로비 좌석 공간

오요 호텔 타일러 린데일 여행 후기

2 out of 5
오요 호텔 타일러 린데일
2828 West Northwest Loop 323, Tyler, TX

이용 후기

5.6
평점 10 - 훌륭해요. 257개 이용 후기 중 43개" "
평점 8 - 좋아요. 257개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 257개 이용 후기 중 43개" "
평점 4 - 별로예요. 257개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 257개 이용 후기 중 84개" "

5.8/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

Alexander

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The friendly staff went above and beyond to ensure a comfortable stay.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Tai

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is run down. Floor carpet is old and smelly.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One manager lady rude. And we ask no room service and still come in and walk pass us
2024년 3월에 1박 숙박함

4/10 - 별로예요

Terri

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스
When you check in you also have to put a deposit down beside the cost of the room. The room deodorizer smells terrible. The front office is junky
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kaleb

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service very accommodating

8/10 - 좋아요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Me

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Upon checkout the front desk lady accused me of having additional unauthorized guest because I had someone come early to pick up my belongings. She was was very loud and disrespectful
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
It,s Texas
The staff are excellent warm and friendly couldn't ask for better, my room was clean fresh linen, but the property could use better upkeep,
2023년 12월에 1박 숙박함

4/10 - 별로예요

Bonita

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thee owners.. wife was very rule and accused me of taking towels that i didn't do... and she was questioning me if i a male friend in the room with me she said heard a man's voice not true
2023년 11월에 1박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Sorry for the unpleasant experience you had with us. Bonita! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 - 좋아요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was just what I needed. Business travel at a very good price.
2023년 9월에 1박 숙박함
답변 제공: Eva 님, 2023년 10월 13일
Hi, Michael! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

4/10 - 별로예요

david

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place needs a major renovation
2023년 9월에 2박 숙박함
답변 제공: Eva 님, 2023년 10월 13일
Hi, David! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 - 너무 별로예요

JaMozyia

별로예요: 숙박 시설 상태 및 시설
THEY RUBBED ME!!!!
THEY ROBBED ME!!!! Idk what the issue was but I get there on Thursday night, the people that was doing me off let their dog out to use the restroom before they left and the men wouldn’t open the door for me telling me he can turn down service for any reason. I tried to explain that they wasn’t with me but he ignored me. After awhile he told me they was going to refund my money back, Soo I had to walk off to find somewhere to stay. The next day they all took the money me. I walked back over from super 8, (great place by the way, lovely service) the last I spoke with was nice and told me they was going to refund my money back, I wait the 24 hours and still no money so on Saturday I call their customer service, the THEY WERE RUDE AS HELL. But they said they’ll give me a call back in 24 hours(no for a second time), and here it is Monday and still no money or call back.
2023년 8월에 3박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
Hi, Jamozyia! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

10/10 - 훌륭해요

Victor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice service owners very friendly plus big truck parking
2023년 8월에 2박 숙박함
답변 제공: Dewi 님, 2023년 9월 11일
That is great to hear, Victor! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 - 너무 별로예요

LaMichael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very junky there were whole toilets and mattresses sitting outside of rooms and it smelled awful
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
Hi, Lamichael! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 - 별로예요

Charlie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Don’t stay
The service was wonderful. But there was so much wrong with my room for starters I paid for a king bed but only got a full size bed.
2023년 6월에 1박 숙박함
답변 제공: Maria 님, 2023년 6월 21일
Sorry for the inconvenience, Charlie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 - 너무 별로예요

Hugo

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I arrive and make the payment, he asks me for a 50dlr deposit, I pay with my card and the next day I find out that my 50dlr deposit is returned to me in 10 to 15 days
2023년 6월에 1박 숙박함
답변 제공: Barbara 님, 2023년 6월 21일
Sorry for the inconvenience, Hugo! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 - 좋아요

Carroll

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Hey, Carroll! Thanks for making our day by your charming words. Glad you liked our services. Regards, Lisa

4/10 - 별로예요

Antoniyo

별로예요: 청결 상태
There were bedbugs
2023년 5월에 2박 숙박함
답변 제공: Ammy 님, 2023년 5월 24일
Hi, Antoniyo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
THIS HOTEL THAT I PAID FOR WAS CLOSED DOWN YET YALL ARE RIPPING PEOPLE OFF AND TAKING THEIR MONEY ONLINE! YALL OWE ME A REFUND
2023년 5월에 1박 숙박함
답변 제공: Barbara 님, 2023년 5월 18일
Hi, Patricia! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 - 너무 별로예요

