유니버설 바 & 그릴

생소한 시스템이었음. 이외는 주차, 냉장고 등은 나쁘지 않았음

While the hotel's location was decent and the overall stay was okay. But, the staff was extremely rude. Despite having advance booking benefits, they never informed me about them beforehand and only mentioned them after I brought it up myself. Furthermore, upon arrival, I paid the deposit and the staff confirmed everything was fine before completing my check-in. However, the next morning, they disabled my key card without any prior notice, claiming there was an issue with the deposit payment. Even though I was already checked in and staying in the room, no staff member bothered to contact or visit me to explain the situation. They simply deactivated my key without a word, leaving me locked out of my room after breakfast. I had to go down to the reception myself to figure out what was going on. My accommodation fee was already fully paid, so I had no idea why this was happening. To make matters worse, the staff spoke to me without even looking at my face, acting as if the fault was entirely mine. In the end, I had to re-process the deposit payment. It has now been almost four months since I checked out, but that deposit has still not been refunded. It was absolutely the worst experience.

I stayed in a beachfront room. It is literally right on the boardwalk. What a fabulous view! The location is excellent for walking around Venice Beach, Abbot Kinney Blvd, and the canals! It was comfortable and quiet. Highly recommend!