오리/거위털 이불, 객실 내 금고, 책상, 노트북 작업 공간

캔들우드 스위트 알렉산드리아 - 포트 벨부아, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 알렉산드리아 - 포트 벨부아, IHG 호텔
8847 Richmond Highway, Mount Vernon, Alexandria, VA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 242개 이용 후기 중 96개" "
평점 8 - 좋아요. 242개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 33개" "
평점 4 - 별로예요. 242개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 22개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2024년 3월 25일
Thank you for your review.

8/10 - 좋아요

Guadalupe

2024년 2월에 1박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2024년 3월 25일
Thank you for your review.

8/10 - 좋아요

Justine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!
2024년 1월에 1박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2024년 1월 18일
Thank you for your review.

10/10 - 훌륭해요

Miya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2023년 12월 28일
Thank you for your review.

6/10 - 괜찮아요

angelique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.
2023년 11월에 2박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2023년 12월 4일
We apologize for any inconvenience you experienced at our hotel. We hope to see you back soon!

8/10 - 좋아요

Kathleen

2023년 10월에 1박 숙박함
답변 제공: CWS Alexandria Ft Belvoir 님, 2023년 12월 28일
Thank you for your rating.

10/10 - 훌륭해요

Rocco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

ana

2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Beth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Jacquelyn

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property was undergoing renovation. I wished we had known this before booking. I am sure the renovations are necessary and will make a nicer property. However, we drove nearly 10 hours to get to this property and had less than an ideal experience due to the renovations.
2023년 5월에 2박 숙박함

8/10 - 좋아요

Kathleen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good experience
Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.
2023년 4월에 4박 숙박함

8/10 - 좋아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Tayler

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.
2023년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was pleasant, however my husband and I thought that housekeeping was included not that we had to request it for the price we paid.
2023년 4월에 4박 숙박함

4/10 - 별로예요

Larry

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Noisy, noisy, noisy.
The hotel is currently remodeling the hotel, so have constant banging upstairs 24 hours per day. Until the remodeling is complete, I would NOT stay in this hotel.
2023년 3월에 7박 숙박함

6/10 - 괜찮아요

Cassandra

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
never was told construction was being done. shower was broken. room flooded.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Melissa

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This was disappointing. Our room had an odor. The person who checked us in barely spoke two words. No explanation of where coffee was, etc. the back door was propped open several times. I had to hunt down clean towels on day 2 even though we had been out of the room all day it was not cleaned. Our keys stopped working on day 2 and because the front desk was mainly unattended people were left outside unable to even get in the lobby early in the morning. This hotel needs a major update, furniture was peeling and scratched. Super disappointing for an IHG property. Also I did not get any ihg points for my stay.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

GARY 님, Garnerville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came to visit my son in the Army. Was here for one night. Didnt see if anything worked or didnt work. It had almost a full kitchen. Didnt need to try any of it though. Price was right.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Simonique

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not the best, but not the worst
Staff was great. Friendly. No complaints there. The room… not so great. I can deal with the banged up, slightly outdated furniture, and not so comfy mattress… for the price, none of that bothered me. But two of the main reasons I chose this room (instead of the Hampton Inn next door like I normally do) is because it had a kitchen and a bathtub. However, the stove didn’t work, the coffee machine was missing the actual coffee pot, and we had no chairs (like pictured, just an office chair and the table is connected to the wall so to eat together, we had to eat in bed…. (Which, I guess was okay since the stove didn’t work anyways and we couldn’t cook a decent meal that would be better sitting down)…..and the bathtub didn’t have a drain plug… A couple of the lights did not turn on, and fan in the bathroom didn’t work, but I will say, unlike some other reviews, it was clean and we did not see any bugs or have any issues like that…. Also, the water was hot. So no problems there either…. I was only there 2 nights and didn’t realize half of the other issues until well after being settled, and I’m sure they would've accommodated me (staff was friendly for the short time I had to deal with them ) , but it was a short trip and I didn’t have time to be “that” customer….. yes, I would stay again if I wanted a cheap, but decent enough place to stay that’s clean with hot water…. At the end of the day, that’s what matters for me when I’m on a quick, last minute trip like this was.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Milton

8/10 - 좋아요

Christina

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs.. what appeared to resemble cockroaches in the room!
2022년 11월에 2박 숙박함

6/10 - 괜찮아요

Cassaundra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was Smokey but the staff were very friendly and professional. Hospitality was on point.
2022년 11월에 3박 숙박함

