고급 침구, 객실 내 금고, 책상, 무료 유아용 침대

더블트리 바이 힐튼 워싱턴 DC - 크리스털 시티 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 491개" "
평점 8 - 좋아요. 1000개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 106개" "
평점 4 - 별로예요. 1000개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 72개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Caitlin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
시설이 좀 낙후 된거 말고는 다 좋았어요!
침실은 전날 묵은 메리어트에 비해 좁은 편이였습니다. 책상 스텐드도 망가져있었고, 화장실 수건걸이도 자꾸 빠지는 등, 호텔시설이 별로였습니다. 그런데 로비에 얘기하니 스텐드는 새걸로 바로 바꿔주었습니다. 제가 묵은 날이 독립기념일이라 워싱턴 불꽃놀이를 방에서 보고 싶었는데 이미 방이 차서 못 끊었습니다. 그런데 호텔 측에서 방에서 볼수 없는 고객들은 14층 회의룸에서 티켓 🎟 (성인 맥주 2개 포함 25불-서비스 차원에서 한것같아요.) 끊고 불꽃놀이를 호텔에서 관람을 할수 있게 해줘서 바로 앞에서 멋진 불꽃놀이를 관람할수 있었습니다. 매점은 비싼 편이고, 1층 음식점 요리는 좀 기다리긴 했지만 맛이 좋았습니다.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Sunah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Clay 님, 2021년 7월 15일
Thank you for the 5 star review!

8/10 - 좋아요

Amari

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall okay stay
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

lamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay, and would love to visit again
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Manfiel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy in easy out
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no free coffee in morning like others and staff was unhelpful bathrooms outdated and wasted space room was not what i intended to rent compared to the doubletree in Ashville nc this was a dump
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

4/10 - 별로예요

mariam

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude front desk staff. Poor front desk responsive to overnight calls.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Rishaunda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice and loved the cookies
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Frederick

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Our room was very outdated and not cleaned well. Bathroom sink faucet was broken and bathtub was not clean.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Domenick

2024년 5월에 1박 숙박함

4/10 - 별로예요

Narguess

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My pillow case was dirty. My room was supposed to have apace for 6 people but there were cups for coffee for 2 people and it could sleep 4 people. There was not proper hand soap. I did not enjoy my stay overall.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 5월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 19일
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, especially considering our fantastic location. We strive to offer not only excellent service but also a convenient and desirable setting for our guests. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Stephanie Voutselakos, GM

4/10 - 별로예요

Maher

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff rude .. parking terrible and very expensive .. room dirty .. bathroom full of hair on walls .. it’s all about getting more money not about helping customers .. I will not stay there again !!!!!!
2024년 5월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 19일
It's unacceptable that your experience with us was not the exceptional stay we aim to provide. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 19일
I am saddened to learn that your experience with us was not the memorable one we intended. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean.
2024년 5월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 19일
Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Stephanie Voutselakos, GM

6/10 - 괜찮아요

Dipendra

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is not friendly
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 2일
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Yixiao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 30일
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Willie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 28일
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

takala

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 28일
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Shetara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 28일
Thank you for sharing your rating with us. We're happy that you had a pleasant stay at our hotel and that our property suited your needs. Providing exceptional experiences for our guests is what we strive for, and we're grateful for your positive feedback. Rest assured, your comments will be passed on to our team members who helped ensure your comfort. We hope to have the pleasure of hosting you again in the future.Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Eyasu

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 23일
Thank you for sharing your feedback with us. We're glad to know that you had a pleasant stay at our hotel and that our property met your expectations. Guest satisfaction is paramount to us, and we're grateful for your positive review. Your comments will be shared with our team members to recognize their efforts in making your stay comfortable. We look forward to welcoming you back in the future.Regards, Stephanie Voutselakos, GM

6/10 - 괜찮아요

Cynthia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Escalators were really beat up and evelator are super old l
2024년 4월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be. Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last! Regards, Stephanie Voutselakos, GM

6/10 - 괜찮아요

Angelica

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more. Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Geila 님, Norfolk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit. Regards, Stephanie Voutselakos, GM

6/10 - 괜찮아요

Sinan 님, EAST RUTHERFORD

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Eric

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Thank you for sharing your rating with us. We're pleased to learn that you had an enjoyable experience at our hotel and that our property met your expectations. Providing excellent service and comfort to our guests is our aim, and we're grateful for your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Chan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 22일
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Yurii

