숙박 시설의 전망
예약 가능 여부 확인

더 캐슬 앳 스완 레이크 여행 후기

3.5 out of 5
더 캐슬 앳 스완 레이크
7905 Greenhow Road, Vernon, BC

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 704개" "
평점 8 - 좋아요. 1000개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 42개" "
평점 4 - 별로예요. 1000개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 8개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

KISUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 이용하고 싶은 호텔
시설이 굉장히 좋아서 가격 이상이에요. 수영장과 hot tub이 늦은 시간까지 운영되고 아침 식사도 제공됩니다. 방 안에 풀키친이어서 조리 가능해요. 방도 넓고 깨끗하며 레이크뷰입니다. 방이 정말 최고예요. 호텔에서 타운까지 차량으로 10분 정도고 호텔 건너 지역농산물 마켓 있어요. 다시 이용하구 싶어요.
2019년 10월에 2박 숙박함
답변 제공: Kathy - Front Desk Agent 님, 2019년 11월 1일
Thank you Kisuk for your review. We are glad you enjoyed your stay with us. Hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굳굳
직원도 친절하고 방상태도 깨끗하고 마음에 들었습니다. 위치가 조금 아쉽기는 하지만 솔직히 크게 신경쓴 부분이 아니어서 전반적으로 굉장히 만족스러웠습니다~
2019년 7월에 1박 숙박함
답변 제공: Kathy - Front Desk Clerk 님, 2019년 8월 12일
Thank you for your review. We are glad that you enjoyed your stay!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Celeste - Front Desk Supervisor 님, 2018년 11월 20일
Thank you for the rating! We appreciate your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
주방시설 좋음, 호텔보단 펜션느낌
콘도형 숙박시설이라 주방시설이 완비되어 편리했음. 쇼파배드는 작은 뒤척임에도 소음이 크게 나서 밤새 잠을 이룰수 없었음. (컴플레인했으나 아무도 그런불만얘기한적 없다며 뭘바라냐고,, 가서 체크라도 해달라 했더니 와서 수건몇장 깔아주고 감, 물론 도움안됨)메인 배드가 외부에서 현관문 열자마자 있어 지나가는 투숙객 소음, 시선에서 자유로울수 없음. 아이가 있는 가족에겐 좁은호텔룸보단 나을것 같음.
답변 제공: Celeste - Front Desk Supervisor 님, 2018년 5월 12일
We are so sorry that you hard some difficulties during your stay. Management takes all complaints seriously and we appreciate you giving us a call.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스럽습니다 집같이편안했어요 날좀더풀리면 다시한번 가보려구요 가족여행에 딱인것같습니다
답변 제공: Celeste - Front Desk Supervisor 님, 2018년 4월 5일
Thank you so much for the 5/5 rating! We look forward to having you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요
넘 편하고 좋았어요^^ 생각보다 정말 좋았던 숙소~
2017년 7월에 1박 숙박함

10/10 - 훌륭해요

jh 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족 그자체
정말 만족스러웠다 이 주변에 있는 인중에 제일 만족스러운 곳이다 다시 이곳을 방문하게 된다면 재방문 할 의사가 있습니다. 가족들과 정말 행복항 시간을 보냈습니다 감사합니다
답변 제공: Front Desk Manager 님, 2017년 2월 10일
Thank you for the 5/5 Review

10/10 - 훌륭해요

Wilhelmina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool hot tub and bbq were great!
2024년 5월에 1박 숙박함
답변 제공: Danielle 님, 2024년 5월 29일
Thank you for the review! We are so happy you enjoyed your stay.

10/10 - 훌륭해요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our night at The Castle. The room was spacious, clean and comfortable. We also ate at the in house restaurant, and it was delicious. Would definitely come back!
2024년 5월에 1박 숙박함
답변 제공: Danielle 님, 2024년 5월 29일
Thank you for the great review! We hope to see you again soon

6/10 - 괜찮아요

Jonathan

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Well it’s definitely an older property. Clean but a bit run down. No daily cleaning service. A ways out of town. Was left thinking I should have stayed somewhere else. Nothing terrible but nothing amazing either. Cannot figure out how they are som highly rated
2024년 5월에 2박 숙박함
답변 제공: Sam 님, 2024년 5월 23일
Thank you for taking your time to write a review.

