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Thank you for your review. We appreciate your feedback.We do have pictures on all of our sites. Yes we have elevators and we are only 2 stories.

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Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

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Thank you Milton for your review. I appreciate your feedback. We look forward to your return

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Thank you Marc-Philippe, you were such a wonderful guest. It was our pleasure to have you staying with us. I pray you have safe travels.

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Thank you for your review. We appreciate your feedback. Pam, we inform you of the pet fee at check-in. In our area pet fees go upward of 150.00. I am sure that you are aware that most Hotels charge pet fees. It does not matter if you do is only 5lbs, we have to deep clean the rooms after every stay because we have guest that may be allergic. We do our best to accommodate everyone. Because you like to travel or need to travel with your pet, we do not exclude you from staying with us. And we also do not over charge as some hotels do. But as you continue to travel with your pet you will see that our rate is not so Ridiculous. And you had a clean room with a full hot buffet breakfast.

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I am not sure what you meant by unique. We are Best Western, and that is all we advertise to be.

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Thank you for your review. Ma’am, I am not sure what all of the issues you had but I would like for you to contact me.

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Well Caralyn I'm sorry your feel that way. Our pet fee is 30 per pet, and there are places that charge way more than we do. I will take the it that you called us run down, as your just upet because of our pet fee. There are plenty of hotels in this area that you could have stayed. We ask for a pet fee because we have to deep clean behind every guest that bring a pet. There are some guests that bring there pets and they are not always clean. They allow there pets to use the bathroom in our rooms and leave it without saying a word. Our guests that choose to travel without their pets or have no pets do not want to go in a room and find that a pet has been there. Also, we have guests that have allergy to some pets. Either way, there are several reasons why we have pet fee's but you have the option to pay our 30.00 plus tax or not.

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Thank you for your review. We could have moved you right away. We like to take care of any and all situations.But I am sure that your room was clean. Next time we would love to make sure you have a happy stay.

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Thank you so much for our score of 10. We appreciate your feedback.

Thank you Sara for your review. We appreciate your feedback.

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Thank you for your review. However, Wendy it's hard to address this situation because you were not present. As per hotel policy, we require the name of the person who will be checking in to the room at the time of booking. This is for the security and privacy of our guests. Our number one policy is always the security and safety of our guests. Hopefully this will help to enlighten you in the future. So you know my front desk was not mad and uncooperative she was just doing her job. Have a great day.

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