roof Inn Tucson North - Marana was pleased to know that you were fond of everyone else. However, you made mention of the dirty towels in the shower and the bathroom's subpar cleanliness. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 - 좋아요

Laurel

2024년 1월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 21일
Hello Laurel,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 21일
Hello David,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON NORTH - MARANA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

RAFAEL

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
X
2024년 1월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 11일
I appreciate the time that you took to share your sentiments with us, Rafael. Our team at the Red Roof Inn Tucson North - Marana appreciated your 3/5 score following your stay. In the future, please consider adding additional comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 - 너무 별로예요

Taka

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near the water treatment plant and the smell was terrible which gave me a rash around my neck. It could be some bug from the pets as well.
2024년 1월에 16박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 10일
Hi Taka,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. Please accept our apologies for any inconvenience caused by the smell of the plant. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 - 괜찮아요

Naomi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Run-down. Toilet and tub need replacing. Bare-bones amenities, but not bare-bones prices.
2024년 2월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 10일
Hi Naomi,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 - 별로예요

Jennifer

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Typical of a red roof inn. Property was unkempt, door would stick and had to ram my shoulder in it to close it. No microwave in the room even though it was advertised. Smelly fridge. No conditioner, just 2 in 1 shampoo/conditioner. Very minimal accommodations. But the price point was good which is why I picked it. A/C and heater worked well too.
2024년 2월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 8일
Hi Jennifer,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. It's nice to read that you were satisfied with the A/C unit functionality and our prices. However, please accept our apologies for any inconvenience caused by the door, you also indicated that you were unsatisfied with the upkeep of our property. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 - 훌륭해요

salah 님, MARANA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 8일
Hi Salah,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson North - Marana. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 - 괜찮아요

Naomi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room needed repairs. Cracked toilet seat. Tub needs recaulking. Very bare amenities. Purse-sized tissues. 1 towel, washcloth, hand towel each. 1 trash can in room. Absolutely No frills. Noisy talking in hallway. Dog barking in nearby room.
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 6일
Dear Naomi,Thank you for taking the time to complete our guest survey. I appreciate your 3/5 score after your recent stay at the Red Roof Inn Tucson North - Marana. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that the amenities were bare, that the toilet seat was cracked and that there were limited towels/washcloths, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you have a good day.Very truly yours,Red Roof Management

8/10 - 좋아요

Luis

출장 여행
좋아요: 직원 및 서비스
.
2024년 1월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 6일
Hello Luis,Thank you for choosing to stay at our Red Roof Inn Tucson North - Marana. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Coreen 님, Colorado Springs

아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was sooo disgusting and the floors turned all of our feet and socks black. The staff didn’t care at all.
2024년 2월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 5일
Hello Coreen,The issues you've brought to my attention regarding uncleaned floors, a dirty room and poor staff service after your recent stay at our Red Roof Inn Tucson North Marana are unsettling to hear. This is not the standard that we aim to uphold here at Red Roof and so I really appreciate you making us aware. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Sincerely,Red Roof Management