스탠다드룸, 퀸사이즈침대 2개, 금연 | 고급 침구, 책상, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

퀄리티 인 & 스위트 다운타운 왈라 왈라 여행 후기

2.5 out of 5
퀄리티 인 & 스위트 다운타운 왈라 왈라
520 North 2nd Ave, Walla Walla, WA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 961개 이용 후기 중 375개" "
평점 8 - 좋아요. 961개 이용 후기 중 372개" "
평점 6 - 괜찮아요. 961개 이용 후기 중 101개" "
평점 4 - 별로예요. 961개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 961개 이용 후기 중 57개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice. The hotel had what they needed so I was satisfied by that. It is about 15 min away from downtown by walking so it was efficient, too.
2023년 4월에 3박 숙박함
답변 제공: Management 님, 2023년 4월 17일
Dear Guest, Thank for the perfect score, we hope we can earn a chance to serve you again. Thanks,

2/10 - 너무 별로예요

Monique

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스
Manager was very rude got cops called on me and my minor son whom he said I was harboring a fugitive all over saying my dog was not a service dogs call me all types of names was being very hostile to the point my Uber driver had to stay with me
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 15일
Dear Monique, Your 3 night stay was terminated by the hotel due to your minor son smoking pot in our common restroom with his friends. The next day he was caught bringing in 2 dogs, after you had inquired about the pet fee on the first day, telling staff you decided not to bringing the pets as you could not afford it. Then you and your son tried to pass the pets off as service animals, as your are holding them in your arms. Overall we thank you for your review, have a great day.Thanks,

8/10 - 좋아요

John 님, Bainbridge Island

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Well-situated, reasonably priced, basic hotel
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 8일
Dear John, Thank you for your review and great rating, hope to see you again.Thanks,

6/10 - 괜찮아요

Fawn

좋아요: 직원 및 서비스
Was a good location for our time in Walla Walla. Hotel is dated and showing its age. Was fairly noisy on the bottom floor from guest upstairs. No elevator.
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 8일
Dear Fawn, Thank you for your review, we hope to see you again.Thanks,

8/10 - 좋아요

Audrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room not as good as past stays.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 1일
Dear Audrey, We thank you for writing an online review, but also disappointed we fell short of your expectations. Please trust we will be doing more to ensure an experience as this is not felt.Thanks,

8/10 - 좋아요

Matt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and hot tub were great, hot tub had way too much chlorine in it. Otherwise, it was a solid, typical stay.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 24일
Dear Matt, Thank you for the wonderful review and rating, we will definitely look into our chemicals. Hope to see you again.Thanks,

6/10 - 괜찮아요

Wendy 님, Meridian

연인과의 여행
It was just a place to stay nothing special pool was closed they hadn’t cleaned ice and snow it was unsafe getting in and out nothing special I did not reserve the most expensive room either so you get what you pay for
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Dear Wendy, Thank you taking the time to write a review about your recent stay with us. We hope to see you again.Thanks,

2/10 - 너무 별로예요

Helen 님, Seattle

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Helen, Having a hard time understanding a review for not showing up and then giving us this rating. Thank you for the support!Thanks,

10/10 - 훌륭해요

Travis 님, los angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great clean hotel! The staff was very accommodating.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 4일
Dear Travis, Thank you for the perfect score, we hope to serve you again!Thanks,

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 4일
Dear Kevin, Thank you for the perfect score! We hope to serve you again.Thank you!

4/10 - 별로예요

Clayton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Janky heat/AC was so LOUD, and didnt seem to function properly, finally just unplugged it. Also, bathroom fan connected to light, and also LOUD. People were quiet tho.
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Dear Clayton, Thank you taking the time to write a review regarding your recent stay with us. We are very sorry to hear that your stay was not as we expect to provide, we will look into the issues you mentioned. Please give us another chance to prove we can provide you with an exceptional experience.Thank you!

