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오요 패딩턴 하우스 호텔 여행 후기

3 out of 5
오요 패딩턴 하우스 호텔
514 Manchester Road Cheshire, Warrington, England

이용 후기

5.0
평점 10 - 훌륭해요. 74개 이용 후기 중 4개" "
평점 8 - 좋아요. 74개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 74개 이용 후기 중 11개" "
평점 4 - 별로예요. 74개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 74개 이용 후기 중 25개" "

5.0/10

청결 상태

6.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

4.4/10

숙박 시설 상태 및 시설

3.6/10

친환경

이용 후기

8/10 - 좋아요

Muhammad

2021년 10월에 1박 숙박함
답변 제공: Ammy 님, 2021년 11월 9일
Hi, Muhammad! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
The central heating was on full blast making people unwell. The windows in my toom didn't open. The building and the grounds are completely run down.
2021년 10월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 11월 9일
Hi, Matthew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 - 별로예요

Simon

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs knocking down
In very bad condition! Place genuinely needs knocking down at rebuilding, First night I was out next to what I can only describe as a couple of homeless, smoking in the room , music started at 1:30am and was still going at 6am when I left, after numerous complaints I was moved to another room which was a lot quieter but still in bad condition.
2021년 9월에 4박 숙박함
답변 제공: Jane 님, 2021년 10월 4일
Hi, Simon! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

6/10 - 괜찮아요

Alan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 9월에 2박 숙박함

4/10 - 별로예요

Ngai Lai

별로예요: 숙박 시설 상태 및 시설
old facilities, no free wifi inside the room
2021년 9월에 1박 숙박함
답변 제공: Jason 님, 2021년 9월 29일
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jason

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolute filth. Room smelled like an ashtray. Mould in shower. Avoid at all cost!!!
2021년 9월에 1박 숙박함
답변 제공: Hannah 님, 2021년 9월 21일
Hi, Paul! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Hannah!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Needs a bit of care
This place used to be beautiful.It isn't any more. The double room I'd booked wasn't available for both days so they switched us to a room with 3 single beds (which we pushed together). The room was clean but bleak. There wasn't a curtain in the window so we used 1 of the duvets. Showering was a little tricky as the shower pointed at the wall, we think this was because there wasn't a shower curtain. There were many towels available, not big enough to fit around a normal sized adult, but plenty. The wifi didn't work so I went to reception. The guy said it must be ok because facebook worked on his phone. Had to go get my laptop to show him no connection and stand there till he did something. When he restarted the router the wifi worked. For a whole 24 hours. Then it was gone again. The photographs on hotel.com were obviously taken when the hotel had seen better days. Right now there aren't any pretty headboards or bedding and the grounds are overgrown and untidy. With a bit of renovation this place could be wonderful again. There's a nice pub across the road that serves food and a small local store close by. There are regular buses into town.
2021년 9월에 2박 숙박함
답변 제공: Hannah 님, 2021년 9월 21일
Apologies for the inconvenience caused, We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!

2/10 - 너무 별로예요

leonard

연인과의 여행
Very run diwn dirty hotel. From parking the car in a very run diwn car park with overgrown gardens to tge Reception we were very disappointed. The staff were helpful and kind. Tge room - well what do i say not hoovered tienails in the carpet. Hiwever there were clean sheets on tge bef, thank gid otherwise id have skept in the car.
2021년 9월에 2박 숙박함
답변 제공: Ammy 님, 2021년 9월 21일
Apologies for the problems you had faced, Leonard! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 - 괜찮아요

Nicholas

2021년 9월에 2박 숙박함
답변 제공: Cheshta 님, 2021년 9월 17일
Hi, Nicholas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 - 너무 별로예요

Amanda

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
I am absolutely disgusted you have this hotel on your site the hotel looks like its never been cleaned looked like 20 years of dirt on the carpets toilets didn't flush properly hair so thick in the sink and shower plug holes the water could hardly go out windows were filthy mould everywhere the only reason we stayed as there was a few festivals in the area a d everywhere was booked up
2021년 9월에 1박 숙박함
답변 제공: Thomas 님, 2021년 9월 14일
Something like this should not have happened, Amanda. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Thomas

2/10 - 너무 별로예요

Rich

출장 여행
별로예요: 직원 및 서비스
2021년 9월에 1박 숙박함
답변 제공: Noah 님, 2021년 9월 17일
Hi, Rich! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 - 너무 별로예요

Zoltan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
Well, they cancelled my stay a few hours before without any proper explanation. They offered me a partial refund and didn’t offer any help to find another accommodation. What can I say? Horrible experience.
2021년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 8월 31일
Hi, Zoltan! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 - 너무 별로예요

