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슈어스테이 플러스 호텔 바이 베스트 웨스턴 베로 비치 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 317개" "
평점 8 - 좋아요. 1003개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 151개" "
평점 4 - 별로예요. 1003개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 89개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Mary Ellen 님, Vero Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Best Western is at the Vero Beach outlets and is a good hotel. Basic breakfast is good and coffee all day long. Vending machines take bank card, so that's good.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Michael

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No shower curtain, few lights didn’t work, roaches when I walked in and initially turned on lights
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Guest,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of a shower curtain, malfunctioning lights, and the presence of roaches is deeply concerning. Please rest assured that we take these matters seriously and will address them promptly with our maintenance and housekeeping teams to prevent recurrence. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to see that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where you believe we excelled, please let us know. We appreciate your review and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
buena ubicacion al lado shopping limpia segura tranquila
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Thank you for your excellent review. We are glad to know that you enjoyed our convenient location near the shopping center and that you found our hotel clean, safe and quiet. We appreciate your feedback and hope to welcome you again in the future.

6/10 - 괜찮아요

Keykee

가족 여행
별로예요: 직원 및 서비스
Check In was stressful. I never reached my security deposit back. No answer from hotel. BEWARE!! Will dispute.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any difficulty regarding your security deposit refund. Please reach out to our management team directly to address this matter promptly. We value your feedback and strive to ensure a positive experience for all our guests. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.Sincerely, Hotel Manager

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스
Enjoyed the west-facing side of hotel that looks onto nice trees. Quiet. Window in room opened wide which I love (but no screen). Comfortable armchair. Looked like my room's smoke detector was missing.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Guest,Thank you for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the quiet and scenic view from your room. We apologize for any inconvenience caused by the missing smoke detector, and we'll address this promptly to ensure the safety of our guests. We're pleased to hear that you found the armchair comfortable and appreciated the ability to open the window wide, although we apologize for the lack of a screen. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 - 좋아요

David

2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Guest,Thank you for your rating. We're glad to see that you had a positive experience overall. If there are any areas where we can improve and earn that extra star on your next visit, please let us know. Your feedback is valuable to us, and we hope to welcome you back soon.Sincerely, Hotel Manager

8/10 - 좋아요

Emil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price,location for the area we visited.Very helpful staff.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Guest,Thank you for your feedback and positive rating! We're glad to hear that you found our price and location suitable for your visit and that our staff were helpful during your stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 - 좋아요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only stayed one night but hotel perfectly adequate. Eateries close by. Staff very pleasent
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be adequate for your stay and that you enjoyed the nearby eateries. We appreciate your kind words about our staff's pleasant service. If there are any specific areas where we can further improve and earn a higher rating next time, please feel free to share your suggestions with us. We value your input and hope to provide you with an even better experience during any future visits.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is nice. The picture window has sheer drapes and took me a while to realize there was a wind down blind to cover it, LOL They just need to tell their guests about this feature.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,Thank you for your review. We're glad to hear that you found the room nice and comfortable. Your feedback regarding the window blinds is valuable, and we appreciate your suggestion to inform guests about this feature. We will make sure to address this with our team to improve communication with our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was clean and staff was polite and helpful
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,Thank you for your perfect score and kind words! We're delighted to hear that you had a wonderful experience during your stay with us. Providing clean accommodations and excellent service is our priority, and we're thrilled that we met your expectations. Your positive feedback means a lot to us, and we can't wait to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Alyssa

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn that fifth star next time, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Elvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there are any specific areas where we can improve and earn a perfect score from you next time, please let us know. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This falls below our usual standards, and we take your feedback seriously. Rest assured, we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Candi

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we take it seriously. If you could provide more details about your concerns, we would appreciate the opportunity to address them and improve our services for future guests. We hope to have the chance to regain your trust and provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good . could use updating but a greatvalue
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Guest,Thank you for your review! We're glad to hear that you had a positive experience overall. Your feedback regarding updating is noted, and we'll take it into consideration as we continue to improve our property. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location of hotel; parking was very close to our room. Room seemed old and outdated.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Donna,Thank you for your perfect rating and feedback! We're pleased to hear that you found the location convenient and that parking was close to your room. We appreciate your honesty regarding the room's condition, and we'll take your feedback into consideration as we strive to improve our accommodations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Nick