8/10 - 좋아요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean. Good central location.
2024년 5월에 2박 숙박함
답변 제공: Sam 님, 2024년 5월 22일
Thank you for the rating and review. We hope you choose us again for your next stay in town!

8/10 - 좋아요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is really well-designed. The property is simply amazing, built on a hillside and quite unique.The room was large, clean, comfortable, and the kitchen was well-stocked. We were early to arrive (about 2) by motorcycle and told the room was not ready. No problem, we were invited to wait on the property but it would have been nice to be told when it was ready. Only the next person on shift let us know when we asked for an update around 3:15. Everything was 5 stars except for that first contact in reception where it sure sounded like we were waiting till 4pm, no exceptions. This was an Expedia "VIP booking" and that initial check-in was not. The rest of the experience, including the restaurant was excellent.
2024년 5월에 2박 숙박함
답변 제공: Danielle 님, 2024년 5월 21일
Thank you for taking the time to write us a review

10/10 - 훌륭해요

Ivan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed over a long weekend for 4 nights. Room was great and even though the weather wasn’t great we got good use out of the outdoor pool and hot tub.
2024년 5월에 3박 숙박함
답변 제공: Danielle 님, 2024년 5월 21일
Thank you for the review! We hope to sees you again in the near future.

10/10 - 훌륭해요

KEITH 님, Calgary

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time we have been here. Great again. Thanks!!
2024년 5월에 3박 숙박함
답변 제공: Danielle 님, 2024년 5월 21일
Thanks Keith, We hope to see you again in the near future

8/10 - 좋아요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and accessable. Noisy - right on a major highway. A bit far from other restaurants and shops.
2024년 5월에 1박 숙박함
답변 제공: Sam 님, 2024년 5월 18일
Hello Harry,Thank you foe the ratings and reviews. We are glad that you enjoyed the stay. We are a bit out of town, and all the restaurants are in town which is around 10-12 minutes drive. And yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. We hope to see guys again for your next visit in town! Have a good day.

8/10 - 좋아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I feel like I perhaps did not experience The Castle at its best, but I would be willing to try again. Being a weeknight in shoulder season, there evidently weren't many rooms booked, and I was quite surprised that there would not be any overnight staff. I was in the main building adjacent to the parking lot, and although there is a nice view, it is immediately above highway 97, and it was LOUD. There are buildings further back and up a hill, and I imagine these ones are quieter (and would have an even better view of the lake). Room was spacious and very clean, but all wooden furniture showed many signs of wear. I also went to the restaurant, which came highly recommended, but was a bit of a lacklustre experience. Again, I think it is due to shoulder season - I was the only diner the entire time, the soup (though tasty) arrived with a bit of a skin on the top and was very thick, implying it had sat for some time, and the med bread was overly doused in balsamic, making me think the main chef may have had a night off (which is certainly allowed!). All in all, I might try The Castle again if in the area, but my experience did not measure up to the expectations I had from the listing.
2024년 5월에 1박 숙박함
답변 제공: Danielle 님, 2024년 5월 9일
Hello Jennifer, Thank you for taking the time to write us a detailed review. I am sorry for your disappointment.Yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. The second building only has a view of the pool or courtyard, unfortunately you do not see the lake from that building.As for the room furniture our excellent maintenance staff are always refinishing things. I will take a peak at what room you stayed in and have them assess what needs refinishing or bought new. We have a live in Building Superintendent that always has the phone on him in case of emergencies or late check ins, lost key cards and so on. I am sorry the Intermezzo restaurant didn't meet your expectations. They lease from us and we have no say in what they serve or the times they are open. I will be forwarding your concerns to them though right away.We hope you give us another chance in the near future.