6/10 - 괜찮아요

Todd

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Front desk clerk in the evening forgot to bring me my towels after ringing bell, waiting and going yo find him in the pool area. Was woke up in the middle of the night to a mouse chewing through my hot chocolate packet. The people walking above sound like the floor is going to crackle. No elevator and my mother in-law had a very hard time doing the stairs. Other than that it was fine.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Todd, Thank you for your review, apologizes about not being able to get your towels. We will be looking into the pest issue with our pest control company. All online websites state our building is not equipped with an elevator, not really sure how your mother-in-law had hard time considering her room was on our main floor. But we thank you for your review and hope to earn your business again in the future.Thanks,

10/10 - 훌륭해요

Anthony 님, Hillsboro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good familynplace but the pool was closed
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Anthony, Thank you for the perfect score, we look forward to serving you again!Thanks,

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 22일
Dear Margaret, Thank you for the perfect score, we look forward to serving you again!Thanks,

8/10 - 좋아요

Marcy

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 20일
Dear Marcy, Thank you giving us such a great rating for your last visit with us. We hope to see you again!Thanks,

8/10 - 좋아요

Kevin 님, Moxee

좋아요: 청결 상태, 직원 및 서비스
Seems to be aging.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Kevin, Thank you for the 4 of 5 ratings and review. Hope to see you soon!Thanks,

2/10 - 너무 별로예요

Melissa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Upon arrival waited for 25 minutes for an employee to appear. No bell to call for service. Finally 2 men came in smelling badly of pot and one of them checked us in. At checkout again nobody around. There were several room key cards thrown on the counter from others trying to checkout. Unsafe! Anyone could walk in, pick up a room key card sitting on the front desk unattended and go into a room.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Melissa, Thank you for writing a review from your side, but when I came to check you in from our pool, that is being worked on, I apologized right away and sorry to keep you waiting, to which you said it had only been a few minutes and now to read about it's a 25 minute wait? The smell you are referring to would be epoxy paint not pot, but you are probably not familiar with the epoxy smell. The reference of unsafe would give access to a room that is dirty and vacated by the guests, which would not pose any safety issues other than to an empty room, but I guess you would know better. Thank you again for your review.Thanks,

2/10 - 너무 별로예요

Ronald

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Ronald, Thank you for the review. Hope to see you soon!Thanks,

6/10 - 괜찮아요

Bryan

2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Bryan, Thank you for the ratings.Thanks,

2/10 - 너무 별로예요

Ciji

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Ciji, Thank you for the rating, hope to see you again.Thanks,

4/10 - 별로예요

Denise

연인과의 여행
Disappointed that the pool and hot tub are being renovated- and not useable. Not available from December until March, approximately. These were listed on the hotel amenities. I would have selected a different hotel if I had been aware the pool and hot tub were not available. That’s part of what I was looking for when searching for a hotel.
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Denise, Thank you for review, even though it sounds like you did not read all the updates that were being done around the time of your stay. Hope you have a wonderful experience next time you visit.Thanks,

4/10 - 별로예요

Andrew

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Andrew, Thank you for the rating, hope to see you again.Thanks,

10/10 - 훌륭해요

John

2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear John, Thank you for the perfect score, hope to see you again soon!Thanks,

4/10 - 별로예요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear John, Thanks for the ratings, hope to see you again.Thanks,

8/10 - 좋아요

Kieth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Kieth, Thank you for the wonderful score, hope to see you again.Thanks,

8/10 - 좋아요

Zane

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Good experience with the room except there was hair in the bathroom.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Zane, Thank you for the wonderful rating, and our apologies for our short comings. Hope to see you again!Thanks,

10/10 - 훌륭해요

Chip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean room including the bathroom with a firm bed and a full breakfast
답변 제공: Management 님, 2024년 2월 14일
Dear Chip, Thank you for the perfect score and review, we hope to serve you again.Thanks,

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Management 님, 2024년 2월 14일
Dear William, Thank you for the great ratings, hope to see you again!Thanks,