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Nick,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

4/10 - 별로예요

Jessica 님, Tallahassee

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was lovely, but it felt like and had the noise level of young adults looking for a cheap night away from their parents to party.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff lovely. However, we apologize for any inconvenience caused by the noise level during your stay. We take guest comfort seriously, and we will address this issue promptly with our team to ensure a more peaceful environment for all guests. Your comments are valuable to us, and we appreciate your honesty. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jasamine

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Check in was a bit of a hassle but it was Expedia’s fault. The lady at the front desk (mornings) was kind and worked diligently to get us checked in. The rooms were FILTHY. Dropped our things off and then went to visit my grandfather in the hospital. When we returned there was a cockroach ON MY PILLOW!! The shower walls look like they had never been scrubbed. There was soap scum, mold, and a bloody booger on them. WEAR FLIP FLOPS, TOUCH NOTHING! No trash can in bathroom. The floor in the room looked like it hadn’t been vacuumed in a good while. Even left a coffee stirrer in the middle of the floor. We paid for 3 nights and got exactly two bath towels and two wash cloths. Tried to exchange them with housekeeping and she didn’t speak a word of English. Didn’t make up the room or exchange the towels in the 3 days we stayed even though we put the card on the door asking them to. Lady at the front desk (evenings) was too busy to exchange towels so we got our own from the closet next to the elevators. I feel like you could get a roach motel for less than what this place costs.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Guest,We are deeply sorry for the multiple issues you encountered during your stay. Your experience is unacceptable and does not reflect the standards we aim to uphold. We sincerely apologize for the cleanliness and service lapses you experienced, including the presence of pests and the condition of your room. Rest assured, we will address these issues with our team to ensure they are rectified promptly. We appreciate your understanding and hope to have the opportunity to regain your trust with a much-improved experience during your future stays.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kassandra

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff are all very kind, friendly, and helpful.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Kassandra,Thank you for your kind words! We're thrilled to hear that our staff left such a positive impression on you with their kindness, friendliness, and helpfulness. Providing excellent service and creating a welcoming atmosphere for our guests is our top priority, and we're glad that we could meet your expectations. Your feedback means a lot to us, and we'll be sure to pass along your compliments to our team. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Scott

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay. If you have any further feedback or suggestions, please feel free to share. We look forward to welcoming you back in the future!

8/10 - 좋아요

T

Price n location
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel's price and location favorable. If there are any areas in which you think we could improve to make your next stay even better, please feel free to let us know. We appreciate your review and hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
The hotel smelled dingy. Old dirty carpets. Rooms need to be refreshed. Walls look moldy/ dusty. No cleaning carts I any hallway by 830am which is unheard of in ahotel.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,We're sorry to hear that your experience did not meet expectations during your recent stay. We appreciate your feedback on Hotels.com. Please be assured that your comments will be shared with our team for review and improvement. We take cleanliness and guest satisfaction seriously, and we apologize for any inconveniences you encountered. If there are specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out. We value your input and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very functional property for the price.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 29일
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our property very functional for the price. If you have any additional comments or suggestions, feel free to share. We appreciate your choice and look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

4/10 - 별로예요

Yo

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Sheets were dirty, I asked for room service and they just fixed the bed but didn’t change the sheets Bathroom room pretty unsanitary, there was female hair on the wall and Conner of the tub
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Guest,We sincerely apologize for the cleanliness issues you encountered. Your feedback is crucial, and we'll address the concerns with the sheets and bathroom cleanliness immediately. We appreciate your honesty and regret falling short of your expectations. If there are specific details you'd like to share, please provide additional information. We hope to have the opportunity to make amends and provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Vicki

