Dear Ana,Thank you so much for your feedback. We're sorry to hear about any cleanliness concerns during your visit. Our housekeeping team will be sure to look into all your comments further and make improvements for the future. In addition, please know that safety is our number one priority, and we encourage our guests to reach out to us if they have any concerns during their visit. Despite this, we hope you'll join us again in the future.

Dear Ceil,We sincerely apologize for any aspect of your stay that did not meet your expectations. It is our goal to ensure that we provide our guests with a great experience. Please know that our staff will seize any opportunity to improve, and specific feedback serves us best. Safe travels home, and we hope to show you our true value on a future visit. Thank you.

Dear Coach Rj,Guest satisfaction is important to us, and we apologize if the level of service you received was not as expected. Rest assured, we are committed to providing top-notch hospitality on all occasions. Our team will seize any opportunity to improve. On your next visit, we are confident that you will enjoy all aspects of your stay. Come back and see us again soon.

Dear Alicia,Your experience is not one that we're proud to read about, as we know we're capable of much better. What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms and property the extra attention they deserve. We will also make sure that our housekeeping efforts improve moving forward. Additionally, please know that when booking through a third-party site, we have limited control over editing reservations, including reducing prices and issuing refunds. Should you still require assistance in this area, please get in touch with the site you booked us through. Thank you.

Dear Laquita,Thank you for reaching out, though we're distressed to learn that you didn't have the comfortable visit we are known for. We appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. Additionally, we never intend to leave any billing concerns unresolved, so please don't hesitate to contact us offline if your deposit hasn't been returned to your payment method within five to ten business days, depending on your bank. We wish you well and hope you consider returning someday for a better experience.

First impressions are everything and we are sorry to hear of your experience. We will address your concerns with our team moving forward. We hope once you got settled in, you enjoyed some aspects of your visit. Thank you for your time and we wish you the best along your way.

We are saddened to see you did not have a great stay with us. Our team will address your concern immediately as this is not something we usually hear from guests. We are sorry for not providing you with the stay you expected and we wish you all the best moving forward

Dear Jose,We appreciate you reaching out to share your review. While we hope that your accommodations were just what you needed to rest and recharge for your continued adventures around Tuscaloosa, we regret that our lack of coffee impacted your stay. Our team is always available to make some great local recommendations. We will work to ensure you enjoy your visit should we be made aware of any issues. Thank you, and we hope you will join us again soon.

Dear Jalicia,We're distressed that we failed to earn your recommendation. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know, as we are always looking for ways to improve and enhance our guest experience. In the future, we hope you consider returning for a better visit.