6/10 - 괜찮아요
Wen Jie
단체 여행
2024년 5월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have a pleasant stay at Honshinoya Bali. It’s a very beautiful resort surrounded by the nature. We stay in the villa Jalak. It has the best location to watch the resort, and the trees. You can even enjoy sunrise at the villa. We enjoy the time staying there. I’ll always missing reading at the balcony with such beautiful view.
The only concern I have is about country and nationality. We are from Taiwan. However, the nationality and country is listed as China in the receipt. After communicating with the staff, he helped to correct that to Taiwan, province of China. Well, that’s unacceptable. I told the staff that this statement makes us uncomfortable. He is sorry about that and mentioning that’s embedded in the IT system. I understand, and ask the staff to provide our comments to the headquarter. Hope this mistake could be corrected soon.