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The attendants at the front desk were never at the front desk. Everyone must have been on the same floor as me because all night it was noisy!!! Walls were so thin I could hear people having conversations next door, on both sides of me!!! Some kids got in an argument at 2 am and this went on for an hour. I called the front desk but no answer. Bed was worn and needs to be replaced. The review on the towels is accurate. Not even big enough to wrap around you and they could use some fabric softner!!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. We'll address the issues with front desk availability, noise disturbances, and the condition of the bed and towels immediately. Your feedback is valuable, and we appreciate your honesty. If there are specific details you'd like to share, please provide additional information. We regret falling short of your expectations and hope to have the opportunity to make amends for a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The ladies at the front desk were very nice and helpful. When we went to our room there was a hand towel hanging on the towel rack that was wet. No one was at the desk then so we did not report. Also it is convenient to have tissues in the room. When we made the reservation we asked for an accessible room but this was not
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for taking the time to share your feedback on your recent stay. We're glad to hear that the front desk staff were very nice and helpful. We apologize for the oversight with the wet hand towel and the absence of tissues in your room. Your comments are valuable, and we will address these matters to ensure improvements for future guests. Regarding the accessible room request, we regret any inconvenience and will investigate to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to provide you with an even more enjoyable stay on your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cheap basic breakfast that I passed 👎 Tv has issues with dark screen, dirty tile on the bathroom also send paper tissues was terrible. Location is not bad but this place used to be much better with the previous owner
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,Thank you for sharing your feedback on Expedia. We sincerely apologize for the shortcomings you experienced during your stay. Your concerns about the breakfast, TV issues, bathroom cleanliness, and the overall decline compared to previous ownership are noted. We take your comments seriously and will address these issues promptly to ensure improvements. If you have any additional details or specific suggestions, please feel free to share. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,Thank you for your fantastic 5/5 rating. We appreciate your positive feedback and hope you had a wonderful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Eric

좋아요: 직원 및 서비스
별로예요: 청결 상태
Marginal Value
Cheap towels, not enough, no exhaust fan. Mold mildew growing on ceiling, elevator floor buttons not working. No access to simple water in lobby. No early morning coffee. Have to wait for 6 am. Used tobe Country Inn. A lot of deferred maintenance. Painting needed bad. New carpeting. Staff knew about these problems, but owner just ignored.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. Your comments are valuable, and we take them seriously. We will address the issues you mentioned, including towel quality, maintenance concerns, and the lack of amenities. We appreciate your understanding, and please be assured that your feedback will be used to make necessary improvements. We hope to have the opportunity to regain your trust during future visits.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad
Not bad for the price: clean and the bed was comfortable. No tissues in the dispenser (someone had put paper towels in it) and when we asked at the desk, they couldn’t find any. Breakfast had only children’s sweet cereals—I rely on raisin bran when traveling—(also the usual eggs toast and bacon).
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,Thank you for your positive feedback regarding the cleanliness and comfort of your stay. We apologize for the inconvenience with the tissues and the limited breakfast options. Your comments are noted, and we will address these issues to improve our services. We appreciate your understanding and hope to have the opportunity to better meet your expectations during your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed 3 Months. They towed my car accidentally thinking it being abandoned. Pot smell 24/7 everywhere! Was on short break from full time working as traveling musician. Nice building but the current management is not corporate but rather local yokal family from east Indian origins. Not about the customer more about appearances of superficial up keep. It's only a matter of time before the place morfs into the Red roof and again local family up keep. The employees are very much the same type. A reflection of managements limitations translating into a rather uncomfortable feeling overall. This is definitely not about even good customer service. Outside people are using the buffet and conference room like it was their own residence.Doors slamming constantly !
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,We sincerely apologize for the inconveniences you experienced during your three-month stay. We understand the importance of a comfortable and secure environment, and it's disheartening to hear about the accidental towing of your car and the persistent issues with the smell of marijuana. Your feedback about the management, employees, and overall atmosphere is crucial, and we will address these concerns to ensure a more pleasant experience for our guests. We appreciate your patience and understanding. We value your input and hope to make improvements for future guests.Sincerely, Hotel Manager

10/10 - 훌륭해요

william

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price , not in a congested area , easy access , couldnt ask for a better place
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,We're delighted to hear that you had a positive experience during your stay with us. Thank you for appreciating our good price, location, and easy access. It's our pleasure to provide you with a comfortable and convenient stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Stephen

