외관

레드 루프 인 베로 비치 - I-95 여행 후기

2 out of 5
레드 루프 인 베로 비치 - I-95
8800 20th Street, Building A, Vero Beach, FL

이용 후기

5.6
평점 10 - 훌륭해요. 781개 이용 후기 중 112개" "
평점 8 - 좋아요. 781개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 781개 이용 후기 중 182개" "
평점 4 - 별로예요. 781개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 781개 이용 후기 중 220개" "

6.0/10

청결 상태

6.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

blanca

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was real clean except the microwave it was dirty.
2024년 4월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 22일
Dear Blanca,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN VERO BEACH - I-95. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the rooms. However, we do want to apologize for any inconvenience caused due to the uncleanliness of the microwave. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Sondra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 22일
Hello Sondra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERO BEACH - I-95 and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

4/10 - 별로예요

Quintell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing.
2024년 4월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 21일
Dear Quintell,Thank you for taking the time to tell us about your stay at the RED ROOF INN VERO BEACH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. We do want to apologize for any inconvenience you encountered during you stay with us. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had an order shelves hanging off the wall, television not working bugs in the room
2024년 4월에 3박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 6일
Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN VERO BEACH - I-95. I was saddened to read your stay fell short of expectations due to the insects you reported, the TV not working, the uncleanliness of the room and the shelves hanging off the wall. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Noce
2024년 4월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 6일
Dear James,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN VERO BEACH - I-95. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jay

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Building was dated, but the beds and pillows were very comfortable.
2024년 3월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 16일
Dear Jay,Thank you for telling us about your recent visit to RED ROOF INN VERO BEACH - I-95. It's good to read that our comfortable beds met your needs. However, you indicated that the building was dated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reservation of the room indicated that there was a refrigerator and a microwave, when in reality there wasn’t any of the two in the room that was assigned to us.
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 28일
Dear Joseph,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please accept our sincerest apologies for the situation you described regarding the missing amenities. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Michael Harrison

2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 28일
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

carolyn

2024년 2월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 24일
Dear Carolyn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Vero Beach - I-95 and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

8/10 - 좋아요

Marine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La chambre était très bien, propre, spacieuse et la literie était bonne, mais le seul inconvénient : pas d’eau chaude…
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 24일
Chère Marine,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. Nous apprécions vos commentaires concernant votre récent séjour au Red Roof Inn Vero Beach - I-95. C'est très enrichissant de lire que vous avez eu une belle rencontre avec nous et nous apprécions vraiment vos aimables commentaires sur notre bonne literie, notre chambre propre, bien et spacieuse. Vous avez indiqué que vous n'étiez pas satisfait du fait qu'il n'y avait pas d'eau chaude disponible. Vos commentaires sont essentiels alors que nous nous efforçons d'offrir à tous les clients un séjour propre, confortable et basé sur un bon rapport qualité-prix.Lors de votre prochain séjour, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter immédiatement notre réception afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons que vous reviendrez à Red Roof lors de votre prochain séjour.Sincerely,Chirell RediResponse Specialist

2/10 - 너무 별로예요

Dave

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place should be closed
2024년 2월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 2월 21일
Dear Dave,Thank you for telling us about your recent visit to RED ROOF INN VERO BEACH - I-95. I was disappointed to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Regards,Red Roof Management

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me gusto el lugar y la tranquilidad
2024년 2월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 13일
Querida Tamara,Gracias por contarnos sobre su reciente visita a RED ROOF INN VERO BEACH - I-95. Es bueno leer que le gusta nuestro hotel y la tranquilidad. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Red Roof Management

4/10 - 별로예요

Henry

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Expedia is terrible - they charge for things you do NOT get - like making changes to your reservation - so I will NOT use them again! Red Roof is largely what you would expect from an inexpensive "pet friendly" place which does not do the best job cleaning. The fit and finish of the room also left a lot to be desired. Maybe it will be better after they renovate - until then, my suggestion is "stay somewhere else."
2024년 1월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 12일
Dear Henry,Thank you for your review following your stay at Red Roof Inn Vero Beach - I-95. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room left a lot to be desired, the cleanliness was not to your liking and the other concerns you mentioned hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in all your future travels.With thanks, Red Roof Management

2/10 - 너무 별로예요

Julia

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 8일
Hello Julia,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 6일
Hello Javier,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

LINVAL

좋아요: 직원 및 서비스
Need WiFi to get work done on my laptop
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 28일
Hello Linval,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Vero Beach - I-95. We value you as a our guest and welcome your 3/5 score. As it relates to the Wi-Fi we will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Arnold 님, Alburtis

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
you get what you pay for. property quite well used, but staff friendly and overall ok for one night
2024년 1월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 27일
Hi Arnold,Thank you for sharing your thoughts on your recent visit to RED ROOF INN VERO BEACH - I-95. I was happy to read that our friendly staff met your needs. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Deborah

