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쉬브 니와스 팰리스 바이 HRH 그룹 오브 호텔 여행 후기

5 out of 5
쉬브 니와스 팰리스 바이 HRH 그룹 오브 호텔
The City Palace Complex, Udaipur, Rajasthan

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 161개 이용 후기 중 79개" "
평점 8 - 좋아요. 161개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 161개 이용 후기 중 22개" "
평점 4 - 별로예요. 161개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 161개 이용 후기 중 8개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Anja Elisabeth 님, München

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay :-)
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Olivier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Lisa

단체 여행
좋아요: 청결 상태
This is not a 5 star hotel. One could say the architecture, location, and view are 5 stars, but I could not call the cleanliness, decor, upkeep, food or service 5 stars. Compared to other hotels of similar price point, Shiv Niwas was an overall disappointment. The facilities are dodgy - for example in the suite, the A/C was controlled by a dial on the nightstand. There was no temperature gauge - just a dial - and if you turned it up above the very lowest setting it sounded suddenly were on an airplane landing strip. The towels were thin and threadbare. A five star hotel should provide decent towels. The breakfast was nice but I had one very lousy dinner and another mediocre dinner (room service). I did not feel the service/hospitality were up to standard for India - it was inconsistent and felt somewhat ingenuine. The beds and pillows were comfortable. One of my nights I stayed in a Lake view terrace suite and the view out the sliding door would have been perfect if the hotel wouldn't have put a stupid sticker with a warning to keep the door shut right in the middle of your view. Because that sticker was on the door obstructing my view, I kept my door open, ignoring the sticker's request. If you don't want people leaving the door open, don't give them a reason to. I think there are much better properties in Udaipur at the same price point. You pay high dollar to stay on city palace grounds but you can get similar views without the hassle elsewhere.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

ADITEE

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Shivani

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Location is great as this hotel is a part of City Palace, rest nothing is great about the hotel
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Sanjay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The location of the property is very good, accessible to palace, shopping etc. Staff is very warm and hospitable. However, the rooms need major uplift as compared to its competitors. Breakfast served is not very good, not sure if it is outsourced, it does not seem fresh.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Myriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is part of the City Palace’s
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Vikas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely a 10
Room: clean and well serviced, check out the pool side suites for a larger room Housekeeping: timely and v good Food: excellent variety of choice for Indian pallette and staff goes way beyond their duty to be helpful Spa: average overall, did not use Front desk: v helpful Location: within the city palace with great access to local markets, room key allows you rights to be on premises at all times Overall: definitely a 10/10 and a great choice
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Catharine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As part of the Palace complex this is truly an exceptional hotel which would cost four or more times more in Europe.
2023년 4월에 3박 숙박함

8/10 - 좋아요

Scott 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great historical property. Location can’t be beat and the staff was expeditions in every way. Will return for sure!
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

HARIHARAN G 님, YUCAIPA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
enjoyed stay

10/10 - 훌륭해요

Joachim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfekt
2023년 3월에 4박 숙박함

2/10 - 너무 별로예요

Neelam

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We wish to file a complaint & claim compensation for the stay. Please advise process. The property is not 4 star as stated. We had a room that had mold, and construction works being carried out. The shower and electric kettle were faulty. Despite complaining management refused to change our room. Don’t bother booking this hotel. The 5 star reviews are written by local people, We have travelled worldwide, this hotel is not even 3star. Don’t waste your money,
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super stay
We had a wonderful time in this beautiful palace. It was certainly a gorgeous oasis to recover a bit from a long jet lag. Restaurant : very good. Staff very helpful . A beautiful aspect of the lake
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

Hiren

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Gaurav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A great heritage hotel experience.

6/10 - 괜찮아요

Mamta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The location of the hotel is its best part! Walking in the bylanes, shopping, exploring the cafes or the city palace tour, nothing can be better than this hotel and Taj Fateh Prakash. Bothe are very strategically located. Food and service both were superb. The desk was very courteous and prompt. However the rooms look old and they lacked good design and heritage vibe. Similarly the bathrooms are old and lack the charm of a well designed place. In facilities, there was no gym and salon. The pool was under construction too. We went with a lot of expectations as it belongs to the HRH group.
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Manager on duty réactif et super-efficace; personnel souriant et charmant; nous sommes rester 5 jours; dîner au restaurant convivial, local. Magnifique vue sur le lac dans une grande chambre avec balcon et terrasse. Bref à recommander sans réserve.
2022년 10월에 5박 숙박함

10/10 - 훌륭해요

Mark 님, East Hampton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property in every way. We did a spa day and it was okay. The rooms are absolutely beautiful. The setting is unrivaled. The food was good. The staff is overwhelmingly friendly and amazing.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Sara

