2/10
I feel compelled to share my experience, as it was deeply disappointing and fell well below the standard I expected.
While I found the aesthetics and location of the hotel to be beautiful and convenient, the customer service was severely lacking across the board. Every staff member I encounteredโexcluding oneโwas noticeably unwelcoming. My requests were consistently met with eye-rolling, sighs, and visible irritation. This behavior was not isolated; it extended from the front desk to housekeeping, which created an overall atmosphere of hostility and disregard.
The most concerning incident occurred when I requested a change of sheets due to an accident involving my three-year-old. I was informed that staff โdonโt change sheetsโ but that I could pick them up and do it myself. This response was baffling, especially given that housekeeping had entered the room the day prior, made the bed, and tidied the spaceโwithout my request.
As a paying guest, I do not expect luxury treatment, but I do expect basic hospitality and professionalism. Instead, I felt as though I had paid to be mistreated. It was both confusing and frustrating to be treated with such indifference, especially while traveling with a young child.
This experience was far below the standard I associate with Hotel Indigo and I hope this feedback will prompt a closer look at the culture and training at this location. Guests should never feel like a burden to staff.
Tia
2025๋
7์์ 3๋ฐ ์๋ฐํจ
