6/10 - 괜찮아요
Michelle
가족 여행
2025년 8월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The manager was very accommodating he let me have the late check out and was able to use the pool due to the inconvenience. I checked in for the front desk for the clerk to tell me that the pool is closed due to the fact that a dog was let in the pool.I called the front desk in the evening asking to be compensated for the fact that pool is closed. The evening desk clerk informed me that it was not close that the incident with the dog was several days ago. a lot of miscommunication between employees. You have to have a reservation to use the pool because people vandalized and misuse the pool. When we were able to use Liverpool it was very cold and somebody had turned off the heater. I came to Vancouver to visit my sister that was in state from Texas I only stayed there because they had a pool available. Identify out there was so much miscommunication about the pool closure by the end of the night I was very frustrated. A little too expensive for the amenities that were available and not only was the pool closed but the hot tub was not available and covered with plywood. what's on it was not available due to some kind of a fire they didn't notify anybody that made reservations about these inconveniences.
Michelle
2025년 8월에 1박 숙박함