Ryan 님, Salem

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ASTONISHINGLY TERRIBLE! In my 49 years and many travels, I've never stayed in a worse hotel. I called to let the desk know I'd be arriving late and was assured they were open 24 hours, but upon arriving around midnight the building was dark and all doors were locked, the night bell was non-functional, the ancient paging phone didn't work either, and I ended up pounding on the glass lobby doors for several minutes until someone wandered out to check me in. The lobby, by the way, is permanently closed even during the daytime hours and you can only check in/out through a plexiglass window despite what the online pictures showed! The bedroom decor hadn't been touched since sometime in the 1980s (peeling wallpaper, ancient furniture), the pillows were thin, and the towels both thin and tiny. The floor was somewhat dirty (not terrible, but not clean). The worst part was the pool, which was jet black with algae growth and clearly hadn't been maintained in many years! You couldn't pay me to stay there again. Surely there is some sort of state licensing or minimum standards or something right? This place FAILS, horrifically. AVOID AT ALL COSTS, just sleep in your car.
답변 제공: Rosy 님, 2023년 5월 18일
Hi, Ryan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Rosy

2/10 - 너무 별로예요

markell

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick pleasant night in Tyler.
Clean and dependable, comfortable, and friendly hotel. This is a very well priced and always improving property that is the nicest in this area.
2023년 3월에 1박 숙박함
답변 제공: Lisa 님, 2023년 4월 1일
Heartfelt gratitude for sharing this, Steven! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

6/10 - 괜찮아요

MICHAEL

좋아요: 청결 상태, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Lisa 님, 2023년 4월 1일
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 - 너무 별로예요

Pavel

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was bitreb bybnedbugs that was a horrific experience and have to put all of my things in a bag and gas the bugs upon my return
2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 3월 15일
Hi, Pavel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 - 너무 별로예요

Alexis

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Ammy 님, 2023년 2월 14일
Hi, Alexis! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 - 좋아요

maribell

2023년 1월에 7박 숙박함
답변 제공: Ammy 님, 2023년 2월 14일
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

2/10 - 너무 별로예요

Carolyn

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible night desk help!
I paid for the 2 night stay in advance and informed the hotel a friend would check in before me. The desk clerk not only charged my friend's debit card for the room and DEMANDED her pin number (which she would not give) but checked her into a king instead of a double. The also REQUIRE a $50 CASH deposit. My friend could barely hear the clerk and she would not open the door nor get close to the hole in the window to speak. When my friend tried to show the reservation on an e.mail on her phone to prove it was already paid the clerk would not look at it. Not knowing what to do, she just paid for the room. Then refunded her money on a seperate transaction without informing her nor returning her ID. Finally got the room changed but screamed at my friend because she had placed a can in the trash. She never touched the bed or anything else in the room. The clerk had also taken her driver's DL for identification which we retrieved 2 days later. We finally got everything resolved with the day manager who was extremely helpful but it was a horrible experience for a couple of senior citizens. The room was clean but smelled like smoke. I dont usually pick a room this cheap but we only going to be there 8 hrs each night. NEVER AGAIN
2022년 12월에 2박 숙박함
답변 제공: Ammy 님, 2022년 12월 27일
Hi, Carolyn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 - 좋아요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly what you would expect for the price
2022년 11월에 6박 숙박함
답변 제공: Ammy 님, 2022년 12월 1일
Hi, Sean! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of roaches in the room.
2022년 11월에 1박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Hi, Ashley! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

2/10 - 너무 별로예요

Mathew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, Mathew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was not clean at all, and management was rude.
2022년 11월에 7박 숙박함
답변 제공: Ammy 님, 2022년 11월 23일
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 - 좋아요

Christopher

2022년 10월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 4일
Thanks for the positive rating, Christopher! Hope to welcome you again soon. Regards, Noah

