Hi Heeseok,Thank you for the perfect rating! We're delighted to hear you had a positive experience with us. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Best Regards,Ankit K.Front Office Manager

Hi Joon,Thank you for your feedback! We appreciate your priority and are glad you enjoyed your stay with us. We hope to see you soon. Best regards,Ankit K.Front Office Manager

Dear Jae Hwan, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very kind and tried to accommodate our guests' requests. Should you ever have any questions, issues, or concerns during your stay in the future, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you and your family back for another stay soon. Kind regards, Andrea

Dear Jihyeon, Dear Valued Guest, Thank you for taking the time to rate your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I hope you were able to take advantage of and enjoy our hotel's various amenities and facilities on this visit Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

Dear Nitsan,Thank you for taking the time to share your review. It is wonderful to see that your stay with us has been exceptional overall. We sincerely appreciate your compliment on our clean room and superior level of customer service. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. Sincerely,RositaGuest Service

Dear Lars,Thank you so very much for taking the time to review. I am delighted to see of what an enjoyable stay you had and It's great to hear that you enjoyed our breakfast and the service provided by our staff. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business, and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

Dear Scott,Thank you for your excellent feedback! We're thrilled that you were impressed with your stay, especially with our friendly staff, nice facility, and good breakfast. We take great pride in maintaining a high standard of service and we're delighted that we met your expectations. We look forward to welcoming you back for another great stay in the future.Regards,RositaGuest Service

Dear Seyedmegran,Thank you for sharing your positive experience. We’re glad to hear that you found th our staff were freindly and check out and in progress was convenient. We value your insights and will keep them in mind as we strive to enhance our guest experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

Dear Scott,Thank you so much for your amazing review about us. We strive to provide the best service for all our valued guests, and we are glad to hear that you had enjoyed stay with us. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. We look forward to welcoming you back in the near future.Regards,RositaGuest Service

Hello, Anita.Thank you for your feedback. We're glad that our central location and the friendliness of our breakfast attendant and room attendant added positively to your stay. However, I am very sorry to hear that our front desk agents are not friendly. We will be using your feedback to implement improvements to ensure we offer a better experience for our guests in the future. We appreciate your understanding of the property's age and are committed to providing a comfortable and enjoyable experience. We look forward to welcoming you back on your next visit.Sincerely,RositaGuest Service

Dear Joyce,Thank you for your feedback. We're glad that our central location and our quite clean room added positively to your stay. We strive to provide a pleasant and comfortable stay for all our guests, and we're delighted we could achieve this for you. We look forward to welcoming you back for another great stay in the near future.Regards,RositaGuest Service