2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Anay

2022년 5월에 3박 숙박함

8/10 - 좋아요

Saagar Singh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 2월에 3박 숙박함

6/10 - 괜찮아요

Nikhil

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Not as good as I thought
Limited Food Choices, Great View but sitting was not comfortable. Service was good but not friendly.
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Nishtha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most amazing thing was the room which had a balcony attached to it as well as a private area
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

AG

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2021년 8월에 2박 숙박함

2/10 - 너무 별로예요

Priyanka

단체 여행
별로예요: 객실의 편안함
2021년 2월에 1박 숙박함

8/10 - 좋아요

manjeev

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manjeev Malhotra
The room given was miserable But we complained our room was upgraded which was a decent room
2020년 3월에 2박 숙박함

6/10 - 괜찮아요

Joanna 님, NYC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, elegant decor and perfect location. Bathrooms little on a tired side. Customer service below expectations - staff’s slow response rate (waited 45 min to get iron) combined with confusion and miscommunication lead to bit of frustration and unexpected charges. Breakfast buffet and Pool bar though adequate completely overpriced. (500 IR coffee..eek!)
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A perfect royal experience
Our family thoroughly enjoyed the stay at Shiv Niwas palace. The overall ambience and view is one to be experienced. We were treated royally all throughout our stay with prompt and cordial service. The breakfast catered to all tastes and was delectable. The hotel itself is located in the middle of the city palace, which is a pro if you have to shop, take a sunset tour or tour around the city palace. They will also arrange for pickup and drop off at these spots. However, if you plan to visit old city, it can be a little hard to arrange transport.
Balcony
Morning view of lake Pichola
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

Anna 님, Kottayam, Kerala

좋아요: 직원 및 서비스
A hotel within a palace. I didn’t think the property was well maintained. For the price it was not worth much
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Lynnea

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a wonderful place! You are staying is a an actively functioning palace. The food is good and the strong is lovely. Splurge on a great room if you can.
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rooms and views. I really enjoyed my stay
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Petite attention avec des petits chocolats Magnifique vue de la chambre
2019년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hôtel se trouve dans l'enceinte du City Palace. Ce qui nous paraissait être un atout en réservant, s'est révélé être une contrainte sur place. Les clients sont parqués dans une petite partie du Palais et doivent présenter un laisser-passer à des gardes peu aimables pour accéder aux autres espaces. Mais surtout, notre chambre n'était pas du tout au niveau. Elle se trouvait dans une aile du Palais donnant sur l'accès voitures. Aucune fenêtre dans la chambre, donc pas de lumière du jour ! Entre le débit wifi extrêmement faible, le filet d'eau sortant de la douche et la chasse d'eau détraquée des toilettes, le confort attendu n'était pas là. Le restaurant de l'hôtel était de qualité, tant pour le breakfast que pour le diner, mais, comme il a été dit, il est éloigné. Il fallait emprunter une voiturette pour traverser les deux grandes cours qui y menaient, sous le regard amusé des touristes. Bref, une mauvaise expérience. Il y a d'autres établissements, dans la vieille ville, à proximité du Palais, qui auraient manifestement mieux fait l'affaire.
2019년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Things which did not function well at all during our brief stay: - Quality of Guest Room. It was a Suite that we had booked at a pretty hefty price ( Air Conditioning was not effective at all given the room size). It was a torrid time as we hardly slept most part of the night. Pretty bad design of AC Ducts with air flow only in one single channel focused at just one small part of the room - Restaurants ( Friendliness of staff,Promptness) : seems they had a lot of staff, but hardly anyone paying due attention to all guests. They never shared the options available at BF and neither were they following the virtues of True Indian Hospitality (Serving with Care, Warmth and Affection) - Room Service (Food Quality, Quality of Service, Promptness, Clearance done on Time) : till the time we checked out, the dishes we had asked to be cleared remained. The Night lamp which required replacement was never done until having reminded twice.
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Sasha 님, Washington, DC