Beryl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
The hotel is dated tbe room door did not feel safe the window was boarded up there was no lamp in the room I booked for 5 nights left after 2 because i was bitten by bed bugs Would not recommend to anyone
2021년 8월에 5박 숙박함
답변 제공: Jason 님, 2021년 8월 28일
Hi, Beryl. We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jason

4/10 - 별로예요

Chuk

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The first room given to me on the ground floor had no wardrobe and even at that the holes on floor where the wardrobe was removed from we’re not sealed. It was an eyesore! The room window faces an unkempt vegetative backyard leaving a very unsightly view. Second room (replacement) at my behest had a smashed door which ought to have been replaced. Finally you have complimentary tea/coffee ration but no cups-what are you supposed to use? Hotel is poorly run!
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 22일
Sorry for the hassle you faced, Chuk! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Slechtste hotel ooit!
Super slecht! Kamer stinkt en er kwam bijna geen water uit de douche
2021년 8월에 1박 숙박함
답변 제공: Jason 님, 2021년 8월 18일
Hallo, bedankt dat je je kostbare tijd hebt genomen om ons te bekijken. Onze excuses voor de teleurstelling en we zullen er zeker alles aan doen om in de toekomst aan uw normen te voldoen. Groetjes, Jason

2/10 - 너무 별로예요

실제 이용하신 고객

Room was cancelled by hotel. CIould not get in touch wuth expedia human agent to find alternative accommodation
2021년 8월에 1박 숙박함
답변 제공: Noah 님, 2021년 8월 22일
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 - 너무 별로예요

Simon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 9월 17일
Hi, Simon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE!!!!!!!
This is the most disgusting hotel I have ever stayed in. Stayed in room 7. Booked double room, but was given a twin room. The carpet was repulsive, the pillows had no pillow cases, there were no towels provided, the bath was rusty, there was no shower facilities, the bathroom floor was rotten and dipped to one side when you approached the toilet. The receptionist could barely speak English and could not provide pillow cases or usable towels. I could not sleep due to severe coughing fits from the mouldy air from the overwhelming dampness throughout the hotel. The smoke detector was covered over.
2021년 8월에 1박 숙박함
답변 제공: Noah 님, 2021년 8월 22일
Hi, Scott! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 - 너무 별로예요

Leslie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disaster
On arrival I was told there wasn't a room for me as hotel was over booked. However, a room was found but bathroom radiator could not be turned off and room was too hot. It was a hot summers day so no need for heating. Kettle didn't work. Neither did the replacement. I used a socket for the kettle that the lamp worked from.
2021년 7월에 1박 숙박함
답변 제공: Noah 님, 2021년 7월 29일
Hi, Leslie! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 - 별로예요

Mark

별로예요: 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함
답변 제공: Cheshta 님, 2021년 7월 27일
Hi, Mark! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2021년 7월에 2박 숙박함
답변 제공: Cheshta 님, 2021년 7월 12일
Hi, Robert! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Janet

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WARNING: DO NOT BOOK
Honestly this is the worst place I have ever been to. The place is incredibly dodgy and scary. I would not recommend to go there alone, actually go there at all. We got in the room and there were ashs on the side of the bed and the filtration material of the cigarette. No toilet paper either. We asked to change room and when mentioning this to the receptionist he wasn't even shocked. In the other room there was this incredible stink of smoke and my allergy level was absolutely high. you can hear whatever is going on outside. I paid 42£ for this experience perhaps a good price should be 10 £ and that's a lot!
2021년 7월에 1박 숙박함
답변 제공: Tim 님, 2021년 8월 22일
Apologies for the problems you had faced! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 - 별로예요

Neil

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Leo 님, 2021년 6월 12일
Hi, Neil! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
little gem
Excellent value, clean, comfortable and very friendly staff. Would recommend.
2020년 10월에 4박 숙박함
답변 제공: Hannah, Reception 님, 2020년 10월 17일
Thankyou very much for your kind review and high rating. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A Hotel of 2 halves
The Hotel has new owners and has a renovated side and a side yet to be upgraded. All the double rooms have been renovated and look good. My wife and I cannot share a regular double bed, so we switched to a twin room. This side needs the upgrade work. The staff are very helpful. The has one chair and we wanted another, which was not a problem. Covid 19 means there is no dining at any time and no vending machine. Not the fault of the hotel. We did have a value for money break at £15 per person per night. With the current travel restrictions it is good to stay in a local hotel. I am sure that 6 Months from now it will be a much better hotel and the room rates will be higher as a result. We did have a lot of fun it was a good weekend break.
2020년 10월에 2박 숙박함
답변 제공: Hannah, Reception 님, 2020년 10월 17일
Thanks so much for your kind review. It was a joy to have you and your wife as guests for the 2 nights and we hope to see you again in the near future!