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your experience to understand how we can enhance it further. Your insights are valuable, and we are committed to continually improving our services. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jean

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,We appreciate your feedback and the positive rating on Expedia. We're pleased to know you had a satisfactory experience during your stay. If there are specific areas where we can improve and earn that extra star, please share your insights with us. Your input is important, and we look forward to the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jan

좋아요: 직원 및 서비스, 객실의 편안함
good customer service
The room had no hair dryer ...I went down to the front desk, very early in am. The lady at the front was very kind and accommodating. I appreciated the good customer service.
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience of not having a hairdryer in your room, but we're pleased to hear that our front desk staff provided you with kind and accommodating service. Your positive comments about our customer service are greatly appreciated. If there's anything else we can do to improve your stay, please let us know. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Maritza 님, Houston

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for sharing your feedback. We appreciate your positive rating and would love to know more about your stay. If there are specific areas or aspects you'd like to highlight for improvement, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Guest,Thank you for your fantastic 10 out of 10 rating. We are delighted that you had a wonderful experience during your stay. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Guest,Thank you for taking the time to give us a perfect 10 out of 10 rating. We are thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sten

좋아요: 직원 및 서비스
We stayed her before when it was a Country Inns hotel, very much the same now. Broken coffemaker was promptly exchanged by houskeeping, very helpful.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest,Thank you for sharing your feedback and for choosing to stay with us again. We're glad to hear that our housekeeping promptly addressed the issue with the broken coffeemaker and provided helpful service. If there's anything else you'd like to share or if there's a way we can make your future stays even better, please feel free to let us know. We appreciate your loyalty and look forward to welcoming you back.Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Who’s room is it
Well when I checked in and got to my room, there was another guest already in that room. Completely invaded someone’s privacy due the hotel not knowing which rooms were booked. I did not get the room I paid for, was down graded.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Guest,We sincerely apologize for the inconvenience and privacy invasion you experienced during your stay. Such incidents are unacceptable, and we deeply regret the mix-up with room assignments.Please know that we take this matter seriously and will be investigating the issue to prevent such occurrences in the future. We understand the importance of providing the room you paid for, and we are genuinely sorry for the downgrade you experienced. If there's anything more you would like to share or if there's anything we can do to make amends, please let us know. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

James E

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Guest,Thank you for taking the time to give us a perfect 10 out of 10. We're thrilled to hear that you had a positive experience. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We appreciate your positive feedback and look forward to the opportunity to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Maureen 님, Madison

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear Maureen,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

Charla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the check in process was nice and smooth.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and the check-in process nice and smooth. Providing excellent service is our priority, and we appreciate your kind words. If there's anything else you need during your stay, please don't hesitate to ask. We hope you have a wonderful time with us, and thank you for choosing our hotel.Sincerely, Hotel Manager

10/10 - 훌륭해요

George

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Guest,Thank you for taking the time to rate us 5 out of 5. We appreciate your positive feedback. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another great experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

MELISSA

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ant invasion!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the ant invasion during your stay. This is not the experience we aim to provide, and we take the matter seriously. Our team will address this issue promptly to ensure it does not recur. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Guest,We regret to hear about your disappointing experience during your stay with us. Your feedback is important, and we apologize for any inconvenience you may have encountered. We would appreciate the opportunity to understand more about your concerns and work towards resolving them. If you could provide additional details, it would help us address the issues you faced. Please feel free to contact us directly so that we can discuss your experience further.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Tiffany,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kevin

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
ROACHS In our first room the air conditioning didn’t work, switched to a second room, smelled musty but it was late so we stayed. Roach crawled across my sheets that night. Was hoping it was from keeping the window open to air it out. Found three more. Switched rooms for the second night. Floor was covered in pumpkin seeds and peanut insides. Clearly hadn’t had the vacuum run since the last guest. It’s cheap but I’ve stayed at cheaper places that havn’t been this gross.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is crucial, and we're addressing the issues promptly to prevent similar incidents. We deeply regret any inconvenience caused and hope to have the opportunity to make amends on your next visit.Sincerely,Hotel Manager