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and authentic Rajasthani hotel! It was a pleasure to stay here. Lots of perks: rajasthani feel, quiet, next to City Palace, great service + gold cart driving help from one place to another, BEAUTIFUL VIEWS from the rooftop, central location. It was a little on the expensive side, not sure if it was because of the location/season/or what. But I definitely 100% recommend this hotel to others.
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and authentic Rajasthani hotel! It was a pleasure to stay here. Lots of perks: rajasthani feel, quiet, next to City Palace, great service + gold cart driving help from one place to another, BEAUTIFUL VIEWS from the rooftop, central location. It was a little on the expensive side, not sure if it was because of the location/season/or what. But I definitely 100% recommend this hotel to others.
2019년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in the city palace complex
Great location within the city palace complex. The room could do with a few paintings to add some character. The bathroom is outdated but is still functional. Great that housekeeping provided cookies and chocolates every day. Food at the restaurant was great! Service was fine.
2019년 1월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very tired, jaded & in need of a complete repair The tiles in the bathroom were coming off & thrysoil pope to the toilet was disgusting The worst thing was that the staff didn’t care It was awful The swimming pool is really ornamental & could not be used in peace as there were workmen around always Do not recommend this hotel as it stands- it is only a 2 Star at best
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함

6/10 - 괜찮아요

Sian

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The Hotel is in an incredible location, right next to the palace. The staff are very pleasant and helpful but the hotel generally could do with a major refurbishment. Although the room was obviously kept very clean there was paint peeled off the walls in most of the room so it sadly gave the impression that the hotel was not well kept.
2018년 10월에 1박 숙박함
답변 제공: Varun 님, 2018년 11월 17일
Dear Guest, Greetings from Shiv Niwas Palace, Udaipur. Thank you very much for the amazing review on Hotels.com. We are glad to know that you like the location and services of the hotel. We will definitely take into consideration your suggestion. It has certainly helped us identify weak spots and will surely help us as we strive to provide you with the better services. Hope to see you soon.

10/10 - 훌륭해요

Shahzad 님, Leicester UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Varun 님, 2018년 11월 22일
Dear Mr.Shahzad, Greetings from the Shiv Niwas Palace, Udaipur. Thank you for rating us on Expedia. We appreciate your rating about our hospitality and ambiance. If you’re traveling to our city again, do visit us.We look forward to welcoming you back and creating a memorable journey for you. Warm regards

10/10 - 훌륭해요

cheng chen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很滿意
超美的宮殿飯店，ㄧ定要來體驗看看
2018년 9월에 1박 숙박함
답변 제공: Varun 님, 2018년 11월 22일
Dear Mr.Cheng Chen, Greetings from the Shiv Niwas Palace, Udaipur. Thank you for rating us on Hotels.com. We appreciate your rating about our hospitality and ambiance. If you’re traveling to our city again, do visit us.We look forward to welcoming you back and creating a memorable journey for you. Warm regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historic hotel excellent service
Friendly staff gave us better than expected room. Had lake views. Food and restaurants were good
2018년 7월에 1박 숙박함
답변 제공: Varun 님, 2018년 8월 25일
Dear Guest, Greetings from The Shiv Niwas Palace, Udaipur. Thank you for your review on Wotif. We appreciate your positive feedback. We are extremely glad that you enjoyed you stay and food at our hotel. We look forward to a visit from you again and create a memorable journey for you. Warm regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice swimming pool
2018년 7월에 2박 숙박함
답변 제공: Varun 님, 2018년 8월 25일
Dear Guest, Greetings from Shiv Niwas Palace !!! We appreciate your review on Expedia and extremely glad that you enjoyed your stay and liked swimming pool. We look forward to welcoming you back and create a memorable journey for you. Warm regards

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A very special hotel, Shiv Niwas Udaipur
I travelled to Udaipur with my mother and we really enjoyed our stay at Shiv Niwas. A beautiful palace property,so enchanting with it's incredible architecture, historic decor and beautiful lake and City Palace views. A great location for taking a lake cruise, lake sunset dinner at the palace restaurant, tour at the attached City Palace or shopping in the nearby markets. The staff were extremely helpful and attentive, especially at the lovely pool and bar. I would highly recommend to stay here
2018년 6월에 3박 숙박함
답변 제공: Varun 님, 2018년 8월 25일
Dear Guest, Greetings from the Shiv Niwas Hotel, Udaipur. Thank you for the high rating and beautiful words used by you to describe our hotel. We are very pleased to know that you thoroughly enjoyed your stay with us. It is always a pleasure to serve guests like you. We are looking forward to seeing you again at our hotel soon. Warm regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful to be within the City Palace complex. Very friendly staff. Lacks a lake view from the restaurant although you can eat in sister restaurant, Sunset Terrace, overlooking the lake.
2018년 5월에 2박 숙박함
답변 제공: Varun 님, 2018년 8월 25일
Dear Guest, Greetings from the Shiv Niwas Hotel, Udaipur. Thank you for the high rating and beautiful words used by you to describe our hotel on Expedia. We are very pleased to know that you thoroughly enjoyed your stay with us. It is always a pleasure to serve guests like you. We are looking forward to seeing you again at our hotel soon. Warm regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함