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nic locations
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 26일
Dear Deborah,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Vero Beach - I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Total disappointment.
I really feel cheated, the photos don't lie, they are retouched so that the place looks bright, new, cozy and pleasant. What I found was a hotel in terrible condition, old, extremely dirty; Both inside and out! There was no soap in the bathroom, there was hair of different types (curly and straight) both in the bathroom and in the bed. The room I requested was Deluxe with one bed and what I received was a disgusting room, without what I needed for my personal hygiene and with two beds. Furthermore, the reservation indicates that the room has access for disabled people and that is not true either because the room was on the second floor without an elevator and without a ramp for a wheelchair. The disappointment was so great that I came in in the morning (paying 25 dollars more to have the room given to me two hours in advance) and handed over the room at 4 in the afternoon. I didn't want to stay until the next day in that unhealthy place!
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 26일
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the lack of cleanliness, the condition of the hotel not to your liking and the other issues you listed is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Marc

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor hotel, animal freadly so not quite.
Old Pillow to thin, woke up with pain in the neck. Suppose to be a deluxe room. No luxe at all. Mattress not confortable. Bad service at the reception. They try to charge us the room when it was already pay. HAd to argue with the girl at the reception to say it was already pay.To expensive for stay without breakfast. Not recommand all.
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 17일
Dear Marc,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. Please accept our sincerest apologies for the situation you described regarding the less than ideal encounter you had with the staff, the discomfort from the pillow and the other concerns you mentioned which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

christopher

출장 여행
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 10일
Hello Christopher,Thank you for sharing with us. Your review of the Red Roof Inn Vero Beach - I-95 was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

2/10 - 너무 별로예요

Bashar

2023년 12월에 12박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 21일
Hello Bashar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERO BEACH - I-95 and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

4/10 - 별로예요

Eris

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Hello Eris,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Fabio Saa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Desepcion de el motel Red Ruf
El lugar no se ve como en las fotos los edificios y cuartos son muy viejos el lugae es limpio pero la verdad me.desepcione cuando llegue.Esperaba algo mejor y mas moderno para.el siglo 21.y en un pais comonlo es Estados Unidos......... D..The place does not look like the photos, the buildings and rooms are very old, the place is clean but the truth is I was disappointed when I arrived. I was expecting something better and more modern for the 21st century, and in a country like it is. USA.
2023년 12월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 12월 30일
Hello Fabio,Thank you for telling us about your recent experience at RED ROOF INN VERO BEACH - I-95. It's good to read that our clean facility met your expectations. However, you mentioned that the aesthetic of our property was not your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

10/10 - 훌륭해요

Craig

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 23일
Hello Craig, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERO BEACH - I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Kerri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Called to verify are stay. They said the would not hold our room until we get there @ 1000pm. So we had to call and give them a card to pay for room before we got there; ended up paying a higher price then was on the app. Dirty with dead roach in bathroom.
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 15일
Thank you, Kerri, for taking the time to write a review of your stay at the Red Roof Inn Vero Beach - I-95. I am sorry to see we let you down. We regret the inconveniences you experienced as it relates to to our Non-standard policy, the uncleanliness of the room and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I will certainly bring this to the property’s attention in an effort to address your concerns.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Punipuao 님, Anchorage

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The area was a little sketchy but it was affordable. Clean room and clean beds is all we needed so it worked.
2023년 11월에 4박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 5일
Dear Punipuao,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad you enjoyed the clean room and you were pleased with our affordable prices, prompting your 5/5 score. However, it's truly disheartening to see you highlight that the area was not to your liking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Tammie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only issue was the Air conditioner was noisy and ran constantly trying to cool the room
2023년 11월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 11월 15일
Hello Tammie,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. I'm disappointed to see that the a/c you described to be noisy interrupted your stay. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

wilvens

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff went above and beyond in order for you to have a great stay.
2023년 11월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 12일
Dear Wilvens,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad the staff went above and beyond in order for you to have a great stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Martina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was good no complaints
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 6일
Dear Martina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VERO BEACH - I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

wilvens

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staffs are very helpful
2023년 10월에 4박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 2일
Dear Wilvens,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad you were pleased with our helpful staff, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Nice pool to swim in, nice rooms. Good service, friendly employees. But has Roaches!
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 29일
Dear Valued Guest,Thank you for taking the time to complete our guest survey at the Red Roof Inn Vero Beach - I-95. I'm so glad you were pleased with the nice rooms and the good service. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Tana

연인과의 여행
We stayed in room 119 the night of Saturday Oct. 21, 2023. I slept in the bed closest to the bathroom. When I woke up in the morning I was covered with bug bites. They have not healed up yet (Oct. 25, 2023). I reported it to the desk and it was like they didn’t care. All they said was, “I’ll tell the manager”. I have pictures but I don’t know how to include them in this message.
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 27일
Dear Tana,I appreciate you sharing your feedback following your stay at the Red Roof Inn Vero Beach - I-95. I was saddened to read that your stay fell short of your expectations due to the insects you reported. I sincerely apologize for the distaste situation your described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I really glad you have brought this to the property's attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