4/10 - 별로예요

Terry

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby never opened. There was no breakfast or coffee as the website suggested. It appears that a family may be using the lobby as living quarters as it had people in there and looked lived in. Requested non-smoking but the bathroom filled with cigarette smoke every time you closed the door. Dryer didnt work. There was a lot of trash lying around outside of the main office towards the pool area which was surrounded by overgrown and unkept shrubberies. There were people sitting on the bach stairs smoking pot. Front door was damaged on the inside like it had been busted in. There are several places around it and all were better maintained on the exterior than this location. I would not recommend this location as others nearby are similarly priced and have open lobbies.
2022년 10월에 2박 숙박함
답변 제공: Ava 님, 2022년 10월 19일
Hi, Terry! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

6/10 - 괜찮아요

Angela

연인과의 여행
좋아요: 직원 및 서비스
Staff was great, need was hard, roaches in rooms
2022년 10월에 1박 숙박함
답변 제공: Ava 님, 2022년 10월 19일
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 - 괜찮아요

Franklyn

별로예요: 직원 및 서비스
Only if really tight on money
This hotel is not handicap accessible. They have not restarted their breakfast since covid. The bed was comfortable. The AC was set to 60 but the room never got that cold. Room was clean. The area that this hotel is located in has reputation for being crackhead corner.
2022년 9월에 2박 숙박함
답변 제공: Eva 님, 2022년 10월 2일
Hi, Franklyn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID THIS HOTEL
Do not recommend you book this property. Their Lobby is closed so no Continental Breakfast. You have to talk to the staff through a glass window. No coffee service in the room. The pool was closed and looked like a swamp. The vending area was boarded up on 2nd floor. No ice on 1st floor (machine was out of ice). Mattresses piled up in hallway. Trash everywhere. Management un-cooperative
2022년 8월에 1박 숙박함

4/10 - 별로예요

pamler

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
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2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Leanor

별로예요: 직원 및 서비스, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Arthur 님, 2022년 8월 19일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 - 좋아요

Tina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel good service
2022년 7월에 1박 숙박함
답변 제공: Jon 님, 2022년 8월 17일
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 - 너무 별로예요

Max

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

mahmoud

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very dirty
The hotel is veryvdirty with dead roaches on the floor
2022년 6월에 1박 숙박함
답변 제공: Simon 님, 2022년 7월 10일
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pool was green and no breakfast was available
2022년 6월에 1박 숙박함
답변 제공: Simon 님, 2022년 7월 10일
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 - 너무 별로예요

Londyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com Stole My Money with the Help of OYO
Arrived at 3am after driving 12 hours. When the lady woke up and came to the window, she said i didnt have a reservation, when I showed her my reservation confirmation, she said," well, i can refuse service to anyone, and I'm refusing service to you." And she walked away. Went across the street to another motel and contacted Hotels.com for a refund. They said they had to talk to the hotel to process the refund. They called for an hour with no answer amd finally got someone but they said the woman who cancelled my reservation wouldnt come to the phone. Basically, hotels.com has stolen my money for a reservation they apparently never forwarded to the hotel and the hotel wouldnt honor.
2022년 6월에 1박 숙박함
답변 제공: Jane 님, 2022년 6월 23일
Hi, Londyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The rooms were roomy and clean. The pool was filthy but if you don't swim it's not a problem. The front desk clerk was very nice!
2022년 5월에 1박 숙박함
답변 제공: Simon 님, 2022년 6월 23일
Thanks for the positive rating, Janet! Hope to welcome you again soon. Regards, Simon

6/10 - 괜찮아요

Henry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Michael

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Nope, no way....
Hotel not like pictures, except for inside room. Parking lot had multiple tweekers walking around. Was asked by questionable lady's if i would like a "date". Front desk is a small prison like window to which you cant hear the employee inside. All night there was loud music in the parking lot coming and going. Swimming pool was a very beautiful dark shade of green. I would not recommend staying here
2022년 5월에 1박 숙박함
답변 제공: Simon 님, 2022년 6월 29일
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Blah
Arrived at the motel and the photos did not reflect the property’s actual condition. The motel is old and needs a complete renovation. The shower head was unusually low and the water temperature was warm at best, didn’t get hot. Towels were old so we purchased towels from the local Walmart. A section of the outside corridor was crowded with old mattresses and had an odor. However, the motel had outside lighting. The bed was unexpectedly comfortable.
2022년 4월에 2박 숙박함
답변 제공: Ammy 님, 2022년 5월 14일
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Great price
2022년 5월에 3박 숙박함
답변 제공: jan 님, 2022년 5월 8일
Hi, Robert! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!