10/10 - 훌륭해요

Andrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Andrey, thank you for the perfect rating, see you again soon!Thanks,

6/10 - 괜찮아요

Paula

연인과의 여행
Homeless camp out in parking lot
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 5일
Dear Paula, Thank you for your review, but person in review is an employee who is trying their best, but thank you for your insinuations.Thanks,

4/10 - 별로예요

Christina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Christina, Thank you for the rating, hope to see you again.Thanks,

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Dear Daniel, Thank you for the perfect score, hope to serve you again.Thanks,

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
went to use the jacuzzi and it was cold. very disappointing!
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 29일
Dear James,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Very sorry to find you found the jacuzzi cold, rest assured that we will look into this matter. Please visit us again soon!Thanks,

6/10 - 괜찮아요

MICHELE 님, EAST WENATCHEE

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor pool was too cold & the hot tub was barely 75°
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Dear Michele,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Fortunately our pool temp is set to 80 degrees and hot tub to 104 degrees year round. Please visit us again soon!Thanks,

2/10 - 너무 별로예요

Michael

I made a mistake, booked it on the wrong date and then found out it was non-refundable even though I had the damn insurance you guys should make it more apparent when things are going to be nonrefundable
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Dear Michael,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Unfortunately this sounds like more of a compliant against the 3rd party, not the hotel, but thank you for your review.Thanks,

8/10 - 좋아요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was easy access, the room was neat and clean. Hot breakfast was awesome!
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 27일
Dear Dennis, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 - 좋아요

Nell

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient, with a nice breakfast spread in the morning. Pet friendly, although they charge an additional fee. Close to downtown restaurants and lots of easy parking.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 27일
Dear Nell, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, bed was comfortable. Neighboring rooms were only occasionally noisy (loud bumps and such). But never noisy in any way that I felt was out of the ordinary for any hotel I've ever stayed in. I'd stay there again.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 28일
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Thanks,

6/10 - 괜찮아요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Was ok
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Dear Charles, Thank you for the review.Cheers!

10/10 - 훌륭해요

Starlene

2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 22일
Starlene, thank you for the perfect score. See you soon! Thanks,

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gal who checked is in was quite nice and helpful. Rooms were okay. It was quiet.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Dear Natalie,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

10/10 - 훌륭해요

GWENN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, super clean, great breakfast.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Dear Gwenn,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

8/10 - 좋아요

Ryan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We didn't like finding a pair of women's bloody underwear in top drawer of dresser. Employee from front desk came to clean up and I asked for discount for inconvenience. I was told that manager was not available for that kind of request. This is the reason for 1 star
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 21일
Dear Ryan, We are very sorry for the inconvenience. We will ensure nothing like this ever happens again.Thanks,

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

6/10 - 괜찮아요

Audrey

가족 여행
Pool is way too cold. Need to turn up the heat. On top of that they have a big fan blowing towards the pool making it even colder. Very unpleasant. I expressed my concern and the employee was unwilling to do anything.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Dear Audrey, Thank you for taking the time to write a review about your experience with us. Our pool is set to 80 degrees year round, and currently getting prepped for some face lifts, hence the fan blowing air towards the pool. We hope to see you again.Thanks,

10/10 - 훌륭해요

Virginia

2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 14일
Virginia, thank you for the perfect score!Thanks,

10/10 - 훌륭해요

Doug

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome Stay
I had everything that I wanted and needed. They were really accommodating. Thanks again
2023년 11월에 6박 숙박함
답변 제공: Management 님, 2023년 11월 12일
Doug, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.Thanks,

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 7일
Cheryl, thank you for the great rating.Thanks,

8/10 - 좋아요

JOSHUA

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 27일
Dear Joshua, Thank you for the great ratings!Cheers,

10/10 - 훌륭해요

Alexa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine place to stay in Walla Walla on a budget. Perfectly walkable to wineries and restaurants, and complimentary breakfast was convenient with plenty of variety.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 3일
Dear Alexa,Thank you for taking the time to complete our online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Thanks,