10/10 - 훌륭해요

Rod

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Hotel!
2024년 4월에 1박 숙박함
답변 제공: Trudi 님, 2024년 5월 9일
Thank you , have a wonderful day !

10/10 - 훌륭해요

Jannelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, quiet and comfortable. Love having a kitchen. I wish the hot tub was open a bit later. Otherwise a very good stay and would stay again.
2024년 5월에 2박 숙박함
답변 제공: Sam 님, 2024년 5월 7일
Thank you for the perfect rating and review! We are glad that you enjoyed the stay with us. We close our hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 - 훌륭해요

Chad

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great, the only drawback is a minor one, you have to drive for restaurants. The hotels bistro was very good, but a little pricy. I will definatly stay again.
2024년 4월에 3박 숙박함
답변 제공: Danielle 님, 2024년 4월 30일
Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.

8/10 - 좋아요

Kayla

2024년 4월에 2박 숙박함
답변 제공: Sam 님, 2024년 5월 19일
Thank you for the rating!

10/10 - 훌륭해요

Elan

2024년 4월에 2박 숙박함
답변 제공: Sam 님, 2024년 5월 19일
Thank you for the rating!

10/10 - 훌륭해요

Laurielynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property,big rooms, very clean, super nice staff!!!
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 28일
Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!

6/10 - 괜찮아요

Shantih

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 28일
Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.

10/10 - 훌륭해요

marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are amazing as always
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 25일
Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!

10/10 - 훌륭해요

Chere

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 21일
Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!

8/10 - 좋아요

Surender

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location just 5 min outside Vernon
2024년 4월에 2박 숙박함
답변 제공: Sam 님, 2024년 4월 20일
Thank you for the review and rating. We look forward to your next stay with us!

8/10 - 좋아요

Kyle

2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 5월 7일
Thank you for the perfect rating and review! We are glad that you enjoyed the stay. We close the hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 16일
Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 17일
Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
2024년 4월에 5박 숙박함
답변 제공: Danielle 님, 2024년 4월 15일
Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
2024년 4월에 2박 숙박함
답변 제공: Sam 님, 2024년 4월 13일
Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!

10/10 - 훌륭해요

Olga

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel - well maintained and provided great service. We enjoyed our visit
2024년 4월에 3박 숙박함
답변 제공: Trudi 님, 2024년 4월 8일
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us !

8/10 - 좋아요

Tannis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and rooms are very nice extremely spacious. We got a VIP bottle of wine in our room but unfortunately the room only had one wine glass and it wasn’t very clean so I had to wash it I don’t like the fact that they take a $200 deposit and it doesn’t go right back on the card afterwards most hotels release the hold and it shows up immediately. They say it’s the credit card but if it’s the credit card that would happen all the time, the whole amount seems excessive if it was $5100 like most hotels then I could handle a little bit better. The girl at the front desk was nice but not overly friendly. She sped out the instructions kind of like rules. She made it very clear that I would be charged five dollars for the two room keys. She gave me if I didn’t return them. Also, there is a note in the washroom saying that if you dirty their linens or towels that you will get an extra charge they do provide make up wipes, which was very convenient. As nice as the hotel was, I doubt I would stay there again just because of the credit card hold alone.
2024년 3월에 1박 숙박함
답변 제공: Sam 님, 2024년 3월 31일
We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 - 훌륭해요

Adam

2024년 3월에 1박 숙박함
답변 제공: Sam 님, 2024년 4월 20일
Thank you for the rating. We look forward to your next stay with us!

10/10 - 훌륭해요

marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent as always
2024년 3월에 1박 숙박함
답변 제공: Trudi 님, 2024년 3월 28일
Thanks Marianne , See you next time .

10/10 - 훌륭해요

Inga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful facility. Clean and convenient. Access from hiway is a bit hard
2024년 3월에 5박 숙박함
답변 제공: Sam 님, 2024년 3월 23일
Hello Inga,Thank you so much for the perfect rating and review. We hope we can see you guys again for you next stay in town!