2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 5월 7일
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service.
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 23일
Wow, we're truly grateful for your exceptional rating! It's incredibly rewarding to learn that our service and product exceeded your expectations. Your feedback will serve as motivation for our team to continue delivering excellence. We eagerly await the opportunity to welcome you back for another exceptional stay, where we will strive to make your experience even more memorable than the last!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Jalen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was amazing. Probably one of my best stays. Parking is a little steep but worth it
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 14일
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay, friendly staff
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 14일
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Stephanie Voutselakos, GM

6/10 - 괜찮아요

Rebecca

가족 여행
별로예요: 편의 시설/서비스
The double beds were extremely small. Not comfortable at all for 2 adults to share. I was so disappointed that there was no complimentary morning coffee and hot water provided for tea or hot chocolate. I believe this is the only hotel I've ever stayed at where this wasn't offered. We needed 3 plastic forks to eat birthday cake, as were celebrating a special occasion. When we asked the front desk if they could locate some for us, we were told No. Most other hotels in which I've stayed go out of their way to help with basic needs, even to go as far as providing toothpaste, toothbrush, etc... * The bartender in the lobby area was able to offer us the plastic forks, which was much appreciated.
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 14일
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Kimani

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the skydome restaurant was very good
2024년 4월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
We are absolutely thrilled to receive your rating. Making an impact on our guests is what we strive for, and your feedback indicates that our team's dedication has paid off in delivering a memorable feast for the eyes and the senses. Your kind words are a testament to their passion and commitment to providing exceptional food and superior service. Thank you for sharing your experience, and we eagerly await your return for another memorable meal!Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Beatris

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 14일
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM

8/10 - 좋아요

Susanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was okay. The staff were pleasant and kind.
2024년 3월에 4박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very convenient location from airport
2024년 3월에 3박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
Thank you for sharing your superb rating of your stay with us. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. We strive to exceed our guests' expectations in terms of service, and it's always a proud moment to learn that we have done so. We will acknowledge all the individuals on our team who contributed to providing you with a smooth experience. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Peter 님, Hempstead

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There’s no roof top terrace that we could find. There is a roof top restaurant which is nice. The underground parking was a bit of a challenge with a very large suv. I think with a small car it would be slightly difficult the angles are just weird. The hotel is very clean and all the staff were very nice
2024년 3월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Terrell

2024년 3월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 23일
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Stephanie Voutselakos, GM

4/10 - 별로예요

Vatsana

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
I regret to learn that your stay with us was not the flawless experience we promised. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your stay will receive a full and in-depth evaluation from our hotel management. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Stephanie Voutselakos, GM

4/10 - 별로예요

Jose

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The parking is extremely expensive. Almost 50 dollars per day. When I arrived at 6pm ish the room wasn’t ready. They discounted the extreme parking cost to make it up. Upon leaving the room for my last day we found an extremely rotten bagel that was under the bed by the table. Very disgusting and annoyed we had to spend the days with that under the bed. The employee Jordan was a great help and I notified the person upon leaving to clean up the room properly before the next stay so they don’t have to find a rotten food in the room.
2024년 3월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 4월 7일
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Stephanie Voutselakos, GM

4/10 - 별로예요

karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
unfortunately i booked this because i saw pool available and they stated it was not working now for 5 years on top of that the room was not cleaned the previous persons had left garbage of their food.
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 31일
We want to express our heartfelt apologies as your feedback does not match the outstanding experiences we strive to offer. Ensuring the comfort and delight of each guest is a core priority for our entire staff, and we are disappointed that we were unable to deliver a flawless experience for you. We firmly believe that the first impression sets the tone for our legendary guest service.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Allyson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay during the Cherry Blossom Festival! Very pleased with the cleanliness of the hotel
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 31일
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Talita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was in a great location
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 28일
We extend our heartfelt appreciation for your exceptional rating! Your 5-star feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

icela 님, Salisbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the cleanness of the property and the staff were friendly.
2024년 3월에 2박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 28일
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Maria Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 28일
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Stephanie Voutselakos, GM

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved my stay at the Doubletree. Hopefully next time I will be able to enjoy the skydome.
2024년 3월에 1박 숙박함
답변 제공: Stephanie Voutselakos, GM 님, 2024년 3월 28일
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Stephanie Voutselakos, GM