CLAUDE

2023년 8월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 9월 2일
Hello CLAUDE, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERO BEACH - I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrific
The worse red roof I have ever see. We were getting away from the hurricane on the gulf coast and booked with red roof of Vero beach just off i95. Appearance was awful. Had a hard time finding the office. Finally see that it was inside ihop restaurant. Had a funny smell inside the office. Got to the room and it was disgusting. Floors was so nasty that you had to walk around with shoes in or it would turn your feet or sock black. Shower was nasty mold under the sink microwave was nasty on the inside and had rust inside the door. No coffee pot in the room. No USB’s anywhere in the room. Wi-Fi kept kicking us off. Room phone didn’t work. Overall just a big dump. I wouldn’t recommend it to anyone.
2023년 8월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 9월 2일
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN VERO BEACH - I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and possible mold among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

10/10 - 훌륭해요

Peter Van Horne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cost effective stay
Great place , nice staff , pool clean , great temp
2023년 8월에 7박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 26일
Dear Peter,Thank you for taking the time to tell us about your experience at the Red Roof Inn Vero Beach - I-95. I am glad to read that you were pleased with the cleanliness of the pool, or staff and the temperature, resulting in a 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Beverly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
My stay was very good and the front desk person (Tasha) was amazing, very friendly, helpful and she called my room to see if everything was good also to see if I needed anything. We need people like her all the time, She really made my visit a very good stay and the room was very nice!
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 19일
Dear Beverly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VERO BEACH - I-95. It's thrilling to hear you had a great experience with us, especially regarding your highlight of how our friendly staff went above and beyond to create such wonderful experience. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Sincerely,Recordo Rediresponse Specialist

2/10 - 너무 별로예요

Sergio

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the ac didn't work, they changed my room and it was bad too, it didn't cool much
2023년 8월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 8월 13일
Dear Sergio,Thank you for your review following your stay at Red Roof Inn Vero Beach - I-95. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the AC didn't work and you had to change rooms, which was saddening to read. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

10/10 - 훌륭해요

Leonardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2023년 8월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 12일
Hello Leonardo, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding additional comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

James

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Tosh at the check in desk was great. Property was average at best the floor was never cleaned. The bathroom door stuck and you couldn’t get out. The room was terribly noisy the first day but was ok the next. Mostly due to loud guests at 3am.
2023년 8월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 12일
Hello James,Thank you for your review of our property. We are happy to know that our staff provided you with good service, however, you indicated that your experience was cut short of your expectations due to issues you described regarding the floor being uncleaned, noise disruptions and the bathroom door being stuck.This is truly saddening to hear. We appreciate you bringing this to our attention and hope that you'll return, so that we can provide a better experience. Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

6/10 - 괜찮아요

David 님, St Thomas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Rooms are run down. Exterior of building is run down, very unappealing
2023년 8월에 4박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 8월 11일
Dear David,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. We appreciate your 3/5 score. It's truly disheartening to see you highlight that the upkeep of the rooms were not to your liking and the condition of the exterior of the building did not meet your expectations. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Ornan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Nishaye Red Roof Management 님, 2023년 8월 2일
Hi Ornan, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Vero Beach - I-95. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Tim

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience
The agent was nice that checked us in. The property over-all needs updating and cleaning. The room was nice but the ac unit was not able to cool the room due to high temperatures. Rates $ were good.
2023년 7월에 1박 숙박함
답변 제공: amwilliams 님, 2023년 8월 2일
thanks for your imput we will address the issue the next time your here please let the front desk know so we can address asap thanks

10/10 - 훌륭해요

Nicole 님, Enfield

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property and room was clean. Staff was super friendly and accommodating
2023년 7월에 7박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 7월 24일
Hello Nicole,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. I'm glad you had a clean stay and you found the staff friendly. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

Nicole 님, Enfield

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms and property with friendly staff
2023년 7월에 7박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 7월 24일
Hello Nicole,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vero Beach - I-95. I'm glad you had a clean stay and you found the staff friendly. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

10/10 - 훌륭해요

Cathy

2023년 7월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 17일
Hello Cathy,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

John

2023년 7월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 6일
Hello John, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

michael

2023년 7월에 1박 숙박함
답변 제공: amwilliams 님, 2023년 7월 31일
THANKS FOR YOUR COMMENTS

2/10 - 너무 별로예요

Rael

No tengo el dinero para el depósito y ya pague la habitación y no me dejan quedar
2023년 7월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 7월 9일
Dear Real,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Vero Beach - I-95. I was disheartened to see you did not stay with us due to our security deposit. Please accept our apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Chevanese RediResponse Specialist

10/10 - 훌륭해요

Victoria

2023년 6월에 4박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 6월 18일
Hello Victoria,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vero Beach - I-95. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist