6/10 - 괜찮아요
Katerina
아이를 동반한 가족 여행
2026년 5월 1일
좋아요: 청결 상태, 편의 시설/서비스
The hotel is lovely overall, but it feels a little tired in places, with some short-term fixes rather than longer-term solutions.
Our room was very warm, and a sign advised calling reception as the air conditioning was decommissioned. When I did, the response felt quite dismissive, focusing on the fact that air-con wasn’t included in the booking. I wasn’t expecting it as a given, just following the instructions for help — especially as we were travelling with a 3-month-old and the room was uncomfortable. It only really felt like help was offered once I mentioned the baby; to their credit, a fan was then found and brought up.
It does feel unusual to have air-con units installed but not in use, particularly for a busy 4-star hotel where room rates aren’t low. Even at 22°C outside, the room was too warm, so this is likely to become more of an issue in summer.
There were also a few small details that stood out — the TV was unplugged and needed moving to access the socket, and breakfast service was slow. Coffee beyond a basic cafetière at breakfast is chargeable; my latte was over £4, but didn’t taste barista-made and felt out of step with the pricing.
I did enjoy my stay, but it was these small, slightly surprising touches that detracted from what could otherwise be a really strong experience.
Katerina
2026년 4월에 1박 숙박함
