Thank you so much for an excellent review.

Thank you for your review.

Thank you, Kerstin, for your kind words. We are glad you enjoyed your stay with us and hope to see you again in the future.

Thank you so much Mark! Hope to see you again soon.

Thank you for your review.

Thankyou so much for the excellent review!

Thank you for your wonderful review.

Thank you so much for the wonderful review. I hope to see you again in the future!

Thank you for your review Sue. So that we can try and improve our guest experience, what was it that made the experience "not quite to your expectations"? Positive feedback would be very much appreciated.

We appreciate your review. Is there something else that we could have done to make your stay more enjoyable?

Thank you Stephen for the great feedback. Hope to see you again in the future!

Thank you so much for the great feedback. Hope to see you again in the future!

Thank you so much Melissa!

Thank you for your review Sean!

Thank you for the excellent score Kate!

Thank you so much Anne!

Thank you for the great review Barry!

Thank you so much Warren!

Thank you so much Ronald. I hope to see you again in the future.

Thank you so much Hardeep.

Thank you so much Rachel. Darius and I hope to see you again soon.

Thank you so much for your excellent review Kanako.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback and hope to see you again soon.

Thanks for staying with us. We appreciate your feedback!As you upgraded your room from a standard room to a loft apartment, there was a price increase to reflect this. There was no cleaning staff available to prepare your upgraded room, as they had prepared your original room for your stay and had already finished for the day.The plunge pool is only displayed as that, it is a featured photo on the Expedia website. As it is winter, we have had no guests use it / ask to use it.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hi David,Thank you for your excellent feedback.kindest regards,Andrew

Thank you for your review.

Thank you so much Sharyn! Hope we may see you again in the future.

Thank you for your fantastic review Steve!

Thank you for your excellent review Brett!

Thank you so much Margie. We hope to see you again soon.

Thank you for your great review.

Thank you for the excellent review Rona!

Thank you for your review Bede.

Thank you so muck for an excellent review Chris!

Thank you for your lovely words.

Thank you for the amazing review.

Thank you so much Joseph!

Thank you for your great review!

Thank you so much Tony for your excellent review..

Thank you for your great review Flavio!

Thank you for your review Thomas. I'm not sure what you meant by parking as you had a secure double garage.

Thank you so much for an excellent review.

Hi Madhu,Thank you for your positive comments regarding accommodation at Dolphin Shores. Regarding check-out, our policy is strictly no later than 10.00am. We offer early check-ins to the Australian Federal Government and regular direct bookers. As a small motel, we cannot offer late check-outs when we are offering early check-ins. Guests call the night before check-in to see what time their accommodation will be ready and we give them a promised time. I tried to explain when I called your room that we promised your room to the next guest at 11.00am and it takes us approximately 50 minutes to clean that room.We would have done the same thing for you if the roles were reversed.I am sorry that your experience wasn't pleasant regarding check-out and on understanding our policy, we hope to see you again at another time.Kindest regards,Andrew.