4/10 - 별로예요

TomC 님, Panama City

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very tired and rundown! There are new rooms renovated, but very small.....and no windows! Although the amenities are new and comfortable, these rooms are inadequate for a comfortable stay. Hotel just taken over by new management!
2020년 9월에 7박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 7일
Dear Tom, thank you for your feedback. We normally score highly on our newly refurbished rooms as they are deemed fresh and value for money. Sorry to hear on this occasion they didn't meet your expectations

6/10 - 괜찮아요

nigel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad days in hotel
I think you guys need to go and visit some of the hotels you have on your site the room was nothing like the pictures shown the shower leaked badly the TV didn't work untill they changed it the restaurant was shut the bar was almost non existent
2020년 9월에 4박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 7일
Dear Nigel, COVID-19 has restricted our bar and restaurant service temporarily, apologies for this. We are looking to address this and other issues you have raised

6/10 - 괜찮아요

Mark

출장 여행
2020년 9월에 4박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 7일
Dear Mark, thank you for taking the time to feedback

4/10 - 별로예요

TomW 님, Panama City

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My stay at this hotel was disappointing! The room was very substandard, and dirty. The carpet was disgraceful, a small heater was provided because the main radiator did not function. In the bathroom the radiator was so rusty is was ready to fail if it was ever made to function!....The only pleasant part was the friendly female receptionist.
2020년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 7일
Dear Tom, sorry to hear you didn't have a great experience with us - we are addressing the issues you raised so thank you for your feedback

8/10 - 좋아요

Emma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place, fantastic and helpful service. Comfortable and clean room. Would definitely stay again.
2020년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 7일
Dear Emma, thank you for your feedback and we look forward to welcoming you back in the future

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The worst place I have ever been to, the bed bases in the first room we were allocated were Brocken and the toilet didn’t work went to the reception and explained the problems and was given a key to another room decided to check the beds before sitting on it and it was covered in urine stains so we returned to reception and asked for a refund and left.
2020년 3월에 1박 숙박함
답변 제공: Paddington House 님, 2020년 3월 17일
Dear Guest, Thank you for your feedback on your recent stay at Paddington House. We are sorry to hear that you did not enjoy your recent stay with us, I will work with the team to look into and investigate the issues you have raised.

8/10 - 좋아요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Paddington House 님, 2020년 3월 13일
Dear Guest, Thankyou for your review on your recent stay with us. We look forward to welcoming you back for a future visit.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
The hotel was very good staff were very friendly and helpfull would recomend it to anyone
2020년 2월에 2박 숙박함
답변 제공: Paddington House 님, 2020년 2월 5일
Dear Anthony, Thankyou for your 10/10 review and your comments on our very friendly and helpful team. We are glad to see you enjoyed your stay with us and look forward to welcoming you back again in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ben er weg gevlucht zo slecht Dekbed kopstuk douche erg vuil
2019년 12월에 2박 숙박함
답변 제공: Paddington House Hotel 님, 2019년 12월 12일
We will address this straight away Thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 minutes by bus to town centre, wonderful breakfast, clean and new renovated rooms and the lowest price and a beautiful quiet surrounding, I stay in this hotel every visit.
2019년 10월에 3박 숙박함
답변 제공: Paddington House Warrington 님, 2019년 11월 6일
Thank you so much for your positive feedback, we really appreciate it. I will congratulate the team on their outstanding efforts. Thank you and hopefully we will welcome you back soon

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very friendly staff nice rooms cheap drinks at bar
2019년 10월에 1박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
Thank you for your feedback. We really appreciate taking your time to present us with feedback Thanks

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was disgusting , wouldn't let my dog sleep in there ,we didn't stop there !!!
2019년 10월에 1박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
We will address this straight away

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole place was tired and needed a refurb, there was no heating on anywhere in the property, our bed was clean and comfy but the walls needed painting.
2019년 9월에 2박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
We will address this straight away

8/10 - 좋아요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sept 19
Room small but clean
2019년 9월에 1박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
Thank you for the positive feedback

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 9월에 4박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
We will address this straight away

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
We will address this straight away

4/10 - 별로예요

Martin

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Paddington 님, 2019년 10월 31일
We will address this straight away

2/10 - 너무 별로예요

karen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

4/10 - 별로예요

Chanel

단체 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

6/10 - 괜찮아요

kevin

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was pleasant enough, if a little stuffy, but is in need of redecorating and new carpets. Facilities in the room are satisfactory. Extremely pleasant and helpful staff on arrival but didn’t get to speak to those there in the morning. Overall satisfactory stay and the cost reflects this.
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
It was pleasant enough. Staff were helpful and courteous. Nice sitting out in the garden on a warm evening. Pity room was out of reach of the Wi-Fi.
2019년 7월에 4박 숙박함

6/10 - 괜찮아요

Barry

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very old needs a facelift
2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 1박 숙박함

4/10 - 별로예요

William

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함