“Booked via Expedia and told to use online check in. Had to contact Hilton to get this added to the app.
Online check in denied as they ‘needed to check ID’, despite this being ticked green as I had done this before at this same hotel. My partner and I were arriving at separate times, so I had to contact the hotel again to get her name added (despite being named as person checking in on Expedia).
When she arrived, she was made to feel awkward and told they will do it ‘just this once’ and that...