4/10 - 별로예요

Rebecca

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Extremely disappointing for a candlewood. I don’t think I’ve ever seen a location in need of improvement as much as this one. It did appear to be clean as well as they can clean it with how ruff they furniture and stuff is. The staff was friendly that was about the only plus.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Exhaust fan in bathroom didn’t work, peeling paint on ceilings in bathroom, sticky floors, phone didn’t work, headboards and chairs peeling, a/c not cooling properly, hallway smelled of marijuana the entire stay, overall just not a place I would recommend.
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fairly clean and the WiFi worked reasonably well. It’s very run down and in need of major overhaul. Lampshades were broken, light fixtures in the bathroom were rusty, chair was threadbare, TV outdated and poor quality.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall experience . One that I would highly recommend
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Verne

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpeting, room furniture and other items were a bit tattered and dirty. The room was not cleaned by the staff on the overnight stay. I noticed the same dirt and debris from foot traffic when I arrived and departed two days later. They seemed understaffed, as the desk managers were cleaning and folding laundry at the check in/out desk. I expected better.
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Hilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Tim L. 님, 2022년 8월 24일
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

2/10 - 너무 별로예요

Rayce

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was very satisfied
2022년 8월에 1박 숙박함
답변 제공: Tim L. 님, 2022년 8월 24일
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

8/10 - 좋아요

Addius

2022년 7월에 1박 숙박함
답변 제공: Tim L. 님, 2022년 8월 24일
Thank you for your feedback. Glad you enjoyed the stay, look forward to seeing you next time. Thank you

10/10 - 훌륭해요

EDWIN

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
no pool, no free brefest
2022년 7월에 2박 숙박함
답변 제공: J.W. 님, 2022년 7월 25일
Thank you Edwin for the positive feedback

4/10 - 별로예요

Napoleon

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very nice property, the front counter folks are very unwelcoming. They dont greet you at ALL.... just NO & Yes.
2022년 7월에 1박 숙박함
답변 제공: Tim L. 님, 2022년 8월 24일
Thank you for your feedback. I apologize that we did not meet your expectation and deliver great customer service. I hope you come again and can have a better experience.Thank you

10/10 - 훌륭해요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2022년 6월에 4박 숙박함
답변 제공: J.W. 님, 2022년 7월 25일
Thank you Annette for the positive feedback!

2/10 - 너무 별로예요

Chad 님, Bryan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No hot water. Bugs in the bathroom. Floor was dirty and sticky. The personnel at the hotel were very nice and helped us to remedy the situation.
2022년 6월에 7박 숙박함
답변 제공: Tim L. 님, 2022년 8월 24일
Thank you for your feedback. I apologize that we did not meet your expectation. I hope you come again and can have a much better experience.Thank you

4/10 - 별로예요

Alyssa

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been nice to have not only got water to take a shower with but also a 24hr handyman in case the current one was unavailable until Monday. You never put a guest in a room with a water issue.
2022년 6월에 2박 숙박함
답변 제공: J.W. 님, 2022년 7월 18일
Dear Alyssa, Thank you for your feedback. I truly apologize for the inconvenience you faced during your stay. We take feedback seriously and will coach our team to make the necessary steps so we can provide a better experience in the future. Once again, I am truly sorry for the troubles you experienced during your stay.

8/10 - 좋아요

LAURENCE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad will reserve my comment in case this was a one time incident staff was pleasant
2022년 6월에 3박 숙박함
답변 제공: JW 님, 2022년 6월 27일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

LAURENCE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No bad wrong type of room but was corrected after the first night staff was extremely helpful
2022년 6월에 1박 숙박함
답변 제공: JW 님, 2022년 6월 27일
Thank you for staying with us. We appreciate the feedback.

2/10 - 너무 별로예요

Akpovoke

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
old ragging property, old furniture's,
2022년 5월에 3박 숙박함

2/10 - 너무 별로예요

vincent

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: J.W. 님, 2022년 7월 18일
Dear Vincent, Thank you for your review. We are sorry your experience did not meet your expectations. Please except my most sincere apologies.

10/10 - 훌륭해요

donald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place
2022년 5월에 2박 숙박함
답변 제공: JW 님, 2022년 6월 27일
Thank you for staying with us. We appreciate the feedback.

2/10 - 너무 별로예요

Victor

가족 여행
별로예요: 청결 상태, 직원 및 서비스
We checked in late in the night only to find out there was this intense cigar and smoke smell inside the room. We opted to change to another room, but the hotel was fully booked. But the General Mgr mad e few calls to find us a room in another property, which she eventually did. We do appreciate her help and support
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Michal

가족 여행
The type of room I reserved was not available. The hotel canceled the reservation.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Abiy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cofee machine was broken down but still i love to come back
2022년 4월에 1박 숙박함
답변 제공: JW 님, 2022년 6월 27일
Thank you for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room with a small kitchen and comfortable bed, only issue was the shower only had two temps freezing cold and boiling hot.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite and good location
2022년 4월에 3박 숙박함
답변 제공: JW 님, 2022년 6월 27일
Thank you for staying with us. We appreciate your feedback.