“This was my first stay at a Drury Hotel and, unfortunately, it may also be my last.
The hotel itself was clean, comfortable, and the staff I encountered in person were pleasant. However, my experience after checkout left me very disappointed.
I noticed a pending charge of $47.43 on my American Express card that I didn’t understand. I called the hotel twice seeking a simple explanation. On both occasions, I was told the General Manager would call me back rather than being made available to...
“This was my first stay at a Drury Hotel and, unfortunately, it may also be my last.
The hotel itself was clean, comfortable, and the staff I encountered in person were pleasant. However, my experience after checkout left me very disappointed.
I noticed a pending charge of $47.43 on my American Express card that I didn’t understand. I called the hotel twice seeking a simple explanation. On both occasions, I was told the General Manager would call me back rather than being made available to...
Dawn