8/10 - 좋아요

Jesslyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The unit was clean and comfortable. We had no issues checking in and the staff was very friendly. We appreciated how private the unit felt and we had no issues with noise from other rooms. The only negative we had was the kitchen didn’t have any cooking sheets and we brought food to prepare in the oven.
2024년 3월에 1박 숙박함
답변 제공: Sam 님, 2024년 3월 12일
Hello Jesslyn,Thank you for the rating and the detailed review. We are glad that you enjoyed the stay with us. We have cookie sheets down at the front desk to give our guests but it is on request. I hope we see you guys here for your next visit in town.

10/10 - 훌륭해요

Spencer

2024년 3월에 1박 숙박함
답변 제공: Danielle 님, 2024년 4월 1일
Thank you for taking the time to leave a review! We hope t see you again in the near future.

8/10 - 좋아요

ANALIZA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view was nice but it was close to the highway so it can be a bit noisy.
2024년 2월에 3박 숙박함
답변 제공: Sam 님, 2024년 3월 4일
Hello Analiza,Thank you for the review and rating. We hope you choose us again for your next stay in town!

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of space for our family of 5. Great room amenities and so clean
2024년 3월에 2박 숙박함
답변 제공: Sam 님, 2024년 3월 3일
Hello Victoria,Thank you for the review and for the perfect rating. We hope you come here again for your next visit in town!

10/10 - 훌륭해요

marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent as always
2024년 2월에 1박 숙박함
답변 제공: Sam 님, 2024년 2월 29일
Thank you for the perfect rating. We hope you choose us again for your next visit!

10/10 - 훌륭해요

Shelby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sam 님, 2024년 2월 28일
Thank you for the perfect rating. We hope we can see you guys here for your next visit in town!

10/10 - 훌륭해요

Xiaoshu

2024년 2월에 3박 숙박함
답변 제공: Danielle 님, 2024년 3월 21일
Thank you so much for the great review! We hope to see you again in the near future

10/10 - 훌륭해요

Gayle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was easy to get to and offered lots of parking. The area was quiet except for the traffic from the highway. However that seemed to quiet right down at night. The kitchenette was well stocked and very convenient. The soaker tubs were nice and the facility was overall very clean. Would certainly stay again.
2024년 2월에 3박 숙박함
답변 제공: Trudi 님, 2024년 2월 20일
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 - 훌륭해요

Michael D.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: trudi 님, 2024년 2월 20일
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 - 좋아요

Dana

2024년 2월에 5박 숙박함
답변 제공: Danielle 님, 2024년 3월 21일
Thank you for taking the time to write us a review!

10/10 - 훌륭해요

Sherry

2024년 2월에 3박 숙박함
답변 제공: Danielle 님, 2024년 3월 21일
Thank you for the great review!

8/10 - 좋아요

Alyssa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: trudi 님, 2024년 2월 20일
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Swan Lake Castle stay
A beautiful location with very nice and comfortable rooms. Our only complaint was that the hot tub jets were not working and the restaurant was closed. Overall, terrific stay!
2024년 2월에 1박 숙박함
답변 제공: Sam 님, 2024년 2월 18일
Hello Ken,Thank you for the rating and review. We are happy that that our rooms were comfortable for you. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. The restaurant on this property is closed on Mondays and Tuesdays but their downtown location is open everyday. I hope you will give us another chance for your next stay.

10/10 - 훌륭해요

Shawn 님, Royston

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Front staff were amazing, friendly and informative. The room was very clean, had everything for us. We did have a small temper-tantrum do to the hot tub not being fully fuctional while we were on a multi day ski trip. We feel management should be always on top of that when it is a critical filter for us when we choose our booking. The restaurant on site is absolutely perfect, ambiance, food, and service was was the highlight to a wonderful stay.
2024년 2월에 2박 숙박함
답변 제공: Sam 님, 2024년 2월 18일
Hello Shawn,Thank you for the perfect rating and detailed review. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. I hope you will give us another chance for your next stay.